The hiring range for this role is:
107,666.00 - 150,995.00
This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay.
We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
The Senior Program Manager is the business lead responsible for managing and administering designated projects/programs or strategic initiatives. In this role, they work with various data and information sources to achieve program outcomes through conducting analysis, performance calculations, report preparation, and/or strategic recommendations. Additionally, they manage program operations, analyze Plan, program or initiative performance, and provide business support for cross departmental projects. The Senior Program Manger leads and implements initiatives to achieve identified objectives.
Expertise and Strategy
• Administer and manage designated projects/programs.
• Create solutions to address complex issues by leveraging available resources and expertise in support of strategic initiatives and mission-critical projects.
• Conduct complex analyses, interpret findings, and provide recommendations to achieve objectives.
• Coordinate and lead the alignment of system enhancements with business strategy.
• Coordinate project team members and tasks so that deliverables can be completed within the designated timeframe and within budget.
• Lead the calculation or validation of performance measurement assessments.
• Contributes to the assessment of business systems and/or applications against business/ customer needs.
• Conduct analysis and research to inform recommendations that support business objectives.
Quality and Compliance
• Implement and monitor quality assurance/continuous improvement practices.
• Ensure adherence to BCBSA and industry standards.
Liaison and Relationships
• Connect business units with key stakeholders.
• Foster strong relationships with internal and external partners.
Special Projects/Communication
• Work on special projects and collaborative efforts with BCBSA, Plans and vendors.
• Develop Plan facing and internal stakeholder publications and presentations.
Required Education, Certifications and Experience
Education
Bachelor degree in Business Administration, information systems, information analytics, health care, OR equivalent discipline or work experience.
Certifications
PMP (Preferred)
Experience
Minimum 7 years' experience related data analysis and business operations experience with demonstrated project management, team leadership, and group facilitation skills.
Minimum 5 years’ experience working on projects with a IT/digital component
Preferred: 3 years experience in the following areas:
• Data analysis and business operations.
• Identifying data/information needs; acquiring and organizing data, delivering analysis and identifying major findings.
• Independently leading data gathering activities, framing problems and guiding construction of survey instruments.
Skills
• Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint.
• Project Lead skills
• Data Analytics skills in related discipline
• Organizational and time management skills
• Relationship/customer management skills
• Strong communication skills, both oral and written
Preferred Qualifications:
• Demonstrated ability to research, compile, and master bodies of relevant knowledge
• Ability to prepare project work plans and work product assignments in mid-sized projects (budget and resources) and portions of projects
• Proficiency in using Microsoft Access and SharePoint.
• Excellent written and verbal communications skills
• Strong relationship-building skills, with ability to work in a highly matrixed environment.
• Demonstrated ability to lead portions of client presentations and make presentations to internal staff members
• Strong analytical skills with demonstrated ability to execute on work plans to manage projects.
• Familiarity with Agile style requirements documentation, including User Stories, Epics, and Use Cases.
• Ability to create and communicate innovative conceptual models and synthesize diverse types of information.
• Extensive knowledge of health care industry and health insurance systems and processes.
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What We Do
Blue Cross Blue Shield Association is a national federation of 34 independent, community-based and locally operated Blue Cross and Blue Shield companies that collectively provide health care coverage for one in three Americans. BCBSA provides health care insights through The Health of America Report series and the national BCBS Health Index.
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