Sr Product Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

PayPal's Global Compliance Platform team is seeking a Senior Product Manager to drive the next generation RegTech solutions to meet PayPal’s global regulatory needs as we scale to 1B daily active users. The Senior Product Manager will be responsible to lead problem & solution discovery across various geographies to devise scalable and flexible product solutions. As a Product Manager in this space, you will lead the end-to-end development of solutions that will make Paypal compliant while providing best in class customer experience. You will collaborate with technology teams and cross functional stakeholders from Policy makers, Legal, Analytics, Operations, Key Business Stakeholders, Sales and Marketing, to deliver on the product outcomes.

Job Description:

Essential Responsibilities:

• Uses data to build insights on product or platform requirements consistent with the shared vision for the product.
• Gathers insights from the customer experience and customer needs to input to product requirements
• Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making
• Monitors product profitability measures, including budget.
• Lead sprint planning, daily standups and retrospectives to drive execution. Interfaces with product and technology leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

• Work closely with policy, analytics and business teams to understand the crux of the policy requirements and the inherent compliance risks that need to be addressed in PayPal’s product offerings in scope. 

• Establish deep understanding of platform and technology in product area to create scalable & flexible solutions. 

• Author product requirements, epics, user stories across multiple complex and cross-functional feature/ service areas and create flow documents to ensure solutions are architected to cover Business needs and requirements. 

• Scope and prioritize activities based on business and customer impact and work with implementation teams to deliver multi sprint roadmaps while optimizing time to market. 

• Lead the discovery phases of new feature rollouts with a set of cross functional stakeholders from various business teams, engineering, and other product managers across the organization. 

• Define product outcomes, evangelize across the cross functional organization.  

• Evaluate trade-offs amongst multiple solutions and influence roadmap for one or more service/feature areas based on technical feasibility, business timelines and customer impact. 

• Think strategically and creatively to gather product and customer insights and help define the Product Vision and Strategy    

• Recommend new processes, workarounds, and ability to challenge the status quo.  

• Conduct market research, gather feedback from internal regional & operations teams and analyze existing product flows, contact reasons and net-promoter-scores to identify experience gaps. 

• Viewed as a service or product expert for a single product/service area or as having broad experience that is helpful on new initiatives. 

• Build trust and effective relationships with peers/cross-functional teams. 

• 8+ years of experience in Product Management, with a significant portion focused on Compliance Risk Management, and RegTech products.   

• The individual will be a horizontal leader who will work with several functional experts to outline the platform as a product, obsessing about platform foundations and integrity, platform adoption via APIs, adoption tools and documentation for 1st, 2nd and even 3rd party users and hyper-focus on usage via monitoring and dashboards. 

• Good understanding of Compliance domain - specifically Sanctions and AML Compliance - key global and regional regulators, regulatory expectations and challenges in balancing compliance requirements with operational efficiencies & business/customer impact. 

• Good understanding of Payment Compliance regulations, general payment processing flows and inherent steps - auth/capture, settlement and reconciliation. 

• Strong familiarity with screening techniques, watchlist formats, integration challenges with list providers and false positive reduction methodologies 

• Strong platform first thinking  

• Strong communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. 

• Skilled at working with cross functional groups and matrix organizations in multiple geographies. 

• Analyze complex problems, make data-driven decisions, and balance competing priorities (e.g., risk mitigation vs. operational efficiency vs. cost). 

• Strong problem-solving abilities and critical thinking skills – ability to cut through noise and focus on what really matters.  Out of the box thinker and ability to come up with creative solutions to customer problems. 

• Proven ability to deliver on a new product challenge effectively and efficiently. 

• Ability to multitask and manage multiple projects simultaneously. 

• Ability to communicate at various levels in the organization.  

• Thrive in an environment of ambiguity, continuous change and complexity in a rapidly evolving regulatory landscape. 

• "Can do” attitude, team player, fun, energetic personality, works well under pressure. 

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.