SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:Job Summary: The Senior Program Manager is a member of the program management team and will have primary responsibilities around managing leads delivered from SPS Commerce Partners (retailers) via formal engagements to drive maximum adoption in the shortest amount of time possible. The candidate will be considered the subject matter expert on trading partner on-boarding best practices and act as the key point of contact for all new Partner Enablement Programs. The Program Manager is considered an internal expert on driving adoption rates for external customer acquisition programs.Essential Responsibilities / Duties
Engage in the planning and implementation of the more complex community programs of varying sizes (250-1000+ vendors)
Plan and create strategies, tactics, activities, and materials for the purpose of conveying the customer's message to their community while driving maximum adoption within program timelines
Draft, Package and distribute communication materials internally and externally
Develop and execute training for sales team to execute on trading partner outreach
Serve as liaison between the Partner (retailer) and its customers, and internal constituents, working collaboratively with the account team to understand dependencies and adjust outreach approach and campaign timelines accordingly
Provide meaningful recommendations and coaching to Partners to keep them on track with meeting their intended goals including vendor escalations and messaging execution
Balance when to escalate internally / manage issues independent of assistance while managing exceptions, priorities and workload
Provide recommendations (internally/externally and at all levels) to improve performance that demonstrates how best practices impacts overall performance
Provide program forecast recommendations based on best practice score and prior experience; forecast actuals are generally on target.
Mentor Associate level Program Managers via large engagement assistance
Minimum Requirements
Bachelor’s degree or equivalent experience PLUS 5 - 8 years relevant experience
Proven ability to prioritize workload across multiple projects while focusing on quality and detail
Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook); expert level Excel skills and web analysis and reporting tools
Clear, concise, and confident communicator (verbal, non-verbal, written), able to facilitate communications and problem resolution internally and externally
Proven ability to understand unvoiced customer needs and adjust strategy appropriately
Preferred Experience
Retail experience
Salesforce experience
Basic knowledge of internet-based software products and services
Location:
This role follows a hybrid work model, with regular in-office presence required at our Minneapolis office.
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is: $90,200- $105,00. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Skills Required
- Bachelor's degree or equivalent experience plus 5-8 years relevant experience
- Proven ability to prioritize workload across multiple projects while focusing on quality and detail
- Proven competence with Microsoft Office (Word, Excel, PowerPoint, Outlook); expert level Excel skills and web analysis and reporting tools
- Clear, concise, and confident communicator (verbal, non-verbal, written); able to facilitate communications and problem resolution internally and externally
- Proven ability to understand unvoiced customer needs and adjust strategy appropriately
- Retail experience
- Salesforce experience
- Basic knowledge of internet-based software products and services
SPS Commerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SPS Commerce and has not been reviewed or approved by SPS Commerce.
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Healthcare Strength — Health coverage includes medical, dental, vision, and disability, with options like HSA contributions and established carriers. Coverage breadth is described as comparable to larger tech firms.
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Equity Value & Accessibility — Ownership opportunities include an employee stock purchase plan and equity components as part of total compensation. These elements are positioned as meaningful parts of the package across multiple roles.
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Leave & Time Off Breadth — PTO, paid holidays, parental leave, adoption assistance, and volunteer time off are included. Time‑off accrual that increases with tenure is referenced.
SPS Commerce Insights
What We Do
SPS Commerce gives retail trading partners an intelligent way to manage and fulfill orders. SPS Commerce is the world’s leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. We support data-driven partnerships with innovative cloud technology, customer-obsessed service, and accessible experts so our customers can focus on what they do best. To date, more than 95,000 companies in retail, distribution, grocery, and e-commerce have chosen SPS as their retail network. SPS has achieved 80 consecutive quarters of revenue growth and is headquartered in Minneapolis.
