Sr. Sales Operations Manager

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

To be successful, this individual will have demonstrable experience in analyses, reporting, and processes across a broad range of Sales Operations and Sales topics such as pipeline, productivity, predictive analytics, account loading, conversion reporting, compensation, reporting and dashboards, and forecasting. 

They will also have experience working closely with several internal stakeholders, including, Sales Operations, Sales, Marketing, and the Senior Leadership team. 

 Prioritize: 

• Forecasting & Pipeline Management – Forecast Process Support, Pipeline Health, Tech Enablement. 
• Deal Advisory – Follow Booking Process, Deal Reviews. 
• Territory Management – Planning/Design, Allocations, and Maintenance. 
• Compensation – Annual Planning/Quota, Compensation Structure/Policy. 

Position Responsibilities:  

• Report to leaders and regional teams on results, forecasts, and trends with insights and analysis through dashboards, presentations, and reporting 
• Develop KPI reporting and key business insights. 
• Ability to pull data points and analyses together to influence leaders and provide strategic recommendations. 
• Ready to dig into complex problems and become an expert in Sales operations at every level. 
• Develop recommendations for new business processes and initiatives to support improvements in Sales operations. 
• Partner with the sales team to analyze current and past trends in key performance indicators including sales team performance, pipeline conversion, cost of customer acquisition and lifetime value of customers. 
• Develop financial models and analyses for business partners to support optimal sales and marketing decision making. 
• Communicate initiatives and goals with Senior Management Team 
• Support compensation design to determine the metrics and targets that the teams within Sales are measured on. 
• Partner with cross-functional teams on business initiatives that impact systems, reporting, policies, and process improvements. 
• Translate business initiatives into actionable objectives for Sales operations by developing, coordinating, and implementing a plan then measuring the overall impact and success. 

Requirements: 

• BA/BS or equivalent experience 
• 10-12 years of related experience 
• Experience across one or all the following operations functional areas: Sales, Marketing, Inside Sales 
• Background in SaaS or a recurring customer subscription model company 
• Experience using CRM Software, BI Tools, and Google Applications 
• A strong sense of urgency and ability to work in a fast-paced environment with sound business judgment and a focus on problem solving. 
• Exceptional communication skills including ability to communicate new concepts when interfacing with Inside Sales teams and Business Leaders 
• Effectively manages many priorities across the organization and adjust as priorities change. 
• Experience with data management and an understanding of data transformation and visualization techniques to drive insights and data-driven decision making. 
• Experience with tools such as Domo, Tableau, SQL, Excel 

Skills: 

• Ability to bring together multiple sources of data and generate insights and business recommendations.  
• Ability to thrive in a fast-paced, rapidly changing environment and work under tight deadlines to prioritize multiple deliverables and responsibilities. 
• Interprets business issues and recommends best practices and innovative solutions. 
• Detail-oriented and able to maintain a high level of ownership and accuracy. 
• Communication skills and an ability to partner effectively across the organization from the individual contributor to senior leadership level. 
• Experience leading the ideation, planning, and implementation of business processes to enable more effective operations. 
• High standards of accuracy and precision.
• Ability to think creatively and problem solve; highly driven and self-motivated. 

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

JOB REQ COMPENSATION RANGE

The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

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