What You'll Do:
- Customer Success Performance Analysis: Analyze and report on key Customer Success metrics through CS Operational tools
- Reporting & Dashboarding: Develop, maintain, and enhance reports and dashboards in Salesforce and Google Sheets to provide clear, actionable insights for Value Services leadership and the wider Chief Customer Officer organization.
- Salesforce Management: Act as a subject matter expert for Value Services data in Salesforce Data quality management for SFDC and CS platform.
- QBR prep, customer health monitoring and Ad-hoc analysis. providing Strategic Insights: Go beyond simple reporting to identify trends, patterns, and areas for operational improvement. Proactively present findings and data-backed recommendations to stakeholders in a precise and compelling manner.
- System administration (user management, workflows)
- Process Improvement: Collaborate with cross-functional teams (including Customer Success, Support., Sales, Finance, and IT) to refine and streamline the end-to-end operational processes that support the PS team.
What You Will Bring to Coupa:
- A bachelor's degree in Business, Finance, Economics, or a related quantitative field.
- 4-5+ years of experience in reporting and analysis, Business operations (preferably Customer Success), financial analysis, or a similar role.
- Expert proficiency in Google Sheets and Microsoft Excel, including advanced functions (e.g., complex pivot tables, array formulas, data modeling, INDEX/MATCH, VLOOKUP).
- Strong, hands-on experience with Salesforce (SFDC), specifically in creating complex reports, dashboards and gathering requirements.
- Proven experience in analysis, including data management, forecasting, and performance metrics.
- Excellent problem-solving skills with meticulous attention to detail and data accuracy.
Top Skills
What the Team is Saying
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
