Sr. Quality Systems Engineer

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

The Quality Systems Engineer is a liaison between TTM internal department functions (manufacturing, process engineering, front end engineering, etc.) and customer source, they will assist with continuous improvement functions, customer issues and complaints, and quality verification processes for quality assurance and system functionality. 

Duties and Responsibilities:

• Act as customer point of contact for all customer communications regarding processed or in process product. This will include active use of customer designed systems and databases for submission of deviation requests and other customer notification functions.
• Assist with requesting and communicating with customer source inspectors.
• Communicate customer concerns regarding quality packaging, product issues, or general quality concerns after product shipment. This includes, but is not limited to, the maintenance and issuance of returns and complaints.
• Maintain and integrate all active quality systems for return and complaint processing. This will include email notification, internal portals, customer portals, and accounting documentation. This requires coherent communication between all systems to ensure all requirements are met from open to closure.
• Identify, interpret, and apply customer requirements to active and shipped products. This person will be trained and required to use customer specific references and general PCB specifications.
• Interpret and analyze customer requests. This will include communicating with customer for clearer understanding and follow-up questions to assist the quality department in addressing customer inquiries.
• Use in-house tracking system to monitor remakes resulting from customer issues or changes. This will require communicating effectively between manufacturing, process engineering, and front-end engineering.
• Analyze product and returns to establish preliminary investigation for issues, as described by the customer or internal bodies. This will include communicating findings within the quality department, manufacturing, process engineering, front end engineering, and the customer, as applicable.
• Assist in continuous improvement functions, such as: corrective actions, preventive actions, failure analysis, and other necessary action formats. This includes acting as an effective liaison between TTM functions and the customer. This will require investigating the issue, compiling evidence, and formatting written communication of actions. This will also entail follow-up and verification of action items.
• Assist in process verifications, such as SPC data generation, Zero Defect Plan (ZDP) maintenance, and internal process auditing. This will include reviewing, interpreting, and applying data and quality system specifications to ensure company processes meet industry standards.
• Procedural updates and follow-through to ensure all improvement changes are consistent within quality process documentation and that appropriate personnel are trained to these changes.
• Documentation audit and approvals. This includes auditing and validating quality packages to ensure deliverables are present and accurate. This will include uploading quality packages onto customer portals, as applicable.
• Establish format and generation of AS9102 FAI reports.
• GD&T – Understanding customer blueprints and correlating requirements to physical product measurements.
• Coordinating outside service for customer specific requirements.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Essential Knowledge and Skills:

• Able to read, write, and communicate in English, to the extent necessary to perform the job functions.
• Continuous improvement capabilities are a plus (Zero Defect, PPAP/APQP, Gauge R&R)
• Understanding of statistical analysis is a plus
• Able to understand concerning technical requirements.
• Able to effectively communicate with others, both basic and technical concepts.
• Possess strong customer service skills.
• Excellent computer skills with proficiency in Microsoft Office and peripheral devices.
• Self-starter with ability to do follow-up to completion without supervision.
• Understands basic corrective/preventive action concepts (8D, 3x5 Why).
• Well organized and able to multitask.

Education and Experience:

Education:

• BS in an Engineering discipline is highly desired. Can substitute minimum 5 years’ experience in the printed circuit / assembly industry as an alternative.

Required Experience:

• Experience in Quality related activities and/or customer support

 Preferred Experience:

• Understanding of printed circuit accreditation programs (NADCAP, AS9100, ISO, etc.) and MIL compliance is highly desired.

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TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that my be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of  Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.