CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 14,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.
The Senior Production Supervisor is responsible for coordinating and assigning the activities of production workers, ensuring that production targets are met, maintaining quality standards, and driving P&L results. This position supervises production operations within an assigned areas or during assigned shifts.
We are hiring 1st and 2nd shift positions - Apply now to be immediately considered!
- 1st Shift: 6:30am - 3:00pm Monday to Friday
- 2nd Shift: 3:30pm - 12:00am Monday to Friday
Pay: $60,000-$70,000 (depending on experience) + 10% Bonus, full benefits, 401(k) and paid time off
The Sr Production Supervisor will be responsible for the following: but not limited to:
- Supervises workers that operate production machinery, assemble items, perform quality control, or package goods for shipment.
- Schedule and assign tasks to workers, troubleshoot issues, and implement improvements to increase efficiency and productivity.
- Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
- Deliver clear and concise information during shift transition meetings, ensuring the next shift is prepared for success.
- Provide the next level of support for escalated issues during work shifts.
- Maintain consistent production quality by monitoring departmental performance metrics.
- Communicate effectively with management and customers to ensure SLAs are met and issues are promptly resolved.
- Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
- Assists in P&L forecasting and analysis, alongside labor planning and scheduling.
- Prepare and administer daily performance feedback and reporting as required.
- Coordinates the flow of work through the department and ensures that department has sufficient levels of inventory to meet demand and is staffed appropriately.
- Provide training, motivation, and support to employees regarding company and departmental procedures, development opportunities, and departmental processes.
- Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
- All other duties assigned, based on the business the warehouse supports
- 4-5+ years of leadership experience, preferably in a high volume production environment.
- Capable problem-solving skills and decision-making capabilities, demonstrating a strategic approach with a focus on achieving results and fostering continuous improvement.
- Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Strong leadership and interpersonal abilities, demonstrating effective verbal and written
communication. - Capacity to engage with customers in a professional manner.
- Strong computer skills, including proficiency in Microsoft Office.
- General knowledge of OSHA Standards.
Required Experience:
- 5-7+ years supervisory/management experience in a high volume production environment required.
- Technical degree or certification strongly preferred.
Preferred Skills and Experience:
- Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus.
- Supervising temporary staff.
- Experience working with UKG and Kronos.
- Ability to develop and articulate a clear strategic vision.
Educational Requirements:
- Associate degree preferred or equivalent years of hands-on experience.
Physical Demands and Working Conditions:
- Warehouse environment.
Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 45 years. Come put our successful history behind your career!
CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.
This position does not qualify for visa sponsorship.
CA Residents only click here to view CTDI's California Privacy Notice Agreement
Top Skills
What We Do
Founded in 1975, CTDI is a full-service, global engineering, repair, and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair to include:
• STB / CPE Division: Screen & Clean, OEM certified Repair, and high-volume Logistics of STBs, Gateways, Modems, EMTAs, Remote Controls utilizing innovative, Multi-unit testers with Robotic functionality.
• Mobile & Consumer Electronics (MCE): Test, Repair, and Refurbishment of Smart Phones, Tablets, and Laptops utilizing innovative, Multi-unit testers with Robotic functionality.
•Network Services (NS): Fully integrated Test, Repair & Logistics of Telecom Network Infrastructure Equipment.
• Product / Supply: Strategic planning, sourcing, and manufacturing of CPE Accessory Equipment such as power supplies, cables, etc and Test, Refurbishment, and global Remarketing of customer-owned Network and CPE assets.
CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with more than 19,000 employees in over 100 facilities worldwide.
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