The Business Solutions team prides ourselves on providing teams the ability to service our customers easily. That is why we’re looking for a Sr. Salesforce Administrator who can help develop and enhance the systems that allow us to deliver value to our customers. You can’t wait to learn about Articulate’s business so that you can build tools and enhancements to remove friction from our business process.
Articulate is a fully distributed company that offers a high degree of autonomy. As part of our talented and driven Business Solutions team, you’ll work closely with an awesome group of marketing, sales, customer support, customer success, and finance people.
The ideal person for this job is a multi-talented Sr. Salesforce Administrator who thrives on helping the business. Your day-to-day responsibilities will include working with multiple teams within the company to identify issues, executing day-to-day configuration, support, maintenance, and improvement of our Salesforce platform.
Here’s a smattering of the tech you’ll be working with: Flow, SOQL, Sales Cloud, CPQ, Service Cloud, BillingPlatform, GearSet, GitHub, Workato and Marketo
What you'll do:
- Lead Salesforce initiatives with a focus on utilizing Salesforce best practices and designing/building scalable solutions
- Collaborate on key projects with cross functional teams to determine business alignment, needs, and system requirements
- Work in a Scrum (Agile) environment through sprints by tracking progress/status and risks/constraints
- Support production issue resolution by applying critical thinking to understand root causes and considering both short and long term solutions to enable the business to operate smoothly
- Thoroughly document work to enable troubleshooting, training, self-service, and supporting future efforts
- Evaluate 3rd party integrations and how they will impact overall system performance
What you'll need:
- 8+ years of Salesforce Administration experience
- Experience leading projects from beginning to end
- Cross functional communication skills
- Experience writing basic SOQL queries
- Experience working in Scrum (Agile)
- Salesforce Certified Administrator
Nice to haves:
- Hands on experience working with Service Cloud
- Hands on experience working with Experience Cloud (Partner Portals)
- Salesforce Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant, CPQ Specialist Certifications
Top Skills
What We Do
Articulate develops e-learning software, content, and resources that change the way the world learns.
More than 106,000 organizations worldwide, including all 100 of Fortune 100, have created millions of courses using our online training apps, Articulate 360 and Rise.com.
With Articulate 360, e-learning developers get everything they need to create courses for their learning management systems, including the award-winning authoring app Storyline 360.
With Rise.com, organizations get everything they need to create, track, and manage their online training in one complete system. It's the all-in-one online training system employees love.
Articulate also has the industry's largest community, E-Learning Heroes, where online training professionals get inspiration, guidance, product support, and best practices on building online training. Join the 965,000+ member of E-Learning Heroes.
As a human-centered organization, Articulate is driven by our vision to empower people to live better lives. We're committed to providing the best value to customers and doing right by our employees.
We're building a team that looks like the world we live in and an environment where people from diverse backgrounds feel like we belong. Learn more about why we're one of Inc. Magazine's Best Workplaces of 2020.
