Jobs at Zuora

Design and develop scalable integration services, REST APIs, connectors, event-driven systems, and microservices for Zuora’s Integration Hub. Improve performance, observability, resilience, and reliability across distributed systems while collaborating with Product, Platform, Security, and external partners. Contribute to architecture, write maintainable code, and deliver secure real-time data exchange across enterprise platforms.

Design and build scalable full-stack services and user-facing applications with emphasis on engineering fundamentals, microservices, and cloud APIs. Collaborate with Data Science and product teams to productionize AI/ML models, integrate agentic and RAG-based systems, build deployment pipelines and tooling, and maintain high code quality and observability.

Lead AI/ML initiatives: identify high-impact opportunities, build and deploy end-to-end ML solutions (including LLMs), develop scalable data/ML pipelines with engineering, partner with stakeholders, and own projects from idea to production to deliver measurable business impact.

Partner with engineering to embed security into the SDLC: perform threat modeling, design and code reviews, build reusable security components and automation, evaluate and implement security tooling (SAST/DAST/SCA/container scanners), mentor engineers, and influence secure architecture across cloud-native applications.

Lead application security initiatives across the SDLC by performing threat modeling, design and code reviews, building security automation and reusable security components, mentoring engineers, and implementing security tooling to reduce risk across cloud-native applications.

Lead architecture and technical direction for large-scale distributed systems. Design scalable, secure, cloud-native services, influence multiple engineering teams, mentor senior engineers, set engineering standards, manage technical debt, and own performance, resilience, and security for critical platform systems.

The Technical Account Manager engages with customers to optimize their use of Zuora products, manage configurations, and ensure customer satisfaction through technical solutions and relationship management.

Maintain and improve reliability, scalability, and performance of Zuora's SaaS platform. Build automation (IaC, self-healing, remediation), apply AI/ML for predictive monitoring, lead incident response and root cause analysis, instrument telemetry, tune performance, and collaborate cross-functionally to reduce manual work and improve operational excellence.

Partner with marketing leadership to analyze campaign, demand, and revenue data. Build attribution, funnel, and conversion analyses, author complex SQL, design executive dashboards and KPIs, maintain the marketing semantic layer, leverage AI to automate reporting and forecasting, and ensure data quality and governance for strategic decision-making.

Provide on-site and remote technical support for macOS and Windows users, manage hardware inventory and setups, support collaboration hardware/software, maintain office systems and security posture, assist with vendor and facilities coordination, handle shipping/receiving, and participate in ticketing, training, and occasional on-call duties.

Support and enhance enterprise AI capabilities by gathering requirements, developing AI use cases, designing and validating AI-enabled solutions, managing incidents, automating processes, creating documentation, enabling users, and measuring adoption and performance.

The Enterprise Account Executive will manage $100M-$1B+ accounts, focusing on relationship-building, driving sales cycles, and expanding Zuora's footprint. Success involves exceeding sales quotas, collaborating across teams, and ensuring customer satisfaction.

Support global compensation and benefits operations: conduct market pricing, administer pay processes (merit, bonus, promotions), manage benefits open enrollment and vendor invoices, provide employee support, maintain policies and documentation, and administer leaves in Workday.

As a Regional Alliances Manager, you will enhance Zuora's partner ecosystem, driving pipeline and revenue through strategic partner engagement, Salesforce management, and collaboration with sales teams.

Trusted advisor for live Zuora customers; design scalable Quote-to-Revenue solutions, lead workshops, optimize configurations and integrations, deliver roadmaps and strategic guidance to maximize platform value.

Lead analyst relations strategy to position Zuora as the AI monetization category leader. Manage briefings, RFIs, demos, customer references, and analyst-facing narratives. Mobilize cross-functional teams to convert product capabilities into analyst evidence, close feedback loops into product and marketing actions, and package analyst validation for sales and marketing use.

Manage and expand relationships within large enterprise customers ($100M–$1B+), drive cross-sell and renewal revenue, own territory and account plans, forecast pipeline, collaborate cross-functionally, complete Zuora onboarding, and leverage AI and sales tools to meet and exceed quota.

Support Account Executives in pre-sales: deliver technical demos, craft AI-centric end-to-end use cases, secure technical wins, respond to RFIs/RFPs, inform product roadmap, and ensure customers realize value across the quote-to-cash cycle.

Partner with Product and Technology leaders to design and execute people strategies, workforce and succession planning, change management, and performance programs. Use data and AI to surface organizational insights, coach leaders, resolve employee relations issues, and lead global transformation initiatives across Product, Engineering, Cloud, Technical Support, and Security teams.

Lead design, implementation, testing and maintenance of scalable integration interfaces for the Zuora Integration Hub. Collaborate with cross-functional teams and external partners, troubleshoot integration issues, ensure data quality/security, and recommend ERP-focused solutions.