Jobs at Pendo.io

Leads multiple engineering teams responsible for Pendo’s large-scale data platform, including real-time ingestion, batch processing, analytics, storage, observability, and query systems. Sets technical strategy, architectural direction, reliability goals, and cost-management practices at petabyte scale. Partners with SRE on incidents and SLOs, supports customer escalations, and hires and develops engineering managers and senior engineers. The role also guides AI-assisted engineering practices and remains technically engaged through design reviews, production debugging, and code contributions.

Administer benefits and leave programs, maintain accurate enrollment and eligibility data, reconcile vendor and payroll information, support compliance reporting, manage invoices, answer employee and manager inquiries, and improve processes through audits and AI-assisted workflows. The role partners with Payroll, Finance, People teams, and benefits vendors while maintaining confidential records and documentation.

Own strategic enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. Lead technical evaluations, complex deployments, integrations, training, value realization, and executive customer engagements. Diagnose ambiguous technical challenges, identify expansion opportunities, and connect technical execution to retention and ROI. Build playbooks, document repeatable solutions, coach peers, and improve team workflows using AI tools.

Build security enablement resources and AI-powered workflows for go-to-market teams. Support customer security questions, questionnaires, due diligence, and deal blockers; triage escalations; explain security, privacy, compliance, integrations, and deployment models to technical and executive audiences; deliver training; maintain self-service documentation; and coordinate with Information Security, Sales, Customer Engineering, Product, and Engineering.

Develop and maintain native iOS and Android SDKs and integrations across Flutter, React Native, MAUI, and CMP. Optimize performance across operating systems and devices, build automated tests and release pipelines, review AI-generated code, troubleshoot customer issues, and collaborate with product and engineering teams to deliver reliable mobile experiences.

Own new enterprise business across major DACH and DAX 40 accounts. Lead complex, multi-stakeholder sales cycles for $500K–$1M+ SaaS opportunities, build executive relationships, develop account plans, position AI-powered Data and Analytics solutions, collaborate cross-functionally, and maintain disciplined pipeline forecasts. The role is based in Munich with a hybrid schedule requiring three office days per week.

Own new-business acquisition across strategic DACH enterprise accounts, leading complex SaaS sales cycles from prospecting through close. Build executive relationships, develop account plans, position AI-powered Data & Analytics solutions, manage $500K-$1M+ opportunities, maintain accurate forecasts, and collaborate cross-functionally. The role is based in Munich with a hybrid schedule requiring three office days per week.

Own strategic enterprise accounts across pre-sales, implementation, adoption, expansion, retention, and technical escalation. Lead complex deployments, integrations, workshops, demos, and value realization while connecting technical execution to business outcomes. Diagnose ambiguous challenges, develop playbooks, coach peers, improve workflows, and partner with account teams and executive stakeholders. The role requires strong web technology expertise, enterprise account management, AI tool usage, and mentoring experience.

Own strategic enterprise accounts across pre-sales, implementation, adoption, expansion, retention, and technical escalation. Lead complex deployments, integrations, workshops, demos, and value-realization strategies while connecting technical execution to business outcomes. Serve as a trusted advisor to executives and account teams, resolve ambiguous technical challenges, create reusable playbooks, coach peers, and improve team workflows using AI tools.

Own and evolve Workday as Pendo’s HCM platform, configuring HCM, compensation, time, security, reporting, integrations, and business processes. Partner with People and Recruiting stakeholders to translate requirements into scalable solutions, support open enrollment and compensation cycles, troubleshoot issues, evaluate releases, maintain documentation, train users, and manage Workday vendors and implementation partners.

Build and ship full-stack web application features with a strong frontend focus using Vue, JavaScript, and TypeScript. Contribute to backend services, APIs, AI-powered capabilities, MCP, LLMs, and agentic workflows. Own features from implementation through production, apply appropriate testing and safe rollout practices, use AI coding tools daily, collaborate on technical decisions and code reviews, and improve code quality and reliability.

Embeds with customers to design, build, and deploy predictive models using product, CRM, and data warehouse data. Leads technical discovery, data modeling, integrations, proof-of-value presentations, model configuration, troubleshooting, enablement, and adoption. Translates predictions into customer workflows and playbooks while feeding field insights back to Product and Engineering. Requires hands-on SQL, customer-facing technical communication, comfort with ambiguity, hybrid work in Herzliya, and US EST availability.

Serve as a strategic advisor and partner to the CEO, driving company planning, quarterly OKRs, executive alignment, and enterprise-level initiatives. Solve complex cross-functional problems, translate executive priorities into measurable outcomes, establish accountability, and remove obstacles. Lead executive meetings and offsites, and prepare clear communications and materials for board, investor, and senior leadership audiences.

Build and operate full-stack SaaS features across Go services and Vue interfaces. Develop customer installation and instrumentation experiences for agentic systems, expose agent behavior telemetry, and create LLM-backed capabilities involving prompts, context, tool calling, and evaluation. Own production delivery through testing, feature flags, monitoring, logging, and incident resolution. Collaborate through code reviews, documentation, estimation, and clear communication.

As a Staff AI Software Engineer, you'll design and build AI-native systems, lead model strategy decisions, and partner with product and engineering teams to deliver innovative AI solutions.

As a Sr. AI Engineer, you will design and ship applied AI systems, make technical decisions, evaluate model behavior, and ensure MLOps ownership while contributing across the full stack and partnering with product teams.

Generate high-quality sales-qualified meetings through strategic outbound campaigns (phone, email, social). Research target accounts, partner with Account Executives, log activity in Salesforce, build product and AI fluency, and drive pipeline that converts.

Lead Enterprise product marketing: develop positioning and messaging, partner with Product/Sales/Marketing, run AI-enabled GTM experiments, conduct market research and competitive analysis, create enterprise collateral, support strategic deals and enablement, and iterate on campaigns to drive pipeline.

Lead the marketing strategy and go-to-market for Novus, a new product for developers, focusing on community building, messaging, and acquisition strategies.

Own and deliver complex backend features for a SaaS platform end-to-end. Write production-ready code, define test strategies, handle incident response, use AI tools in development, collaborate across product and design, and improve developer workflows, deployments, and system reliability.