About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team
As a crucial component within the expansive Professional Services organization, Dialpad’s Project Management team is instrumental in the success and retention of our customers starting on day 1 of their Dialpad journey.
Dialpad’s Professional Services team is essential in educating and onboarding customers on Dialpad products. This team aligns closely with Sales, Customer Success, and Support to improve our product deployment and change management process.
Your role
As a Sr. Project Manager, you will own the full deployment process for your customers and play a crucial role in setting your customers up for success. Throughout each engagement, you will lead the customer through the Dialpad Deployment Methodology, managing all aspects of their deployment. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients at every step, making a lasting impact with each connection. You will be a subject matter expert, providing all customers with a world-class experience.
This position reported to our Sr. Manager, Professional Services, and would be near one of our Dialpad hub locations.
What you’ll do
- Master Dialpad’s deployment methodology and tools to support Enterprise clients.
- Lead deployments, using cloud platforms to track projects and monitor customer health.
- Provide admin training, configure integrations, support device provisioning, and troubleshoot issues to ensure clients are set up for success on their communications platform.
- Collaborate with Solution Architects, Customer Success Managers, Accounts team, and other key stakeholders to deliver an exceptional customer experience.
Skills you’ll bring
- Bachelor's degree or equivalent practical experience working with SaaS products.
- PMP/PMI certification would be a plus.
- 10+ years of previous Project Management experience, preferably in the VoIP or CCaaS or Telephony industry.
- Demonstrated prior experience leading Enterprise, multi-phase SaaS projects for Fortune 1000 Companies, driving exceptional results, and customer outcomes.
- Prior experience working with Smartsheets or a similar project-tracking platform.
- Thorough and detailed project hygiene to track all hours, and project tasks.
- Ability to lead project meetings, hold customers accountable, and have your finger on the pulse of multiple simultaneous customer projects.
- Expertise with Microsoft Office 365, G-Suite, Salesforce, Jira, and other cloud platforms.
- Ability to work cross-functionally, collaborating with Support, Customer Success, Marketing, Product and other teams when needed.
- Prior experience consulting with C-level executives and upper management to communicate implementation project issues, solutions, and workarounds.
- Exceptional escalation management and change management skill set.
Dialpad benefits and perks
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
