ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Senior Sales Operations Analyst is responsible for assisting with projects and analyzing future needs of the Sales department. This role works in partnership with cross-functional teams to develop and improve processes
used within the department that attracts and retains new and existing clients
Essential Duties and Responsibilities:
- Provides support to the Sales team, with a high attention to detail
- Researches, analyzes, and documents findings
- May coach and review the work of other team members
- Develops and enhances key processes related to the Sales organization
- Facilitates an open dialogue around business needs and expectations, within and outside the Sales
function - Maintains and administers operations systems (ConnectWise, MCP, Quosal, etc.) and the related
processes and procedures - Manages issues and supports the Sales team with technical and training assistance in quote creation,
delivery, management, and execution processes - Manages outstanding sales quotes and proposals to keep sales information accurate and flowing properly
- Reviews sales processes and procedures and offers recommendations for ways to make Sales and Sales
Operations more efficient and streamlined - Builds out reporting needs for the Sales team
- Identifies trends, deficiencies, and inconsistencies within sales data through data analysis and offers
suggestions on interpreting the data - Acts as a point of contact for escalated inquiries or issues
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to manage projects and processes independently with limited supervision
- Advanced knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per business and partner
requirements - Strong organizational, analytical, and communication skills, both verbal and written
- Strong problem-solving skills
- Strong ability to interpret data and recommend changes to improve metrics
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 4+ years of relevant experience
Working Conditions:
- Onsite/Hybrid/Remote depending on location
- 0-10% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Skills Required
- Bachelor's degree in related field or equivalent business experience
- 4+ years of relevant sales operations experience
- Experience maintaining and administering ConnectWise, MCP, Quosal or similar systems
- Ability to manage projects and processes independently
- Strong analytical skills and ability to interpret sales data
- Experience building sales reports and identifying trends/deficiencies
- Strong verbal and written communication skills
- Ability to coach and review the work of other team members
ConnectWise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ConnectWise and has not been reviewed or approved by ConnectWise.
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Leave & Time Off Breadth — Time off is positioned as a standout part of the package, including “Flexible Time Off,” “Flex Friday’s,” and frequent references to an “Unlimited PTO” approach that is valued for flexibility.
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Healthcare Strength — Core medical, dental, and vision coverage is consistently included, with additional items like life insurance and pre-tax accounts such as HSA contributions; some descriptions also indicate a possibility of fully covered employee medical premiums in certain cases.
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Retirement Support — Retirement and longer-term financial benefits are present through a 401K/retirement plan and an employee stock purchase plan, which strengthens the overall rewards package beyond base salary.
ConnectWise Insights
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
