Sr. Program Manager

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction  

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. 

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 

What You Will Do  

• 1. Freight Forwarder (FF) Strategy Development
  • Under the seller-FF matching model, collect and analyze market intelligence on Korea-Taiwan air and ocean freight markets, including policies and industry developments.
  • Develop Coupang Direct's FF strategy, including sourcing and phase-in/phase-out planning across North, East, and South China.
  • Balance cost, transit time, and service quality considerations.
  • Drive business growth and achieve quarterly volume and cost targets through innovations such as new lanes, new categories, and new service offerings.
  1. Freight Forwarder Commercial Management

  SLA Management

  • Manage FF performance through SLA reporting, business reviews, and regular vendor visits.
  • Partner with Operations teams to ensure FFs meet seller expectations on delivery lead time, shipment visibility, cargo status updates, and customer service responsiveness during both daily operations and peak seasons.

  Contract Management

  • Optimize contractual terms based on business needs.
  • Ensure timely execution of renewals, amendments, and new contracts.
  1. Business Innovation
  • Enhance commercial management tools and processes, including online SLA management, contract management, and settlement management, to improve operational efficiency.
  • Support future evolution of seller-Coupang-FF contracting models by driving related workstreams, including
  • IT requirements definition and system development
  • Seller and FF contract framework design
  • New SLA framework development and implementation
  1. External Market Perspective
  • Demonstrate strong commercial acumen and maintain awareness of macroeconomic trends, industry developments, and competitor activities.
  • Identify underlying drivers of market changes and leverage internal and external opportunities to address business challenges and uncertainties.
  1. Cross-Functional Collaboration
  • Collaborate effectively with Product, Sales, IT, Operations, and other stakeholders.

  Support capability building and long-term development of the Coupang Direct Inbound team.

Basic Qualifications  

• Minimum 5 years of experience in freight procurement, ocean carrier procurement, airline procurement, freight forwarding, or related logistics functions.
• Experience with leading cross-border e-commerce platforms such as Temu, TikTok Shop, SHEIN, Amazon, or Alibaba is highly preferred.
• Strong analytical skills with the ability to identify trends, diagnose issues, and develop effective business solutions.
• Deep understanding of the international freight forwarding industry, particularly Asia ocean freight networks.
• Existing relationships with ocean carriers and freight forwarders are a strong plus.
• Proven project management experience.
• Fluent English communication skills.
• Strong stakeholder management, communication, and negotiation skills, with the ability to coordinate both internal and external partners.

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.