Sr Product Manager, Platform

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

As a Senior Product Manager, AI for System Administration at Zuora, you will lead the evolution of how enterprise customers implement, manage, and optimize their Zuora environments. You'll own our comprehensive system administration product suite, driving both enhancements to existing tools and the development of new AI-powered capabilities that automate complex tasks, accelerate implementation timelines, and reduce operational friction across development, staging, and production environments.

This role sits at the intersection of platform engineering, artificial intelligence, and customer success. You'll enhance our current system administration capabilities while integrating cutting-edge AI technologies to solve real-world problems that directly impact customer time-to-value and operational efficiency. Your solutions will empower system administrators, implementation consultants, and global services teams to configure, deploy, and maintain Zuora systems with unprecedented speed and accuracy.

What you’ll do

• Own System Administration Product Strategy – Lead the roadmap for Zuora's system administration tools, including both enhancements to existing capabilities and new AI-powered features that dramatically reduce deployment time and eliminate manual configuration errors.
• Drive AI Innovation in System Administration – Collaborate with engineering and design teams to integrate generative AI solutions that automate configuration, generate deployment scripts, and provide intelligent troubleshooting alongside traditional admin tools.
• Enable Scalable Customer Success – Build and enhance tools that help implementation teams and system administrators deploy and manage Zuora faster and with fewer errors – reducing the need for deep platform expertise through both improved workflows and AI assistance.
• Evolve System Administration Capabilities – Enhance existing system administration features while creating new proactive, self-optimizing tools that anticipate customer needs and simplify administration across multi-environment deployments.
• Lead Cross-Functional Execution - Collaborate across engineering, product, design, and global services teams to deliver integrated solutions that blend traditional system admin capabilities with intelligent automation.
• Establish External Thought Leadership– Represent Zuora in customer advisory boards, industry events, and analyst briefings to position us as a leader in both robust system administration and intelligent platform innovation.

Your experience

• 8+ years of product management experience with demonstrated success at leading enterprise SaaS or platform companies, with at least 2 years focused on system administration tools, platform engineering, or AI/ML-powered products
• Deep experience with AI/ML in enterprise software, including LLMs, machine learning APIs, or generative AI solutions for automating technical tasks.
• Strong technical foundation with experience in system administration, DevOps practices, infrastructure-as-code, API design, and enterprise deployment architectures.
• Proven success managing platform products involving multi-tenant systems, environment configuration, or enterprise-scale integrations.
• Skilled at working with technical customers, including system administrators, implementation consultants, and enterprise architects.
• Executive presence and ability to influence stakeholders across functions, including C-level audiences.
• Bachelor's degree in Computer Science, Engineering, or related technical field

Nice to haves:

• Experience with subscription billing or revenue platforms (Zuora, Salesforce, Oracle, SAP)
• Hands-on experience in AI/ML engineering or working with generative AI platforms.
• Background in system administration or DevOps, especially around managing enterprise-scale configuration and deployments.
• Advanced degree in Computer Science, AI/ML, or a related field, or equivalent experience in AI product development

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.