Jobs at Pendo.io

Serve as a strategic advisor and partner to the CEO, driving company planning, quarterly OKRs, executive alignment, and enterprise-level initiatives. Solve complex cross-functional problems, translate executive priorities into measurable outcomes, establish accountability, and remove obstacles. Lead executive meetings and offsites, and prepare clear communications and materials for board, investor, and senior leadership audiences.

Own strategic enterprise accounts across pre-sales, implementation, adoption, expansion, retention, and technical escalation. Lead complex deployments, integrations, workshops, demos, and value realization while partnering with account teams and executive stakeholders. Diagnose ambiguous technical challenges, connect technical execution to business outcomes, and identify expansion opportunities. Build reusable playbooks, coach peers, improve workflows, and apply AI tools to research, content creation, and automation.

Sell Pendo’s AI-powered Data & Analytics SaaS to large DACH enterprises. Lead complex, multi-stakeholder sales cycles, close $500K–$1M+ deals, build C-level relationships, execute strategic account plans, manage pipeline and forecasting, and collaborate cross-functionally to win and expand strategic accounts.

Own strategic enterprise accounts across pre-sales, implementation, adoption, expansion, and technical escalation. Lead technical evaluations, complex deployments, integrations, training, and value realization while connecting technical execution to retention, expansion, and ROI. Partner with account teams and executive stakeholders, resolve ambiguous challenges, create playbooks, coach peers, and improve team workflows. Use AI tools for research, content creation, and automation while serving as a trusted technical advisor.

Build and operate full-stack SaaS features across Go services and Vue interfaces. Develop customer installation and instrumentation experiences for agentic systems, expose agent behavior telemetry, and create LLM-backed capabilities involving prompts, context, tool calling, and evaluation. Own production delivery through testing, feature flags, monitoring, logging, and incident resolution. Collaborate through code reviews, documentation, estimation, and clear communication.

As a Staff AI Software Engineer, you'll design and build AI-native systems, lead model strategy decisions, and partner with product and engineering teams to deliver innovative AI solutions.

As a Sr. AI Engineer, you will design and ship applied AI systems, make technical decisions, evaluate model behavior, and ensure MLOps ownership while contributing across the full stack and partnering with product teams.

Generate high-quality sales-qualified meetings through strategic outbound campaigns (phone, email, social). Research target accounts, partner with Account Executives, log activity in Salesforce, build product and AI fluency, and drive pipeline that converts.

Lead Enterprise product marketing: develop positioning and messaging, partner with Product/Sales/Marketing, run AI-enabled GTM experiments, conduct market research and competitive analysis, create enterprise collateral, support strategic deals and enablement, and iterate on campaigns to drive pipeline.

Lead the marketing strategy and go-to-market for Novus, a new product for developers, focusing on community building, messaging, and acquisition strategies.

Own and deliver complex backend features for a SaaS platform end-to-end. Write production-ready code, define test strategies, handle incident response, use AI tools in development, collaborate across product and design, and improve developer workflows, deployments, and system reliability.

Build and ship AI-powered full‑stack product features with a frontend lean (TypeScript, Vue.js, DOM) and backend APIs. Own discovery, customer validation, success metrics, and iteration. Use AI coding tools daily and ensure AI product quality, reliability, and team mentorship.

Lead EMEA demand generation, owning regional pipeline targets and building EMEA-first programs (digital, ABM, account plays). Partner with sales and regional leaders, define co-marketing strategy, manage performance reporting and forecasting, and grow the EMEA demand gen team with strong focus on French and DACH markets.

Own end-to-end resolution of technical issues for Pendo's web and mobile products: triage, debug front-end and mobile SDKs, reproduce bugs, coordinate fixes with engineering, document knowledge, use AI tools to accelerate troubleshooting, mentor peers, and improve processes while managing support metrics and customer outcomes.

Lead and grow a small engineering team building Pendofor Agents. Own end-to-end architecture for LLM/agent systems, drive delivery and sprint/quarterly planning, partner cross-functionally with Product and Design, hire and develop talent, and embed AI tooling into engineering operations while remaining hands-on for technical decisions.