Pendo is a product experience platform that leverages AI to help companies understand user behavior, personalize in-app experiences, and drive feature adoption. Its AI-powered analytics and guidance tools enable smarter product decisions, reduce churn, and accelerate growth by turning user insights into actionable outcomes—all without writing a line of code.
We work with some of the biggest brands in the world, and are a high-growth, pre-IPO company We're looking for great people, passionate about AI to join our team
The Senior Sales Engineer position
As a Senior Sales Engineer, you’ll be a trusted technical advisor and strategic partner to prospects and customers, helping them unlock the full value of Pendo’s platform.
Why this role?
Impact: You’ll shape how the world’s leading enterprises drive software adoption and user engagement.
Growth: Our SE team doubled in 2024, offering real career acceleration.
Culture: Pendo lives its values—our leadership invests in our people, and our customers rave about us.
Autonomy & Influence: Take ownership, drive strategic deals, and work cross-functionally across the org.
Role Responsibilities
- Be the Trusted Technical Expert – Partner with sales to drive business, guiding customers through their journey from initial discovery to full platform adoption.
- Deliver Impactful Demos – Craft and present tailored, high-value demonstrations that resonate with executives and technical buyers alike.
- Run Proof of Value Engagements – Define success, gather technical requirements, lead installations, and run hands-on workshops that prove Pendo’s impact.
- Solve Technical Challenges – Address customer questions on security, integrations, deployment, and data privacy with confidence.
- Collaborate & Advocate – Work with product, engineering, and customer success teams to escalate deal blockers and shape future product enhancements.
- Stay Ahead of the Curve – Keep up with industry trends, competitors, and best practices to continuously sharpen your expertise.
Minimum Qualifications
- 5+ years in a customer-facing technical role, working with enterprise/Fortune 500 accounts.
- 3+ years of pre-sales experience, preferably in SaaS or software platforms.
- Experience in value-based selling frameworks like MEDDICC (or similar).
- Hands-on technical expertise in web (HTML, CSS, JavaScript, REST APIs) or mobile technologies.
- Exceptional presentation & demo skills, adaptable to both C-level and technical audiences.
- A passion for sales excellence and a relentless drive to win
- Passion for AI - you embrace it at work and in your personal life, and are excited to work for an AI tech product.
Preferred Qualifications
- Experience selling digital adoption, digital transformation, or change management solutions.
- Familiarity with product teams and their unique challenges.
- Experience with Salesforce, Workday, ServiceNow, SAP, or other enterprise ecosystems.
- Startup/scale-up experience where processes evolve fast and adaptability is key.
Pendo Description:
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.
Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.
EEOC
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Compensation
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
The expected salary range for this role to be performed in London, UK is £128,000 - £160,000 (70/30 split) *Exceptional candidates may be considered above this range.
Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
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What We Do
Pendo's mission is to elevate the world's experience with software. Pendo’s product experience platform allows companies to make product intelligence actionable with speed and scale, giving rise to a new generation of companies that put product at the center of everything. Pendo customers include the world's leading companies, including Verizon, Morgan Stanley, LabCorp, OpenTable, Okta, Salesforce, and Zendesk. Through Mind the Product and customer communities, sponsored events and podcast, Pendo aims to support the success of product and digital leaders everywhere. Pendo is headquartered in Raleigh, North Carolina and has offices around the world. For more information, visit: www.pendo.io.
Why Work With Us
Pendo operates in a very exciting market and offers a unique product with highly passionate customers. Our objective has always been to hire incredibly talented, but equally as energetic employees who are committed to serving those customers. We embrace the agility and speed of a startup, but we also offer a flexible and inclusive work environment.
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