The Role
Lead GTM analytics for Sales, Marketing, and Customer Success by owning KPIs, building and maintaining BI dashboards, and conducting ad-hoc deep-dive analyses. Act as Salesforce data subject-matter expert, develop and optimize SQL ETL scripts, and produce reliable reports for executives and frontline users. Translate complex data into actionable insights to drive revenue and retention decisions.
Summary Generated by Built In
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
Job Summary:
We're looking for a highly skilled and experienced Senior Revenue Operations Data Analyst to own and drive our Go-To-Market ™ analytics strategy and execution. This critical role sits at the intersection of data, strategy, and business operations, ensuring our GTM teams (Sales, Marketing, Customer Success) have the insights needed to accelerate growth and operate efficiently. If you have a passion for data storytelling, a deep understanding of the Enterprise SaaS business model, and the technical chops to turn raw data into actionable intelligence, we want to hear from you!
Key Responsibilities:
- GTM Analytics Ownership:
Own End-to-End GTM Analytics: Be the primary owner for all GTM KPIs and metrics, ensuring consistency, accuracy, and clear definitions across all GTM functions.
BI Tool Management: Design, build, and maintain standard GTM metrics, reports, and Business Intelligence (BI) dashboards within our primary BI tool. Ensure dashboards are reliable, up-to-date, and visually effective for consumption by executives and GTM leadership.
Ad Hoc Analysis: Fulfill custom, deep-dive ad hoc analytics requests from GTM leadership to investigate performance drivers, identify trends, and support strategic decision-making (e.g., pipeline analysis, campaign ROI, churn drivers). - Data & System Expertise:
Salesforce Mastery: Serve as the subject matter expert for Salesforce data as the primary source for GTM reporting. This includes a strong understanding of Salesforce objects, their relationships, and the underlying data structure.
SQL Development: Write, update, and maintain complex SQL scripts necessary to extract, transform, and load data for reporting and dashboard development, ensuring data integrity and performance.
Salesforce Reporting: Manage, build, and maintain existing and new reports and dashboards directly within the Salesforce platform for frontline user visibility.
Qualifications:
- Experience: Minimum of 5 years of experience in a data analyst, business intelligence, or revenue operations role, specifically building reports and providing analytics for an Enterprise SaaS business.
- BI Tool Expertise: Extensive, hands-on experience in BI dashboard and report development (e.g., Tableau, Qlik, Power BI) within an Enterprise SaaS environment.
- SQL Proficiency: Expert-level proficiency in SQL for data manipulation, query optimization, and script building required for reporting needs
Minimum Requirements
Required Skills & Knowledge
- SaaS Industry Acumen: Deep understanding of the Enterprise SaaS business model, key GTM operational processes, and common revenue metrics (e.g., ARR, bookings, ACV, lead-to-opportunity conversion, sales cycle length, retention rates).
- Data Modeling & Structure: Strong technical knowledge of Salesforce data objects, their relationships, and the overall data structure, including custom objects.
- Communication: Excellent written and verbal communication skills with the ability to translate complex data findings into clear, actionable business insights for non-technical stakeholders.
- Attention to Detail: Exceptional attention to detail and a commitment to data accuracy and quality.
Why you should join us:
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Skills Required
- Minimum 5 years experience in data analyst, business intelligence, or revenue operations role supporting Enterprise SaaS
- Expert-level proficiency in SQL for data manipulation, query optimization, and ETL scripting
- Extensive hands-on experience developing BI dashboards and reports (Tableau, Qlik, Power BI)
- Strong technical knowledge of Salesforce data objects, relationships, custom objects, and Salesforce reporting
- Experience owning GTM metrics and performing pipeline, churn, and campaign ROI analyses
- Excellent written and verbal communication skills; ability to present insights to non-technical stakeholders
- Exceptional attention to detail and commitment to data accuracy and quality
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The Company
What We Do
Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands deliver better CX with less effort, cost, time, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring – ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Come visit us at www.cyara.com.
