Jobs at Zuora

The Solution Architect II designs Zuora solutions, leads client implementations, gathers requirements, and ensures successful delivery, working collaboratively with teams while communicating effectively with executives.

Own Zuora’s corporate website roadmap, prioritization, performance optimization, personalization, technical SEO, analytics integrity, WordPress governance, and global web standards. Lead cross-functional redesigns, migrations, experimentation, conversion optimization, and development direction while translating business goals into technical plans and measurable user experiences.

Design and develop scalable integration services, REST APIs, connectors, event-driven systems, and microservices for Zuora’s enterprise integration platform. Improve performance, observability, reliability, and resilience across distributed systems while collaborating with Product, Platform, Security, and external partners. Contribute to architecture, write tested maintainable code, and support secure real-time data exchange across CRM, ERP, payments, and other business platforms.

Leads global Talent Acquisition as a player-coach, personally managing executive and strategic technical or business searches while modernizing recruiting through AI, emerging technology, metrics, and improved processes. Advises C-suite leaders on workforce strategy, develops recruiters, establishes performance standards, strengthens candidate experience, and translates talent-market intelligence across North America, EMEA, and APAC.

Develop and optimize B2B SaaS paid marketing campaigns across LinkedIn, Google, and other platforms. Manage budgets, landing-page experiments, attribution, marketing analytics, dashboards, and lead-generation systems. Analyze full-funnel performance from awareness through revenue, translate findings into campaign improvements, and build repeatable processes. Collaborate with Sales and cross-functional teams to improve pipeline, conversion rates, ROI, and demand-generation outcomes.

Provides on-site and remote technical support for macOS and Windows devices, office technology, Zoom Rooms, collaboration hardware, software, and workspace tools. Responsibilities include troubleshooting, hardware preparation, system installation and upgrades, employee onboarding and training, executive support, event and streaming technology support, security posture maintenance, and participation in on-call coverage. The role also collaborates on technology planning, testing, and implementation in a global SaaS environment.

Own the strategy, roadmap, delivery, enablement, messaging, metrics, and governance of employee-facing enterprise AI products. Lead discovery, prioritize backlogs, coordinate agile delivery, build self-service AI learning experiences, support agent development, and partner with Security, Legal, Data, HR, and Finance. Drive adoption, safe AI use, employee proficiency, self-service resolution, and measurable business outcomes through pilots, experimentation, training, communications, and responsible AI practices.

Lead the global payments ecosystem, manage processor integrations, optimize payment performance, and collaborate with various teams to deliver effective solutions.

Build production integrations, AI agents, and multi-agent workflows directly with customer engineering teams. Integrate Zuora with metering, entitlement, ERP, CRM, and finance systems; develop AI monetization capabilities; implement evaluations, guardrails, observability, and security controls; and deploy solutions rapidly. Document product gaps, create reusable components, support warranty periods, and hand off production systems while enabling customer teams to operate them independently.

Lead the AI Platform engineering team building Zuora’s agentic platform, including runtime, orchestration, MCP integrations, context retrieval, model access, evaluation, observability, guardrails, and auditability. Remain hands-on by writing code at least 50% of the time while hiring and developing 5–8 engineers. Own architecture and roadmap, maintain weekly releases, and partner with Product, Security, and Architecture to deliver reliable enterprise software.

Process monthly global payroll for salaried and hourly employees across multiple countries, including bonuses, commissions, and off-cycle runs. Ensure payroll compliance, accuracy, audits, reconciliations, documentation, and tax reporting. Manage UKG integration data, payroll journal entries, and financial reporting while supporting month-end and year-end close. Collaborate with HR, Accounting, Legal, Operations, and payroll vendors, resolve employee inquiries, and help implement payroll systems.

Own technical outcomes for enterprise Zuora Revenue customers, helping them automate revenue recognition, reconcile billing with the general ledger, design integrations, and improve revenue close processes. Build AI-assisted proofs of concept, support AI adoption, coordinate issue resolution with Product and Engineering, and drive measurable customer results. The role requires strong SaaS or enterprise software experience, financial and data fluency, SQL or scripting knowledge, customer-facing solution design skills, and comfort working with ambiguity.

Owns the technical health, adoption, and business outcomes of enterprise customer accounts. Responsibilities include designing Zuora billing, revenue recognition, and quote-to-cash solutions; integrating APIs with ERP and CRM systems; building AI-assisted proofs of concept; analyzing data with SQL; resolving customer issues; supporting AI adoption; and sharing technical workflows with the team. The role requires strong customer-facing SaaS experience, technical integration skills, AI fluency, and executive communication.

Leads Zuora’s AI platform strategy, architecture, and development. Builds secure, scalable shared capabilities for AI-powered products, agentic workflows, model orchestration, retrieval, context management, and enterprise system integration. Establishes governance, evaluation, observability, reliability, cost controls, and authorization standards while translating platform investments into business outcomes. Partners across Product, Engineering, Data, Security, Legal, and Compliance, and builds a high-impact AI platform organization.

Own enterprise account expansion across targeted $100M–$1B+ customers by managing complex SaaS sales cycles, identifying cross-sell opportunities, exceeding quotas and renewal targets, forecasting territory performance, and building executive relationships. The role partners with marketing, product, customer service, and implementation teams to drive adoption, customer satisfaction, and recurring revenue growth.

The Technical Account Manager engages with customers to optimize their use of Zuora products, manage configurations, and ensure customer satisfaction through technical solutions and relationship management.

Leads Zuora’s global alliances strategy and organization, building relationships with systems integrators, consulting firms, ISVs, cloud providers, and regional partners. The role drives joint go-to-market plans, co-selling, partner-sourced revenue, enablement, executive relationship management, commercial agreements, and cross-functional integration across sales, marketing, product, services, customer success, and finance.

Analyze marketing, demand, customer, and revenue data to guide investment and executive decisions. Build SQL analyses, attribution models, dashboards, KPIs, and measurement frameworks connecting marketing activity to pipeline and revenue. Translate complex findings into executive recommendations, support planning and board reporting, ensure data quality, and develop AI-powered workflows for reporting, forecasting, anomaly detection, and insight generation.

Analyze marketing, demand, customer, and revenue data to guide investment and performance decisions. Build attribution, funnel, KPI, dashboard, and executive reporting frameworks; translate complex analyses into recommendations for leadership. Own marketing semantic-layer definitions and documentation, validate data quality, and collaborate with data engineering and RevOps. Use AI-powered workflows for reporting, forecasting, anomaly detection, data enrichment, and executive communications.

Build and maintain Zuora’s shared React and TypeScript component library, design system, and developer tooling. Develop accessible, tested, reusable UI components and customer-facing product features; collaborate with Design and product teams; support Storybook documentation, visual regression testing, releases, and adoption. Create AI-assisted development workflows, review code, improve developer experience, mentor engineers, and uphold quality, performance, and accessibility standards across globally distributed teams.