The Senior Program Manager (PM) will be the designated contract manager and single point of authority for a $300M+, IT services delivery program for a federal agency enterprise. The PM will lead a geographically dispersed workforce of staff and subcontractors that delivers 24x7x365 enterprise operations, drives cost-savings, and executes the customer vision to deliver exceptional and proactive customer services through adoption of industry-leading IT and related best practices.
Primary Responsibilities:
Contract and Program Leadership: Own overall performance for entire program scope including Transition-In, steady-state Operations & Maintenance, Innovation Projects, and Transition-Out. Maintain full authority to act on all contract matters and address customer needs in a timely manner.
Program and Team Governance: Establish and operate a consolidated PMO that integrates multiple functions and sustains a high performance self-driven team culture. Use SAFe Agile, CMMI-SVC, and other processes to manage scope, schedule, budget, and quality.
Customer Engagement: Interface with customers and other stakeholders on an ongoing basis to ensure customer service excellence and consistent delivery meeting client expectations.
Financial Management: Manage program financials to meet or exceed defined targets, and apply FinOps to manage and minimize any unexpected or wasteful costs
Schedule Management: Develop and manage detailed project schedules and forecasts for program milestones.
Risk Management: Apply Open FAIR methodology for quantitative risk analysis; chair bi-weekly Risk Review Boards to identify, track, and mitigate risks to minimize unexpected impacts.
Talent and Resource Optimization: Recruit, retain, and up-skill a high-performing, security-cleared workforce; maintain >95 % staffing. Implement AI-assisted workforce management, lessons-learned repositories, and role-based training that support rapid technology adoption. Plan and ensure effective utilization of all staff and non-labor resources to optimize monthly program costs to meet or exceed financial commitments.
Innovations: Lead data driven continuous improvements and execution of innovations roadmap to achieve desired or potential cost savings for the customer and deliver superior user experiences. Coordinate with OEM and “reach-back” Centers of Excellence to inject best-of-breed capabilities.
Performance Metrics: Establish and monitor Service Level Agreements (SLAs) and Key Learning Indicators (KLIs) to continuously improve task execution.
Service Operations & Customer Experience: Direct 24x7 Service Desk, NOC/SOC interface, End-User Services, Data-Center/Cloud Ops, Network, Voice, Conferencing, Mobility, eDiscovery, and Asset/Configuration Management to meet or exceed all PWS-defined SLAs and drive KLI-based continuous improvement to raise Net Promoter Score (NPS) and first-call-resolution rates.
Security, Compliance, & Zero-Trust Enablement: Lead zero-trust adoption and maintain compliant security posture across identity, device, network, application, and data pillars. Ensure ongoing FISMA Moderate/High ATO, FedRAMP alignment, TIC 3.0 compliance, COOP/DR readiness, and prompt POA&M closure.
Basic Qualifications:
Bachelor’s degree in Information Technology, Engineering, Business, or related field
15+ years of progressive leadership managing large-scale federal IT infrastructure and operations programs
A least 5 years of experience interfacing and presenting to C-level executives
Have extensive experience of leading programs of at least $50M annual value , at least 3,500 users, and across multiple geographic locations.
Previous experience working Federal Financial Regulatory Agencies (i.e. IRS, FDIC, Federal Reserve, etc) contracts
Experience on programs overseeing at least 100 Contractors
3+ years of experience in managing cloud migration and hybrid-cloud O&M (AWS and/or Azure) and leading enterprise ServiceNow ITSM and Microsoft 365 operations.
Demonstrated track record delivering cost savings through continuous improvements, automation, and FinOps
Experience with implementing and operating Zero-Trust security, FedRAMP/FISMA compliance, and supporting ATOs for Moderate or higher systems
Proven ability to brief and influence C-level executives and government SES officials
Active PMP required at the time of application with a PgMP by the opportunity submittal
U.S. citizenship and ability to obtain/maintain Public-Trust clearance (Tier 2 moderate risk) within 30 days of onboarding
Preferred Qualifications:
Master’s degree (M.S., M.Eng., MBA, or equivalent) in IT Management, Cybersecurity, or Business Administration.
Two or more of these advanced certifications: SAFe Agile, ITIL v4, CISSP/CISM/GSEC, AWS Cloud Certification, ServiceNow Certification, Microsoft 365 Certification, FinOps Practitioner, and Lean Six Sigma Black Belt
2+ years leading AI/Gen-AI, RPA, or AIOps deployments in a federal environment.
Experience establishing or running a consolidated enterprise PMO and ISO 9001 or CMMI Level 3+ service-delivery organization.
Demonstrated success executing Zero-Touch Provisioning, Digital Experience Monitoring, and SASE roll-outs.
Prior management of a 24x7 operation with multi-time-zone support centers.
Clearance Requirements:
Must have or have the ability to obtain a Public Trust clearance.
At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”
If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.
Original Posting:September 3, 2025For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
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What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
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