Sales Operations Analyst

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

This role will be responsible for providing business partnership for APAC Sales Representatives to support execution of commercial business strategy and achievement of sales objectives.  Effective communication and training of new system functionality, improved business process and utilization of third-party sales resources to ensure efficient and effective user experience throughout the Lead to Order Fulfillment commercial workflow.  Support insights driven decision making by driving adoption of analytical resources into sales users’ daily operations.  Works closely with APAC Commercial Ops leadership to define optimal performance measurements and performance management programs required to ensure success of the Sales Organization.  The SR Operations Analyst will be an objective, fact-based voice in decisions impacting APAC’s Commercial Operations. This position is an internal position and requires minimal travel.

Position Responsibilities:

• Build relationships and act as a business partner to APAC Sales Leadership
• Collaborate with Global Commercial Ops to advocate for APAC regional needs and act as subject matter expert on system enhancement and process improvement projects on various programs such as CRM system, Quotas, Sales Ops Roadmaps, etc.
• Develop and improve key processes to support integrity of commercial data required for business analysis.
• Prepare advanced analyses to help identify and communicate trends and drivers to the business.
• Partners with sales leaders and Global Comm Ops to execute administration of Territory Design (ETM) in SFDC
• Align with other regional Sales Ops to share best practices, solve process issues, and to help stay functionally aligned
• Coordinate and support Account and Territory planning as well as Customer Profiling regionally while aligning with Global on updates to the program
• Partner with Regional Funnel team to support KPIs and processes aligned with Global Standards 
• Drive adoption of commercial system and enablement tools for Sales through end user education, training and on-boarding.
• Ensures CRM is the single source of truth pipeline development and account segment maintenance.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Position Requirements:

• Strong written and verbal communication skills in Japanese is necessary for handling Japanese-language documentation and supporting interactions with the Japan Sales Team.
• Strong written and verbal communication skills in English are required to effectively engage with global stakeholders.
• Strong attention to detail and commitment to deliver quality work in a timely manner.
• Demonstrated ability to multi-task, work in team settings, and work independently when required.
• Strong analytical, organizational, problem solving and project management skills.
• Understands Go-To-Market strategy principles, utilization of key business metrics to enable data-driven decision making and key customer engagement processes.
• Possess an open, flexible, and positive can-do attitude with good communication, interpersonal skills and the ability to work well with multiple departments to execute mutually beneficial solutions. Experience dealing with difficult internal and external situations.
• Thorough knowledge of Microsoft Office and Outlook and possess an innate ability to navigate through new software applications.

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Experience/Education/Skills:

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree
• Successful track record in Commercial Operations, Sales Operations, FP&A, or related commercial support role preferred
• Familiarity with usage of software, particularly web-based software. Experience with SAP and Salesforce.com a plus.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.