The Role
The Sales Operations Analyst will analyze sales performance, manage Salesforce data, maintain reports and dashboards, and collaborate on operational improvements to enhance customer success metrics.
Summary Generated by Built In
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
Impact to Coupa:
We are looking for a sharp, detail-oriented, analytically-rigorous Senior Analyst who will be a business planning operations partner to leadership across Value Services (Professional Services, Education, Customer Success, and Support). You will deliver exponential value by defining and building robust financial and operational models that directly shape executive planning decisions, resource allocation strategies, and the operational value strategy across Value Services. This is a high-impact role where your work will directly influence the operational strategy and provide insight into the financial health of the business.
You will partner with leaders across Value Services, Operations, and Finance to support the achievement of our business plan. This is an excellent opportunity for an analyst looking to become a trusted partner in a scaling SaaS environment.
What You'll Do:
- Financial & Capacity Modeling:
- Build, maintain, and own end-to-end financial and capacity forecasting models (revenue, backlog, headcount, utilization, productivity, coverage) to support executive scenario planning.
- Partner with Finance on revenue recognition, margin analysis, and planning alignment.
- Serve as the primary analytics partner for quarterly and annual planning cycles and business reviews.
- Ensure model and data integrity through clear documentation of logic, assumptions, and methodologies.
- Collaborate closely with Finance, Sales Ops, and Data teams to align on metrics and leverage shared infrastructure.
- Operational Analytics:
- Monitor and report on core operational metrics (bookings, backlog, capacity).
- Develop variance analysis frameworks and lead ad-hoc analytical deep dives.
- Identify risks and refine forecasting assumptions in partnership with cross-functional teams.
- Maintain documentation of all model logic and methodologies.
- Own data quality and reporting accuracy; identify gaps and drive improvements.
What You Will Bring to Coupa:
- Experience: 5-7 years of progressive experience in FP&A, strategic finance, business operations or similar analytical role within SaaS, Services, or technology company
- Model Mastery: Proven expertise in building, maintaining, and explaining complex financial models
- Technical Proficiency: Expert proficiency in Excel/Sheets (complex formulas, pivot tables, financial modeling), advanced knowledge of SQL (multi-table joins, CTEs, window functions), and proficient in BI platforms (Tableau/Looker/PowerBI) for data extraction and dashboard design
- Business Acumen: Deep understanding of Services business metrics (Bookings, Backlog, Revenue) and services economics (capacity, utilization)
- Communication: Strong ability to communicate quantitative concepts and strategic recommendations clearly and concisely to executive leadership and technical stakeholders
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Top Skills
Google Sheets
Excel
Salesforce
What the Team is Saying
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Aditya Maheshwari
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Jose Miguel Jimenez
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The Company
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
Typical time on-site:
None
HR
SG
Ann Arbor
Bogotá, CO
Boston, MA
Chicago, IL
Dubai, Dubai 48800
Hyderabad office
São Paulo, BR
Shivaji Nagar, IN
Tokyo Office
Uppsala, SE
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