Jobs at Pendo.io

Lead EMEA demand generation, owning regional pipeline targets and building EMEA-first programs (digital, ABM, account plays). Partner with sales and regional leaders, define co-marketing strategy, manage performance reporting and forecasting, and grow the EMEA demand gen team with strong focus on French and DACH markets.

Own end-to-end resolution of technical issues for Pendo's web and mobile products: triage, debug front-end and mobile SDKs, reproduce bugs, coordinate fixes with engineering, document knowledge, use AI tools to accelerate troubleshooting, mentor peers, and improve processes while managing support metrics and customer outcomes.

Lead full sales cycle for French enterprise accounts, prospecting new logos and closing $100k–$1M+ ARR deals. Coordinate cross-functional teams, build C-suite relationships, apply MEDDPICC and Force Management, develop account strategies, maintain pipeline, and use AI tools to improve productivity and sales outcomes.

Lead and grow a small engineering team building Pendofor Agents. Own end-to-end architecture for LLM/agent systems, drive delivery and sprint/quarterly planning, partner cross-functionally with Product and Design, hire and develop talent, and embed AI tooling into engineering operations while remaining hands-on for technical decisions.

Lead Marketing operations strategy and process design for campaign-to-pipeline workflows. Own MOps governance, lead processing logic, data quality, reporting, and cross-functional coordination with Business Systems, Data, and Applied AI. Identify AI automation opportunities and drive adoption while ensuring human-in-the-loop safeguards and measurable marketing outcomes.

Lead operational foundation for Customer Engineering: design territory and capacity plans, improve end-to-end CE processes, maintain Salesforce data standards, partner with Analytics, Business Systems, and Applied AI to identify automation/AI opportunities and drive adoption. Serve as CE pod lead and contribute to org-wide GTM initiatives.

Own technical strategy and lifecycle for strategic enterprise accounts across pre- and post-sales: demos, implementations, integrations, adoption, expansion, escalation, and value realization. Drive customer outcomes, build reusable playbooks, coach peers, and resolve complex front-end and integration issues while partnering with account teams to increase retention and expansion.

Lead design and delivery of customer training programs: qualify opportunities, coordinate onboarding and trainers, manage pre/post-training communications, collect feedback and metrics, improve course experience, scale processes and tooling, develop contributor network, and use data and AI-enabled workflows to improve operational efficiency and customer outcomes.

As a Business Development Representative, you'll generate sales pipelines, conduct research on SaaS companies, and partner with Account Executives. Responsibilities include outbound prospecting, managing Salesforce records, and meeting performance goals while communicating Pendo's platform value to potential customers.

Own the analytics product area end-to-end: set strategy and roadmap, run continuous discovery with enterprise customers, define and ship AI-powered analytics features, lead full product lifecycle, produce async specs and artifacts, and partner with Sales, CS, Marketing, and distributed engineering teams to drive customer outcomes.

Build end-to-end AI solutions for GTM teams: define problems, design prompts, deploy and monitor LLM-powered applications, create workflow automations (e.g., Slackbots), partner with stakeholders to validate and drive adoption, and contribute requirements and reusable patterns to platform and prompt libraries.

Lead pre- and post-sales technical engagements across ANZ: drive new customer acquisition, complex implementations, adoption, expansion, and escalations. Architect and troubleshoot front-end integrations, deliver tailored demos and workshops, connect technical work to business outcomes, build reusable playbooks, mentor peers, and serve as a technical escalation point. Hybrid role based in Sydney.

Lead cross-platform product design end-to-end: problem framing, code-adjacent prototyping, user validation, AI-integrated workflows, and design system evolution. Partner with product and engineering, influence upstream requirements, mentor designers, and drive high-impact, craft-forward solutions for enterprise B2B SaaS.

Own strategy, roadmap, discovery, delivery, and lifecycle outcomes for a defined product area. Lead enterprise-focused discovery, scope and launch work, partner cross-functionally with engineering, design, GTM, and customers, and apply AI tools across the product cycle to accelerate insight-to-delivery.

Serve as the primary technical resource for a portfolio of commercial accounts across pre- and post-sales. Lead discovery, demos, onboarding, integrations, and troubleshooting of front-end implementations. Drive adoption, monitor usage, manage technical risk, document Salesforce activity, and support retention and expansion with Account Directors. Contribute playbooks, knowledge base, and team coaching.

Sell Pendo’s AI-powered Data & Analytics SaaS to large DACH enterprises. Lead complex, multi-stakeholder sales cycles, close $500K–$1M+ deals, build C-level relationships, execute strategic account plans, manage pipeline and forecasting, and collaborate cross-functionally to win and expand strategic accounts.

Lead Okta administration, build automations (Workato, n8n, Okta Workflows, APIs, AI tools), manage SaaS tools and user lifecycle, provide day-to-day IT support and A/V, improve infrastructure and Mac fleet experience, and communicate changes to stakeholders.

As a Sr. Executive Business Partner, you manage the executive operations, prepare strategic briefings, coordinate with various teams, and ensure smooth communication for senior leaders while maintaining discretion and judgment in handling sensitive information.

As a Senior Customer Engineer, you'll lead technical strategy for strategic accounts, focus on customer acquisition and onboarding, and resolve complex technical challenges while mentoring junior team members.

As a Staff AI Software Engineer, you'll design and build AI-native systems, lead model strategy decisions, and partner with product and engineering teams to deliver innovative AI solutions.