Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.
Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.
Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.
At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!
What We Offer
At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:
Competitive compensation and benefits
Work-life flexibility
Recognition and rewards
Development and career opportunities
A safe and inclusive workplace
Why You Will Love this Job
For over 100 years, Rehlko’s engines, generators, and UPS products have powered homes, hospitals, stadiums, and everything in between. As a Senior Project Engineer – Customer Quality, you will play a critical role in ensuring Rehlko meets customer requirements by embedding quality and reliability into our manufacturing processes.
You will be responsible for improving the reliability and quality of both existing and new products. This role requires direct collaboration with customers, the sales team, and internal cross-functional groups to deliver quality and reliability data that drives customer confidence and business growth.
SPECIFIC RESPONSIBILITIESProject Leadership – Define scope, objectives, and deliverables for major quality and reliability projects. Lead cross-functional teams to completion, ensuring alignment with business goals.
Field Quality Oversight – Monitor customer complaints and warranty claims to identify systemic issues. Drive corrective actions and long-term improvement initiatives.
Customer Complaint Management – Oversee complaint resolution process, ensuring timely updates to customers and leadership. Facilitate complaint board reviews and represent Rehlko in strategic customer discussions.
Quality Awareness & Reporting – Develop and maintain advanced KPIs, dashboards, and scorecards to measure complaint resolution effectiveness and customer satisfaction. Present findings to leadership and recommend improvements.
Problem Solving – Lead teams using 8D methodology, Six Sigma, and advanced root cause analysis. Ensure corrective and preventive actions are evidence-based and address systemic issues. Drive aggressive timelines for resolution.
Customer Satisfaction – Maintain and communicate customer scorecards for key accounts. Inspire organizational commitment to continuous improvement and customer-centric quality initiatives.
Continuous Improvement – Drive process improvements to achieve and exceed Key Performance Indicators (KPIs).
Supervisory Relationships:
Reports to Global Reliability Engineering Manager – NA Costumer Quality
Organizational Relationships:
Frequent contact with Manufacturing, Supplier Quality, Plant Quality, Engineering, Field Service, Accounting, Marketing, Sales, and Systems Support
Frequent contact with customers
Some contact with Global Quality group and Corporate IT
Bachelor’s degree in Mechanical, Electrical, or Manufacturing Engineering from an ABET-accredited institution
5+ years of manufacturing, quality, or reliability experience with demonstrated project leadership
SAP experience preferred
Proficient in Microsoft Office; PowerBI or advanced data visualization strongly desired
Strong leadership and project management skills
Advanced analytical and problem-solving capabilities
Effective communication – written, verbal, and presentation
Deep understanding of quality engineering concepts and methodologies
Ability to influence cross-functional teams and drive organizational change
Strong sense of urgency and initiative; inspires urgency in others
Organizational and planning skills with attention to detail
Ability to travel up to 10% for customer site inspections, sometimes on short notice
Six Sigma Black Belt certification
Previous experience in Customer Quality
Familiarity with AIAG processes: FMEA, Control Plans, APQP, and PPAP
Educational background or experience related to internal combustion engines, power generation, or genset systems
About Us
Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are.
In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.
Americans with Disabilities Act (ADA)
It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact [email protected]. Rehlko is an equal opportunity/affirmative action employer.
Our Values
Curiosity – Seek, learn, share
Trust – Go farther together
Pace – Focus to go faster
Excellence – Find the win every day
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What We Do
Rehlko is a global leader in energy resilience, delivering the solutions critical to sustain and improve life.
Formerly, for more than 100 years as Kohler Energy, our teams have excelled, reliably meeting today’s energy needs while planning for tomorrow’s. Now, with a new name and increased focus, we are giving our customers more control over where energy is sourced and where it goes, from industrial applications to your own backyard. Our solutions give people the resilience they need to keep building a brighter future, together.
At Rehlko, we innovate relentlessly because we know we don’t just offer energy solutions – we are creating an energy resilient world for a better future.
We provide worldwide solutions thanks to our regional locations in NA, EMEA, LATAM, APAC, and India.
Learn more about our products:
Power Systems North America: https://www.powersystems.rehlko.com
Power Systems EMEA: https://www.powersystems.rehlko.com/emea
Engines: https://www.engines.rehlko.com
Rehlko’s affiliated brands include Kohler Home Energy, Kohler Uninterruptible Power, Curtis Instruments, and Clarke Energy.
