Sr. Program Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role supports the business group by providing senior-level business support for Professional Services including budget management, compliance, contract assistance, and operational oversight. It manages complex budgets, ensures regulatory compliance, and oversees day-to-day business processes and quality standards. The role coordinates cross-functional teams to deliver new or upgraded products and services while managing program risks and changes. Success is measured by effective budget control, compliance adherence, timely program delivery, and partner satisfaction.

Responsibilities:

Develop project plans and schedules with budget oversight to ensure timely and cost-effective program delivery

• Coordinate cross-functional teams to support new product and service launches

Ensure implementation readiness by aligning installation and professional services requirements with program timelines

• Ensure implementation readiness by aligning installation and professional services requirements with program timelines

Implement process controls to maintain department compliance with corporate and regulatory standards

• Oversee operational workflows to ensure quality and consistency
• Support adherence to standardized processes for installation activities

Manage contracts and vendor relationships, acting as liaison between management and external partners

• Support vendor onboarding, performance tracking, and issue resolution
• Coordinate vendor-supported installation activities to ensure alignment with program delivery requirements

Create and lead project and cross-functional teams, providing statistical and status reporting to stakeholders

• Provide status reporting and performance insights to stakeholders
• Communicate installation program readiness status, including risks, and dependencies

Manage program changes and risks by evaluating impacts and promoting best practices for continuous improvement

• Drive continuous improvement initiatives across program delivery
• Identify process improvements related to installation efficiency
• Also responsible for other duties/projects as assigned by business management as needed

Qualifications:

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience; Acceptable areas of study include Business, Finance, Economics, Sales or related field
• 4-7 years Experience in organizational programs, project management or related area.
• 2-4 years Supervisory or program management experience.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $83,500 - $150,700

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ353859¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.