Jobs at Pendo.io

Own strategic enterprise accounts across pre-sales, implementation, adoption, expansion, retention, and technical escalation. Lead complex deployments, integrations, workshops, demos, and value realization while connecting technical execution to business outcomes. Diagnose ambiguous challenges, develop playbooks, coach peers, improve workflows, and partner with account teams and executive stakeholders. The role requires strong web technology expertise, enterprise account management, AI tool usage, and mentoring experience.

Own strategic enterprise accounts across pre-sales, implementation, adoption, expansion, retention, and technical escalation. Lead complex deployments, integrations, workshops, demos, and value-realization strategies while connecting technical execution to business outcomes. Serve as a trusted advisor to executives and account teams, resolve ambiguous technical challenges, create reusable playbooks, coach peers, and improve team workflows using AI tools.

Manage a team of Customer Engineers responsible for customer health, retention, expansion, and technical partnership. Coach and develop team members, run account reviews and pipeline syncs, maintain Salesforce hygiene, manage escalations and capacity planning, and partner with recruiting on hiring and onboarding. Collaborate with Account Director leadership to resolve friction and align priorities. Drive adoption of AI tools across account workflows and management processes.

Own and evolve Workday as Pendo’s HCM platform, configuring HCM, compensation, time, security, reporting, integrations, and business processes. Partner with People and Recruiting stakeholders to translate requirements into scalable solutions, support open enrollment and compensation cycles, troubleshoot issues, evaluate releases, maintain documentation, train users, and manage Workday vendors and implementation partners.

Leads Pendo’s full growth marketing engine, including demand generation, paid and organic acquisition, website optimization, analytics, attribution, experimentation, lifecycle programs, and product-led growth. Partners with Sales, Product, Marketing, Customer Success, and executives to drive qualified pipeline, product adoption, retention, and revenue. Builds and scales a high-performing growth organization across performance marketing, SEO/GEO, analytics, website, and lifecycle functions.

Build and ship full-stack web application features with a strong frontend focus using Vue, JavaScript, and TypeScript. Contribute to backend services, APIs, AI-powered capabilities, MCP, LLMs, and agentic workflows. Own features from implementation through production, apply appropriate testing and safe rollout practices, use AI coding tools daily, collaborate on technical decisions and code reviews, and improve code quality and reliability.

Leads Pendo’s governance, risk, and compliance initiatives, including regulatory programs, audit cycles, risk assessments, incident response, and security roadmap planning. The role designs durable controls, translates technical risks into business recommendations, partners with engineering and IT, and uses AI to accelerate evidence collection, policy development, regulatory research, and security workflows. It may also administer GRC platforms, tune SIEM or EDR detections, and operationalize threat intelligence.

Embeds with customers to design, build, and deploy predictive models using product, CRM, and data warehouse data. Leads technical discovery, data modeling, integrations, proof-of-value presentations, model configuration, troubleshooting, enablement, and adoption. Translates predictions into customer workflows and playbooks while feeding field insights back to Product and Engineering. Requires hands-on SQL, customer-facing technical communication, comfort with ambiguity, hybrid work in Herzliya, and US EST availability.

Serve as a strategic advisor and partner to the CEO, driving company planning, quarterly OKRs, executive alignment, and enterprise-level initiatives. Solve complex cross-functional problems, translate executive priorities into measurable outcomes, establish accountability, and remove obstacles. Lead executive meetings and offsites, and prepare clear communications and materials for board, investor, and senior leadership audiences.

Own strategic enterprise accounts across pre-sales, implementation, adoption, expansion, and technical escalation. Lead technical evaluations, complex deployments, integrations, training, and value realization while connecting technical execution to retention, expansion, and ROI. Partner with account teams and executive stakeholders, resolve ambiguous challenges, create playbooks, coach peers, and improve team workflows. Use AI tools for research, content creation, and automation while serving as a trusted technical advisor.

Build and operate full-stack SaaS features across Go services and Vue interfaces. Develop customer installation and instrumentation experiences for agentic systems, expose agent behavior telemetry, and create LLM-backed capabilities involving prompts, context, tool calling, and evaluation. Own production delivery through testing, feature flags, monitoring, logging, and incident resolution. Collaborate through code reviews, documentation, estimation, and clear communication.

As a Staff AI Software Engineer, you'll design and build AI-native systems, lead model strategy decisions, and partner with product and engineering teams to deliver innovative AI solutions.

As a Sr. AI Engineer, you will design and ship applied AI systems, make technical decisions, evaluate model behavior, and ensure MLOps ownership while contributing across the full stack and partnering with product teams.

Generate high-quality sales-qualified meetings through strategic outbound campaigns (phone, email, social). Research target accounts, partner with Account Executives, log activity in Salesforce, build product and AI fluency, and drive pipeline that converts.

Lead Enterprise product marketing: develop positioning and messaging, partner with Product/Sales/Marketing, run AI-enabled GTM experiments, conduct market research and competitive analysis, create enterprise collateral, support strategic deals and enablement, and iterate on campaigns to drive pipeline.

Lead the marketing strategy and go-to-market for Novus, a new product for developers, focusing on community building, messaging, and acquisition strategies.

Own and deliver complex backend features for a SaaS platform end-to-end. Write production-ready code, define test strategies, handle incident response, use AI tools in development, collaborate across product and design, and improve developer workflows, deployments, and system reliability.

Build and ship AI-powered full‑stack product features with a frontend lean (TypeScript, Vue.js, DOM) and backend APIs. Own discovery, customer validation, success metrics, and iteration. Use AI coding tools daily and ensure AI product quality, reliability, and team mentorship.

Own end-to-end resolution of technical issues for Pendo's web and mobile products: triage, debug front-end and mobile SDKs, reproduce bugs, coordinate fixes with engineering, document knowledge, use AI tools to accelerate troubleshooting, mentor peers, and improve processes while managing support metrics and customer outcomes.