Sr Relationship Manager

Job Purpose 

The role is responsible for positioning ACI to key business influencers (KBI) such as industry analysts, key research and payments consultants in order to raise product reputation and grow ACI’s perception as an original innovator in the payments ecosystem. 

He/she drives and manages internal and external market research programs that support the PM&M, Commercial and Corporate functions, e.g. segment and competitive analysis and key strategic initiatives, market surveillance for better decision making, competitor review.

Additionally, he/she is required to build and develop a center of excellence for internal and external stakeholders to seek advice and information on key payments trends. He/she will lead all AR efforts by working with internal and external stakeholders and outside agencies to collaborate on establishing traditional and emerging AR & MI formats.
 

Essential Functions and Responsibilities
• Owns ACI's standing with the analysts who shape payments buying decisions. Finds formats to position ACI, the key segments and product solutions to key business increase product reputation and grow ACI’s perception of an original innovator in the payment’s ecosystem.
• Report & evaluation management: submissions, RFIs, and briefings, for the reports and evaluations that influence deals. Pressure-test positioning and roadmap against analyst expectations
• Drives internal and external market research & survey programs that support the PM&M, Commercial and Corporate functions, e.g. segment and competitive analysis and key strategic initiatives, win & loss reports, market surveillance for better decision making, competitor review.
• Analyst-as-reference: build ACI’s standing with the AR firms to leverage them as credible third-party validators sales can point to.
• Intelligence loop: feed analyst insight back into positioning, roadmap, and competitive intel. AR sits with PMM precisely because analysts buy the narrative first
• Contribute analyst expertise and relevant content to consume in a variety of formats, including white papers, brochures, social media, Web pages, online events and more
 

Qualifications (Education, Experience, Knowledge, Skills, and Abilities)
• Bachelor's Degree in related field necessary; Master's Degree preferred
• 8+ years payments industry knowledge required
• Excellent writing, analytical, and presentation skills
• Up to date with latest industry trends and keeping internal stakeholders informed.
• Optimizes best practices in market and analysis measurement.
• Negotiate intelligibly at a cross-functional level, with excellent communication skills for collaboration
• Solid knowledge of various market intelligence tools
• Strong Leadership skills that commensurate with the scope of responsibilities
• Proven ability to effectively engage with a wide variety of internal audiences and educate customers, vendors, and partners appropriately.

Competencies
• Payments Industry and relevant research experience necessary.
• Strong KBI network.
Work Environment:
• Standard work environment, WFH optional
• Majority of time spent on PC (Phys. Req.)
• 25% travel required.
 

Core Capabilities:

We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:

• Ensure Accountability: holding self and others accountable to meet commitments.

• Drives Results: consistently achieving results, even under tough circumstances.

• Customer Focus: building strong customer relationships and delivering customer-centric solutions.

• Cultivate Innovation: creating new and better ways for the organization to be successful.

• Collaborates: building partnerships and working collaboratively with others.

• Courage: stepping up to address difficult issues, saying what needs to be said.

Applicants must be currently authorized to work in the US on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com or careers.aciworldwide.com, requisition #20006

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com). 

The ACI Worldwide recruitment team will always follow official channels and will never request payment.

#LI-LL1

#LI-Remote