Help lead how a complex, cross functional transformation comes together.
The Senior Project Manager will play a highly visible role within the NEXT PMO, partnering closely with the Head of NEXT PMO to lead the operationalization and ongoing evolution of the PMO framework. You’ll bring structure and clarity to complex, interconnected work, drive accountability across teams, and ensure senior leaders have the insights they need to make informed decisions and maintain momentum.
This role is ideal for an experienced project or program leader who is comfortable operating with a high degree of independence, navigating ambiguity, influencing across organizational boundaries, and turning complex program activity into clear direction and action.
Job Requirements
- Help lead and evolve the NEXT PMO, partnering with the Head of NEXT PMO to strengthen the framework, operating model, governance structure, and tools that enable successful execution.
- Own the integrated NEXT roadmap and cross workstream execution, maintaining visibility into milestones, dependencies, risks, decisions, commitments, and critical path activities.
- Drive accountability and momentum across teams by proactively identifying gaps, challenging delivery assumptions, resolving ambiguity, and escalating barriers when necessary.
- Lead program governance and operating rhythms, establishing clear decision rights, checkpoints, RACI structures, controls, and standardized practices aligned with Citizens Transformation Office practices.
- Lead complex PMO and cross-functional discussions, guiding teams toward decisions, clear ownership, commitments, and timely action.
- Turn complexity into executive insight by developing program scorecards, dashboards, quarterly updates, executive narratives, and recommendations that clearly articulate progress, risks, decisions, and required actions.
- Anticipate risks and dependencies, looking beyond immediate deliverables to understand potential downstream impacts and proactively drive resolution.
- Influence across workstreams and functional teams without direct authority, constructively challenging stakeholders and helping teams navigate competing priorities and complex decisions.
- Continuously improve how the PMO operates, identifying and implementing opportunities to strengthen governance, simplify processes, improve transparency, and mature program execution.
- Use tools such as Jira, Microsoft Project, SharePoint, and Excel to actively manage integrated plans and provide leadership with clear visibility into program health, execution risk, and critical-path impacts.
Qualifications
- Progressive project or program management experience, preferably within retail banking, branch operations, technology, workforce transformation, or large scale operating model change, with experience independently leading complex, cross functional initiatives.
- Demonstrated experience establishing or maturing PMO governance, integrated roadmaps, operating cadences, program controls, and executive reporting.
- Proven ability to take ownership of complex work, create structure from ambiguity, and independently drive initiatives toward decisions and execution.
- Strong ability to influence without direct authority, constructively challenge stakeholders, and drive accountability across multiple teams and levels of leadership.
- Experience owning complex, integrated program roadmaps encompassing milestones, dependencies, risks, decisions, critical paths, and delivery commitments.
- Strong PowerPoint and Excel skills, together with experience using SharePoint and project or portfolio management platforms such as Jira or Microsoft Project.
- Strong executive communication and facilitation skills, with the ability to synthesize complex information into concise insights, recommendations, and decisions for senior leadership.
- A proactive, solutions oriented mindset and the judgment to know when to influence, when to challenge, when to make a recommendation, and when to escalate.
Work Schedule
Monday-Friday 8 AM-5 PM / 4 days in office, 1 day remote
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Pay Transparency
- The salary range for this position is $123,000-159,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to, the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
Work Authorization:
This role is not eligible for new employer sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Skills Required
- Progressive project or program management experience independently leading complex, cross-functional initiatives
- Experience in retail banking, branch operations, technology, workforce transformation, or large-scale operating model change
- Experience establishing or maturing PMO governance, integrated roadmaps, operating cadences, program controls, and executive reporting
- Ability to take ownership of complex work, create structure from ambiguity, and drive initiatives toward decisions and execution
- Ability to influence without direct authority, constructively challenge stakeholders, and drive accountability across multiple teams and leadership levels
- Experience owning complex integrated program roadmaps covering milestones, dependencies, risks, decisions, critical paths, and delivery commitments
- Strong PowerPoint and Excel skills
- Experience using SharePoint and project or portfolio management platforms such as Jira or Microsoft Project
- Strong executive communication and facilitation skills, including synthesizing complex information into concise insights, recommendations, and decisions
- Proactive, solutions-oriented mindset and judgment regarding influence, challenge, recommendations, and escalation
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Parental & Family Support — Policies include six weeks of fully paid parental leave for all parents, up to 16 weeks for birthing parents, 10 days of emergency back‑up care, and adoption assistance of more than $25,000. Recognition for adoption support underscores a strong family‑friendly posture.
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Leave & Time Off Breadth — Time off includes 11 paid holidays and up to 27 PTO days. The breadth of leave is presented as generous versus many peers.
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Healthcare Strength — Medical, dental, and vision options pair with an HSA that includes a company contribution, plus mental‑health access via Spring Health (eight no‑cost sessions), Hinge Health, wellness programs, and discounted gyms. Eligibility at 20+ hours per week broadens access to these resources.
Citizens Insights
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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