Are you a natural problem solver? Do you see a complex system as its individual parts? Chartbeat, Inc. is looking for someone like you to join the team as a Salesforce Administrator. You’ll provide key contributions to the business systems that Chartbeat relies on.
Summary of the Role
Revenue Operations at Chartbeat is a Salesforce-based systems-focused team reporting into our Finance department. The work we do supports and manages the tools and platforms used by all of Chartbeat’s revenue teams. As the Salesforce Administrator, you’ll use your experience and knowledge to provide support to end-users and execution on cross-functional strategic projects in Salesforce and related systems.
Key Duties & Responsibilities
- Partner with Sales, Customer Success, and other customer-facing teams to ensure day-to-day Salesforce usability and data quality, including user support, bug resolution, training, and documentation.
- Build and enhance business processes using Salesforce Flows, validation rules, and other automation tools to reduce manual effort and increase operational efficiency.
- Support and iterate on Salesforce CPQ configurations including bundles, pricing rules, etc, as needed to support quoting processes.
- Configure and refine Conga Composer templates for Work Orders, contracts, and other documents. Ensure templates reflect current business needs for formatting, logic, and merge fields.
- Maintain and troubleshoot integrations with third-party sales and marketing tools such as HubSpot, Mixmax, Outreach, LinkedIn Sales
- Navigator, Rattle, and others, ensuring data syncs reliably across platforms.
- Participate in cross-functional projects to enhance the GTM (Go-To-Market) systems landscape, including requirements gathering, process mapping, testing, and documentation.
- Assist in data stewardship and hygiene efforts using tools like Data Loader and Excel to execute bulk updates, analyze inconsistencies, and maintain field-level accuracy and completeness.
Qualifications
- BS/BA degree or equivalent experience with demonstrated proficiency
- Minimum 5-10 years of experience in Salesforce administration, ideally with SaaS companies
- Proven expertise with Salesforce Lightning Experience, including the use of Flows, custom objects, permission sets, reports/dashboards, and page layouts.
- Working knowledge of Salesforce CPQ configurations; able to support, maintain, and troubleshoot product bundles, pricing logic, and quote workflows.
- Salesforce Administrator certification required; Salesforce CPQ Specialist and/or
- Salesforce Advanced Administrator certification a strong plus.
- Experience configuring and maintaining Conga Composer templates, including dynamic merge fields, conditional logic, and document formatting. Applicable certifications are a plus.
- Strong excel skills, particularly VLOOKUPS or Index-Match, and experience presenting and interpreting data
- Excellent problem-solving and oral communication and presentation skills.
Compensation and Benefits:
- Comprehensive Health, Dental, and Vision Insurance
- 401K with company match (100% of the first 3% and 50% of the next 2%)
- Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents
- Phone and internet stipend
- Wellness, learning, and coworking reimbursements
- Flexible work hours
- Unlimited PTO
- 11 paid holidays and December holiday closure
- Company-wide outings
- The compensation range for this position is $125,000 - $135,000
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What We Do
Improve audience engagement, inform editorial decisions, and increase readership. Chartbeat delivers real-time analytics, content intelligence, and transformative newsroom tools for digital media and publishing companies around the world.
We believe that today’s content creators need mission-critical insights – in real time and across desktop, social, and mobile platforms – to build a loyal audience. That’s why our software goes beyond clicks and pageviews so content creators can understand what, within their content, is keeping people engaged. Partnering with over 60,000 media brands across 60+ countries, Chartbeat’s tools help the world’s leading media companies understand, measure, and build business value from the attention earned by their content.
We're constantly on the lookout for talented and energetic folks to join our Chartteam in our growing-every-second Manhattan office.
