The Role
The Sales Operations Analyst will analyze sales performance, manage Salesforce data, maintain reports and dashboards, and collaborate on operational improvements to enhance customer success metrics.
Summary Generated by Built In
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Value Services Operations (VSO) team is dedicated to ensuring the Value Services team has the data, processes, and insights required to deliver world-class services and maximize the value our customers achieve with Coupa.
As a Sales Analyst within VSO, you will be the analytical cornerstone for Value Services sales leadership, transforming raw data into clear, strategic insights. Reporting to the Senior Manager of Value Services Operations, you will be responsible for analyzing our services sales pipeline, forecasting, team performance, and other key customer success business metrics. Our leadership is action-oriented and data-driven; your work will directly influence strategic decisions that shape the future of our services business. This is an opportunity to have a significant impact within a fast-paced, global team.
What You'll Do:
- Sales and Customer Success Performance Analysis: Analyze and report on key Professional Services and Customer Success metrics including bookings, billings, backlog, pipeline health, utilization, and margins.
- Reporting & Dashboarding: Develop, maintain, and enhance reports and dashboards in Salesforce and Google Sheets to provide clear, actionable insights for Value Services leadership and the wider Chief Customer Officer organization.
- Forecasting & Planning: Support the services forecasting process, working closely with regional VS leaders to ensure accuracy and predictability. Assist in the annual and quarterly planning cycles, including capacity planning and quota setting.
- Salesforce Management: Act as a subject matter expert for Value Services data in Salesforce. Ensure data integrity for all service-related opportunities, manage pipeline stages, and support the team with SFDC best practices.
- Strategic Insights: Go beyond simple reporting to identify trends, patterns, and areas for operational improvement. Proactively present findings and data-backed recommendations to stakeholders in a precise and compelling manner.
- Process Improvement: Collaborate with cross-functional teams (including Sales Ops, Finance, and IT) to refine and streamline the end-to-end operational processes that support the PS team.
What You Will Bring to Coupa:
- A bachelor's degree in Business, Finance, Economics, or a related quantitative field.
- 4+ years of experience in sales analysis, revenue operations, financial analysis, or a similar role.
- Expert proficiency in Google Sheets and Microsoft Excel, including advanced functions (e.g., complex pivot tables, array formulas, data modeling, INDEX/MATCH, VLOOKUP).
- Strong, hands-on experience with salesforce (SFDC), specifically in creating complex reports, dashboards, and managing opportunity/pipeline data.
- Proven experience in sales analysis, including pipeline management, forecasting, and performance metrics.
- Excellent analytical and problem-solving skills with meticulous attention to detail and data accuracy.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Top Skills
Google Sheets
Excel
Salesforce
What the Team is Saying
Alex Moon
Operations Analyst, Order Management
Jessica Fonseca
Technical Support Specialist
Aditya Maheshwari
Sr. Software Engineer, Cloud
Jose Miguel Jimenez
Procurement
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The Company
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
Typical time on-site:
None
HR
SG
Ann Arbor
Bogotá, CO
Boston, MA
Chicago, IL
Dubai, Dubai 48800
Hyderabad office
São Paulo, BR
Shivaji Nagar, IN
Tokyo Office
Uppsala, SE
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