Sr. Regional Security Manager, Americas West

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Organization and Team
The Global Safety & Security (GSS) organization is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our purpose to life in the physical sense. We own the full life cycle of our physical workplaces, from 'ideation to experiential', and we are a key influencer of the employee experience by way of our workspaces, employee services and amenities. The Global Safety & Security team plays an essential role in this mission with a goal of creating safe and secure workplace environments for our culture to flourish. To accomplish our mission, we are seeking a Sr. Security Manager for our Americas West region.
Role
We are excited and committed to shaping and executing a long-term strategy that aligns Global Safety & Security with the core business drivers of our key partners and stakeholders. In this role, you'll be a key player in developing programs that not only identify and mitigate risks but also enhance operational efficiency, enabling the business to scale seamlessly. Success in this role hinges on your ability to build strong relationships, adapt to the unique needs of diverse internal teams, and quickly respond to evolving business requirements.
Reporting to the Vice President, Chief Security Officer of Global Safety & Security, you will oversee the Americas West region's comprehensive safety and security management. This includes physical security, crisis management, and support for security technology and operational design. Collaboration is at the heart of this role, requiring you to engage with senior leadership and stakeholders across various business units.
As the Sr. Regional Security Manager for the Americas West, based in Santa Clara HQ, you'll work closely with peers across other regions (Americas East, EMEA, and APJ). You'll be an integral part of a tight-knit, high-performing team that thrives on collaboration and operates with a task-force approach when managing critical events. We value teamwork, celebrate wins together, and believe in achieving success as a unified force.
If you're a strong team player with a passion for partnership and collaboration, this role will allow you to make a meaningful impact on our mission while growing with us.
What you get to do in this role:
You will hold responsibilities across the entire spectrum of security and safety management duties including but not limited to;

• Management of physical security workforce service provider(s)
• Build and maintain a security culture by meeting with stakeholders, creating new stakeholders and seeking out value adds for security partnerships
• Develop, rehearse, and modify all associated security, crisis, and emergency plans across the region. Conduct reviews into security and safety matters.
• Support new building openings by providing risk assessments, reviewing design drawings, and ensuring physical security concepts and support are enabled for the site, additionally providing onsite quality control work and managing new vendor installations
• Enforce budgetary compliance as it relates to service at each location
• Collaborate with BCM program office to develop, implement, and maintain a Regional Crisis Management Plan based on the ServiceNow Corporate Crisis & Resiliency Plans
• Act as a liaison for relationship with law enforcement, regulatory agencies and professional security groups
• Implement, support, and/or manage all regional security and safety programs including travel security, corporate events security support, emergency response, life safety, regulatory compliance, risk management, etc.
• Participate in strategic planning for Corporate Offices and effectively advocate on behalf of the Global Safety & Security team and our internal customers
• Explore and adopt changing technology in preparedness for and to accommodate evolving organizational needs
• Effectively influence management, stakeholders, and 3rd party providers to prioritize remediation of security issues
• Serve as a subject matter expert on physical security, providing consultation to key partner teams and other key stakeholders

• Drive adoption of physical security standards for corporate offices and other critical locations across the company
• Create engagement with other stakeholder teams to ensure security needs are part of the earliest phases of facility design
• Partner with peers in the Physical Security and Safety field to explore new industry best practices and assess their strengths, weaknesses, and suitability
• Manage service provider's efficiency and service delivery quality through KPIs
• Adapt standards and design compensating controls to work within local laws and regulations for various domestic and international jurisdictions

• Periodic travel (up to 25%) to company and 3rd party locations, in rare cases with minimal notice, is required, including some international travel
• Be available on a 24/7 basis to address critical incidents across the globe

Qualifications
To be successful in this role, we need someone who has:

• Bachelor's degree or equivalent experience managing physical security operations in a corporate environment
• Overall experience of 10+ years in security management, with a major portion of that experience leading corporate security programs.
• Law enforcement operations experience is a plus as this role routinely interacts with local public safety.
• Demonstrable experience in corporate safety and security management and managing large-scale projects with multiple deadlines and stakeholders
• Exceptional writing, research, and analytical skills
• Experience in security design reviews for new buildings or facilities, to include placement of access control, cameras, and visitor systems management systems.

Professional Experience/Skills Preferred

• Multi-disciplinary backgrounds (e.g. Security Ops Management, Safety Compliance, Security Technology experience)
• Prior experience in a fast-paced environment and hyper growth organizations
• Familiarity with ServiceNow and use of our business solutions
• Highly proficient in all Microsoft Business applications
• Certified Protection Professional (CPP) and other related certifications preferred.

Leadership Qualities

• Thinks Strategically - Knows what it takes to maintain a vantage point with a comprehensive view of the company, its clients, and their shared interests
• Makes Smart Decisions - Analyzes and synthesizes broad, cross-business or cross-discipline information that leads to breakthroughs or significant insight. Makes a company-wide impact
• Collaborates & Communicates - Works well within a team environment with dynamic professionals from broad backgrounds. Writes and presents effectively in 1:1 and large group situations
• Drives Results - Works independently and collectively to attack problems and analyze root cause. Implements appropriate changes to ensure delivery of services that exceed customer expectations

For positions in the Bay Area, we offer a base pay of $143,300 - $250,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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