Sr Sales Operations Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Sales Operations Manager - Central

Genesys empowers organisations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees with an AI-Powered Experience Orchestration platform. Visit www.genesys.com.

Overview

Genesys is seeking an experienced Central Sales Operations Sr Manager. This role is critical to lead the operational execution across the field organisations. The successful candidate must communicate effectively and partner with senior-level sales executives and back office functional leadership.

The Central Sales Operations Sr Manager is a member of the EMEA Operations team, reporting to the Senior Director EMEA Sales Operations.

Key Responsibilities, (including but not limited to):

• Be an effective business partner
  • Act as an adviser to the sub-regional VP Sales and function as a proxy when needed
  • Proactively assess Central go-to-market coverage and performance and identify, evaluate and resolve fundamental issues, providing strategy and direction
  • Represent sub-region in global business planning, sales compensation strategy, and coverage discussions
  • Act as a sub-regional leader and liaison to functions supporting sub-regional VP, including Finance, HR, Marketing, and Product teams
• Drive sales excellence
  • Define seller activities, productivity benchmarks, and pipeline best practices, and provide recommendations to executive leadership
  • Drive and manage a globally consistent operating cadence and templates for sub-regional and partner leadership reviews of account plans, top deals, and pipeline, as well as quarterly business reviews (QBRs)
  • Ensure efficient deal velocity via deal management process improvement initiatives in consultation with finance
  • Drive Sales adoption of Sales Tools (that expedite the execution of key sales activities). Perform live demos of such tools (ie: new dashboards, CRM features & functionality) to support the improvement of seller productivity.
• Orchestrate sub-regional annual planning
  • Responsible for overall segmentation, capacity planning, quota allocation, and territory alignments for all field roles, in collaboration with the VP and leaders in finance and HR
  • Develops coverage structure, customer and partner targeting, as well as field and partner rules of engagement to reduce friction and increase deal velocity
  • Researches and anticipates economic factors that could influence strategies and company position in the market and reacts accordingly
  • Curate data and sub-regional sales feedback for program proposals on competitive positioning, A.I. products & commercial models, and market-specific opportunities
  • Work with finance, sales leaders, and HR to optimize resources in order to achieve bookings results including forward-looking resource needs, as well as op-ex optimisation

Measures for Success:

• Sub-regional CRM pipeline accuracy, consistency, and standardization in alignment with global framework
• Deal velocity
• In-quarter/ out-quarter/ annual forecast accuracy

You have been there and done this...

• ~10 years relevant experience (the preferred candidate should have experience in sales operations and another function such as finance and have experience working in a multi-national, matrixed organisation in a Cloud or SaaS company)
• Impeccable interpersonal influencing skills
• Proven track record of effectively interacting with executive management
• Ability to work strategically and collaboratively across departments
• Demonstrated leadership in solving complex sales strategy, operational, and organisational issues
• Strong analytical skills and adept at using key data from CRM and reporting tools
• Excellent communication and presentation skills
• MBA or equivalent required; Analytics or quantitative bachelor’s degree preferred
• Be collaborative, innovative, and a team player
• Has a growth mindset

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.