Sr Product Manager, Service Providers & Core

Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search.

Kentik makes sense of network, cloud, host, and container flow, Internet routing, performance tests, and network metrics. We show network pros what they need to know about their network performance, health, and security to make their business-critical services shine. Networks power the world’s most valuable companies, and those companies trust Kentik. Market leaders like IBM, Box, and Zoom rely on Kentik for network observability. Visit us at kentik.com and follow us at @kentikinc.

Kentik is seeking a talented and passionate Senior Product Manager to join our team and sharpen our Service Provider portfolio as well as our Core Platform offering. Network Service Providers have been an integral part of Kentik’s early success and DNA and we are looking to augment the product team tasked with supporting them.

As a Product manager focused on Service Providers and our Core Platform, you will stand at the intersection of all customer, engineering and marketing teams, bringing them together to build and support products that matter and forever change the face of Network Observability. Through drive and an analytical mindset, you will turn customer interactions into product, oversee their development with engineering and launch them with our Product Marketing team to delight customers.

• Understand and map out requirements for Kentik’s current or future customers, by teaming up with our customers directly, and with our Customer Success and Sales Engineering teams.
• Qualify, define, build and evolve product requirements to satisfy our current user base and expand to new ones, and support Design and Engineering teams who build them
• Roadmap and orchestrate the development of these new features, support their timely delivery and lifecycle, be the internal and customer champion who owns them
• Evangelize, train, document internally and externally for use cases, market segments and point features as well as the mid & long term vision our product line.
• Devise and support new ways to visualize and analyze Network Performance, and be a champion for our users with the UX and UI of Kentik’s User Portal.
• Facilitate and maintain a high level of transparency and alignment within the company on short/mid/long term vision and feature release schedules.
• Own adoption metrics around your portfolio and pull from them extensively for analytical product decision making and adoption tracking

• 5+ years experience of Product Management or Engineering in one or more of these areas: Network Engineering, Network Management Systems, Network Performance Management, Network Performance/Monitoring, DDoS detection and mitigation
• You have up-to-date working knowledge of standard networking technologies: TCP/IP, Routing, BGP, SNMP, Streaming Telemetry, Network Flow Monitoring
• You display above-average technical acumen and feel safe juggling a diverse set of protocols and technologies, as well as you trust yourself with explaining these to Engineers and/or designers.
• Excellent written and verbal communication and a taste for presenting ideas
• Strong collaboration skills - you will need to communicate effectively with and orchestrate many other functions within the organization
• Well versed in the Engineering or Operational practices at key types of players of the Service Provider focused networking industry: ISPs, Telcos, Carriers, Content Delivery Networks (CDNs), Hosting Providers, Internet Exchanges, Datacenters
• You don't only craft products, you deliver the accompanying vision and strive to deliver a compact yet clearly defined message around it to both customers and partners within the company
• Ability to drive project independently - our staff is geographically distributed, and our employees need to be able to map out steps towards a successful future target
• Creative and curious mindset - whether it is code or design, you are curious by nature and eager to learn the tools of adjacent trades to build your products
• Passionate about UX and interface design - because design is an integral part of any feature we deliver

Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.

The compensation range for this position is: $150,000 - $230,000. This range reflects the low and high end of the U.S. compensation range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual compensation offered may be lower or higher than the stated range depending on various factors, including but not limited to:

• Experience with the skill sets required for success
• Demonstrated competencies and potential 
• A geographic market-based approach

In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:

• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
• Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
• Paid family & medical leave 
• Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
• 401(k) retirement account
• Home office reimbursement 
• Stock options