Jobs at Pendo.io

As a Sr. Executive Business Partner, you manage the executive operations, prepare strategic briefings, coordinate with various teams, and ensure smooth communication for senior leaders while maintaining discretion and judgment in handling sensitive information.

Lead full sales cycle for French enterprise accounts, prospecting new logos and closing $100k–$1M+ ARR deals. Coordinate cross-functional teams, build C-suite relationships, apply MEDDPICC and Force Management, develop account strategies, maintain pipeline, and use AI tools to improve productivity and sales outcomes.

Build and operate full-stack SaaS features across Go services and Vue interfaces. Develop customer installation and instrumentation experiences for agentic systems, expose agent behavior telemetry, and create LLM-backed capabilities involving prompts, context, tool calling, and evaluation. Own production delivery through testing, feature flags, monitoring, logging, and incident resolution. Collaborate through code reviews, documentation, estimation, and clear communication.

Lead pre- and post-sales technical engagements across ANZ: drive new customer acquisition, complex implementations, adoption, expansion, and escalations. Architect and troubleshoot front-end integrations, deliver tailored demos and workshops, connect technical work to business outcomes, build reusable playbooks, mentor peers, and serve as a technical escalation point. Hybrid role based in Sydney.

Own technical strategy and lifecycle for strategic enterprise accounts across pre- and post-sales: demos, implementations, integrations, adoption, expansion, escalation, and value realization. Drive customer outcomes, build reusable playbooks, coach peers, and resolve complex front-end and integration issues while partnering with account teams to increase retention and expansion.

Serve as the primary technical resource for a portfolio of commercial accounts across pre- and post-sales. Lead discovery, demos, onboarding, integrations, and troubleshooting of front-end implementations. Drive adoption, monitor usage, manage technical risk, document Salesforce activity, and support retention and expansion with Account Directors. Contribute playbooks, knowledge base, and team coaching.

Sell Pendo’s AI-powered Data & Analytics SaaS to large DACH enterprises. Lead complex, multi-stakeholder sales cycles, close $500K–$1M+ deals, build C-level relationships, execute strategic account plans, manage pipeline and forecasting, and collaborate cross-functionally to win and expand strategic accounts.

As a Staff AI Software Engineer, you'll design and build AI-native systems, lead model strategy decisions, and partner with product and engineering teams to deliver innovative AI solutions.

As a Sr. AI Engineer, you will design and ship applied AI systems, make technical decisions, evaluate model behavior, and ensure MLOps ownership while contributing across the full stack and partnering with product teams.

Own strategic enterprise accounts across pre-sales, implementation, adoption, expansion, and technical escalation. Lead complex deployments, integrations, workshops, demos, training, and value-realization initiatives while connecting technical execution to retention, expansion, ROI, and business outcomes. Build playbooks, resolve ambiguous technical challenges, coach peers, use AI tools to improve workflows, and advise account teams and executives on technical strategy and account health.

Lead the lifecycle motion from first login to power user: design experiments, run cross-channel Pendo-on-Pendo programs, use analytics to drive adoption, retention, and expansion, influence product roadmap, and manage a team of ~5 Adoption Managers plus Center of Excellence/Product Ops.

Generate high-quality sales-qualified meetings through strategic outbound campaigns (phone, email, social). Research target accounts, partner with Account Executives, log activity in Salesforce, build product and AI fluency, and drive pipeline that converts.

Lead the people agenda for GTM (Revenue & Marketing): manage a global People Partners team, workforce planning, org design, succession, talent development, performance management, employee relations, manager coaching, and people analytics to support growth and retention.

Lead Enterprise product marketing: develop positioning and messaging, partner with Product/Sales/Marketing, run AI-enabled GTM experiments, conduct market research and competitive analysis, create enterprise collateral, support strategic deals and enablement, and iterate on campaigns to drive pipeline.

Lead the marketing strategy and go-to-market for Novus, a new product for developers, focusing on community building, messaging, and acquisition strategies.

Own and deliver complex backend features for a SaaS platform end-to-end. Write production-ready code, define test strategies, handle incident response, use AI tools in development, collaborate across product and design, and improve developer workflows, deployments, and system reliability.

Build and ship AI-powered full‑stack product features with a frontend lean (TypeScript, Vue.js, DOM) and backend APIs. Own discovery, customer validation, success metrics, and iteration. Use AI coding tools daily and ensure AI product quality, reliability, and team mentorship.

Lead EMEA demand generation, owning regional pipeline targets and building EMEA-first programs (digital, ABM, account plays). Partner with sales and regional leaders, define co-marketing strategy, manage performance reporting and forecasting, and grow the EMEA demand gen team with strong focus on French and DACH markets.

Own end-to-end resolution of technical issues for Pendo's web and mobile products: triage, debug front-end and mobile SDKs, reproduce bugs, coordinate fixes with engineering, document knowledge, use AI tools to accelerate troubleshooting, mentor peers, and improve processes while managing support metrics and customer outcomes.

Lead and grow a small engineering team building Pendofor Agents. Own end-to-end architecture for LLM/agent systems, drive delivery and sprint/quarterly planning, partner cross-functionally with Product and Design, hire and develop talent, and embed AI tooling into engineering operations while remaining hands-on for technical decisions.