The Role
The Senior Product Operations Manager will enhance product operations, streamline processes, manage product metrics, and lead cross-functional product launches while ensuring alignment across teams to drive efficiency and decision-making.
Summary Generated by Built In
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Product Operations is the connective tissue between Product, Engineering, Marketing, and Sales. As Senior Product Operations Manager, you will own the systems, processes, and rituals that enable our product organization to move faster, ship with more predictability, and make better decisions with data. This role reports directly to the SVP of Product Operations and is a high-visibility seat that directly shapes how we build and deliver product at scale.
Without strong product operations, fast-growing product organizations accumulate process debt, ship late, and lose alignment. This role exists because the way we operate is a competitive advantage. The person in this seat will have direct influence on how the entire product organization functions and will be visible to product leadership and the executive team from day one.
How will you contribute?
- Design and continuously improve the operating model for the product org, including planning cadences, intake processes, prioritization frameworks, and launch checklists.
- Define and own the product metrics infrastructure: what we track, how we report it, and how those insights drive decisions across Product, GTM, and leadership.
- Partner with Product, Engineering, Marketing, and Sales to eliminate friction in cross-functional execution, from roadmap to release to revenue.
- Lead and operationalize product launches end-to-end, coordinating dependencies, timelines, and stakeholder readiness across teams.
- Identify and close gaps in product lifecycle management, including updates, deprecations, and end-of-life processes.
- Build and maintain a single source of truth for product operations documentation, process standards, and best practices.
- Surface and manage risks in product development and launch cycles before they become blockers.
- Identify and drive adoption of AI tools across the SDLC, from requirements generation and sprint planning to testing, release documentation, and post-launch analysis, measuring impact on velocity and quality over time.
What will you bring?
- Bachelor's degree in Business, Engineering, Computer Science, or a related field.
- 5+ years of experience in Product Operations, Product Management, or a directly adjacent operations role within a SaaS or tech company.
- Demonstrated ability to build and scale cross-functional processes that improved execution speed or quality, with specific, measurable outcomes.
- Strong analytical skills and hands-on experience with product and business metrics; you can move from raw data to a decision-driving insight independently.
- Proven experience managing complex, multi-team product launches.
- Hands-on fluency with AI tools in daily work, using AI to accelerate requirements writing, competitive research, sprint documentation, data analysis, and stakeholder communications, with a track record of measurably improving product velocity or team output.
- Familiarity with Agile or similar iterative development methodologies.
- Clear, direct communicator who can operate at the individual contributor level and in the executive boardroom.
- This role has direct exposure to product leadership and the executive team from day one, requiring the presence, preparation, and judgment to operate credibly at that level immediately.
Preferred Qualifications
- Master's degree in Business, Engineering, or a related field.
- Experience building or maturing a Product Operations function from the ground up.
- Exposure to tools such as Jira, Confluence, PowerBI, Gainsight, or similar product and analytics platforms.
- Experience at a company that has scaled from Series B through IPO or equivalent growth stage.
- Experience working within a private equity-owned company, including familiarity with PE reporting cadences, portfolio-level expectations, and operating under return-driven mandates.
What do we offer?
- Healthcare insurance: We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.
- Stock options.
- Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements.
- 401K Match: Smarsh provides a 4% 401K match for which employees are fully vested on day one.
- Sabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service.
- Recognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition.
Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.
Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Skills Required
- Bachelor's degree in Business, Engineering, Computer Science, or a related field
- 5+ years of experience in Product Operations, Product Management, or a directly adjacent operations role
- Demonstrated ability to build and scale cross-functional processes
- Strong analytical skills and hands-on experience with product and business metrics
- Proven experience managing complex, multi-team product launches
- Hands-on fluency with AI tools in daily work
- Familiarity with Agile or similar iterative development methodologies
- Clear, direct communicator with the ability to operate at various levels
- Master's degree in Business, Engineering, or a related field
- Experience building or maturing a Product Operations function
- Exposure to tools such as Jira, Confluence, PowerBI, Gainsight
- Experience at a company that has scaled from Series B through IPO
- Experience working within a private equity-owned company
Smarsh Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Smarsh and has not been reviewed or approved by Smarsh.
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Leave & Time Off Breadth — Time off is characterized by unlimited PTO, generous vacation allowances, and paid holidays, with policies that support taking time away. These elements are positioned as a core strength that helps balance lower base pay in some roles.
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Wellbeing & Lifestyle Benefits — Perks include wellness programs, commuter and bike reimbursement, volunteer time off, peer recognition, remote-work support, and a sabbatical option. The variety of non-salary benefits contributes to a supportive work-life environment.
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Retirement Support — A 401(k) with employer match and profit sharing is offered, with immediate vesting described for the match. This strengthens the long-term financial component of total rewards.
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The Company
What We Do
Smarsh provides cloud-based archiving and compliance solutions for companies in regulated and litigious industries.
