WEX is transforming how customers engage with our products through modern digital experiences that accelerate time-to-value and simplify complex business processes. Within our Customer Experience organization, the Sales & Onboarding Experience team is responsible for creating seamless experiences that support customers from initial engagement through implementation and activation.
We are seeking a Senior Product Manager, Onboarding Experience to lead the continued evolution of our Client Hub platform, a strategic onboarding solution serving both direct and partner customers. This role will own roadmap execution and platform strategy while helping shape the future of AI-powered, agentic onboarding experiences. The ideal candidate thrives in ambiguity, enjoys building 0-to-1 platforms, and can influence cross-functional teams to deliver meaningful business outcomes.
How You'll Make an ImpactOwn and execute the product roadmap for the Client Hub onboarding platform.
Lead the development of AI-powered and agentic onboarding capabilities that improve customer implementation experiences.
Drive customer time-to-value by simplifying onboarding workflows and reducing operational friction.
Partner with Engineering, Risk & Compliance, Sales, Implementation, Design, and Developer Experience teams to deliver scalable solutions.
Leverage AI tools and workflows to accelerate product discovery, prototyping, delivery, and experimentation.
Define product requirements, success metrics, and roadmap priorities based on customer needs and business objectives.
Lead cross-functional teams through ambiguity and influence stakeholders without direct authority.
Analyze customer, operational, and business data to identify opportunities for platform optimization and growth.
Balance customer experience, scalability, operational efficiency, and commercial impact in product decisions.
Contribute to long-term platform strategy and future onboarding experience innovation.
6-10 years of Product Management experience.
Proven success building and scaling 0-to-1 products or platforms.
Experience with customer onboarding platforms, onboarding workflows, or agent experiences.
Deep expertise in AI-native product management and execution.
Demonstrated experience using AI tools to accelerate prototyping, product discovery, solution design, and delivery.
Strong roadmap ownership and execution capabilities.
Experience influencing cross-functional stakeholders without direct authority.
Experience working closely with Risk & Compliance organizations.
Strong systems-thinking and strategic problem-solving abilities.
Experience building products involving APIs, SDKs, developer platforms, or data-definition frameworks.
Excellent communication, collaboration, and stakeholder management skills.
Bachelor's degree or equivalent combination of education and experience.
Experience building agentic AI products.
Corporate Payments or FinTech experience.
Partner onboarding experience.
Experience with Confluence, Tableau, GitHub, and Snowflake.
Familiarity with big data frameworks.
Experience working in highly regulated environments.
Experience collaborating with developer platform teams.
Experience driving AI-enabled operational efficiencies across product organizations.
Skills Required
- 6-10 years of Product Management experience.
- Proven success building and scaling 0-to-1 products or platforms.
- Experience with customer onboarding platforms, onboarding workflows, or agent experiences.
- Deep expertise in AI-native product management and execution.
- Demonstrated experience using AI tools to accelerate prototyping, product discovery, solution design, and delivery.
- Strong roadmap ownership and execution capabilities.
- Experience influencing cross-functional stakeholders without direct authority.
- Experience working closely with Risk & Compliance organizations.
- Strong systems-thinking and strategic problem-solving abilities.
- Experience building products involving APIs, SDKs, developer platforms, or data-definition frameworks.
- Excellent communication, collaboration, and stakeholder management skills.
- Bachelor's degree or equivalent combination of education and experience.
- Experience building agentic AI products.
- Corporate Payments or FinTech experience.
- Partner onboarding experience.
- Experience with Confluence, Tableau, GitHub, and Snowflake.
- Familiarity with big data frameworks.
- Experience working in highly regulated environments.
- Experience collaborating with developer platform teams.
- Experience driving AI-enabled operational efficiencies across product organizations.
WEX Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WEX Inc. and has not been reviewed or approved by WEX Inc..
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Leave & Time Off Breadth — Leave offerings are portrayed as a standout, with generous PTO and additional paid time for volunteering. Time-off flexibility is also positioned as a meaningful part of the overall rewards experience.
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Retirement Support — Retirement benefits are presented as strong, including a 401(k) match that is described as competitive. This element appears to materially strengthen the total rewards package even when cash compensation feels less compelling.
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Strong & Reliable Incentives — Variable compensation is sometimes framed positively through bonuses and uncapped earning potential in sales-oriented roles. Stock options are also cited as an additional reward component that can improve perceived total compensation.
WEX Inc. Insights
What We Do
We simplify complex payment systems for fleets, corporate payments, and healthcare—unlocking insights, opportunities, and efficiencies to give you greater control of your business. Powered by the belief that complex payment systems can be made simple, WEX (NYSE: WEX) is a leading financial technology service provider across a wide spectrum of sectors, including fleet, travel and healthcare. WEX operates in more than 10 countries and in more than 20 currencies through approximately 4,900 associates around the world. WEX fleet cards offer approximately 14 million vehicles exceptional payment security and control; our travel and corporate solutions business processes over $35 billion of purchase volume annually; and the WEX Health financial technology platform helps 343,000 employers and more than 28 million consumers better manage healthcare expenses.
