The Role
Lead delivery of AI-enabled workflows for contractor onboarding, credentialing, and operator compliance. Define scoped projects, metrics (cycle time, error reduction, automation, adoption, safety), partner cross-functionally, and drive customer adoption and measurable safety and efficiency improvements.
Summary Generated by Built In
Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges. The Senior Product Manager, Intelligent Workflows is a senior, delivery-focused product manager on the Intelligent Platform & AI team, leading the projects that bring AI capabilities into Veriforce's contractor onboarding, credentialing, and operator compliance experiences. Working within the team's AI strategy, this role owns the workflow experiences where AI translates into faster qualification of safe contractors, earlier identification of risk, and better safety decisions for customers. This role works directly with customers and internal cross-functional stakeholders to make the platform smarter, faster, and more valuable across all user types and geographies.
What that means day-to-day:
Key Responsibilities
Intelligent Workflow Delivery
• Own the delivery of AI-enabled workflow experiences across contractor onboarding,
credentialing, and operator compliance
• Translate the team's AI product strategy into scoped, sequenced workflow projects with
clear milestones and outcomes
• Partner with internal cross-functional stakeholders to ship production-grade experiences
that are explainable, reliable, and measurably better than the flows they replace
• Define and own outcome metrics for each project: cycle time, error reduction,
automation rate, adoption, and safety impact
Contractor Onboarding & Credentialing
• Lead the delivery of intelligent onboarding experiences including smart document
review, credential validation, qualification gap identification, and guided remediation
• Reduce time-to-qualify so safe contractors reach the field faster and operators carry less
manual review effort
• Support global scale, multi-region compliance requirements, and diverse contractor
types
Operator Risk & Compliance Management
• Lead workflow projects for operator-side risk visibility, contractor oversight, and audit
readiness
• Bring ML-driven risk scoring, anomaly detection, and proactive alerts into operator
workflows to shift users from reactive to proactive risk management
• Turn compliance and credential data into clear, trusted insights that drive better safety
decisions
Cross-Functional Project Leadership
• Apply the AI product frameworks, best practices, and guardrails established by the
Principal PM for AI Products
• Surface in-market signal, customer feedback, and project learnings that strengthen the
AI product roadmap
• Partner with the Platform Data PM on the data inputs and quality requirements that
make AI-enabled experiences possible
• Lead change management and adoption, working directly with customers and across
internal cross-functional stakeholders
Key Outcomes (First 12 to 18 Months)
• Delivered 2 to 3 AI-enabled workflow improvements in contractor onboarding or operator
compliance, with measurable reductions in cycle time, manual effort, or risk exposure
• Demonstrated customer outcome gains: faster contractor qualification, higher credential
accuracy, and improved compliance administrator efficiency
• A clear project roadmap that translates the AI product strategy into delivered workflow
value
• Effective delivery partnership with the Principal PM for AI Products, with in-market signal
flowing back to inform the AI roadmap
Intelligent Workflow Delivery
• Own the delivery of AI-enabled workflow experiences across contractor onboarding,
credentialing, and operator compliance
• Translate the team's AI product strategy into scoped, sequenced workflow projects with
clear milestones and outcomes
• Partner with internal cross-functional stakeholders to ship production-grade experiences
that are explainable, reliable, and measurably better than the flows they replace
• Define and own outcome metrics for each project: cycle time, error reduction,
automation rate, adoption, and safety impact
Contractor Onboarding & Credentialing
• Lead the delivery of intelligent onboarding experiences including smart document
review, credential validation, qualification gap identification, and guided remediation
• Reduce time-to-qualify so safe contractors reach the field faster and operators carry less
manual review effort
• Support global scale, multi-region compliance requirements, and diverse contractor
types
Operator Risk & Compliance Management
• Lead workflow projects for operator-side risk visibility, contractor oversight, and audit
readiness
• Bring ML-driven risk scoring, anomaly detection, and proactive alerts into operator
workflows to shift users from reactive to proactive risk management
• Turn compliance and credential data into clear, trusted insights that drive better safety
decisions
Cross-Functional Project Leadership
• Apply the AI product frameworks, best practices, and guardrails established by the
Principal PM for AI Products
• Surface in-market signal, customer feedback, and project learnings that strengthen the
AI product roadmap
• Partner with the Platform Data PM on the data inputs and quality requirements that
make AI-enabled experiences possible
• Lead change management and adoption, working directly with customers and across
internal cross-functional stakeholders
Key Outcomes (First 12 to 18 Months)
• Delivered 2 to 3 AI-enabled workflow improvements in contractor onboarding or operator
compliance, with measurable reductions in cycle time, manual effort, or risk exposure
• Demonstrated customer outcome gains: faster contractor qualification, higher credential
accuracy, and improved compliance administrator efficiency
• A clear project roadmap that translates the AI product strategy into delivered workflow
value
• Effective delivery partnership with the Principal PM for AI Products, with in-market signal
flowing back to inform the AI roadmap
What you’ll need to be successful:
Qualifications
• 7 to 9 years of product management experience in B2B SaaS, with proven delivery of
complex customer-facing experiences that incorporate AI, ML, or automation capabilities
• Strong project leadership and delivery skills, with the ability to translate strategy into
shipped outcomes
• Strong systems thinking and the ability to map complex multi-party processes and
identify where intelligence adds the most value
• Experience in regulated, compliance, credentialing, or supply chain domains strongly
preferred
• Comfort operating in a matrixed product environment, executing against team strategy
while applying the operational guidance of a principal-level AI subject matter expert
• Deep customer empathy and discovery skills, with a working understanding of
contractor, operator, and compliance administrator needs
• Experience in PE-backed or scale-stage SaaS environments preferred
• 7 to 9 years of product management experience in B2B SaaS, with proven delivery of
complex customer-facing experiences that incorporate AI, ML, or automation capabilities
• Strong project leadership and delivery skills, with the ability to translate strategy into
shipped outcomes
• Strong systems thinking and the ability to map complex multi-party processes and
identify where intelligence adds the most value
• Experience in regulated, compliance, credentialing, or supply chain domains strongly
preferred
• Comfort operating in a matrixed product environment, executing against team strategy
while applying the operational guidance of a principal-level AI subject matter expert
• Deep customer empathy and discovery skills, with a working understanding of
contractor, operator, and compliance administrator needs
• Experience in PE-backed or scale-stage SaaS environments preferred
What you’ll get in return:
Here are just a few of the great reasons you should join our team!
- Work with a global team! We have colleagues and customers across North America and overseas.
- Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to build your career.
- Veriforce provides
- 100% paid employee medical and dental insurance
- Monthly contributions to Health Savings Accounts
- A 401(k) match that is immediately fully vested
- Outstanding time off benefits
- Paid time off for volunteer activities
- Remote work
All job offers will be contingent on successful completion of a background check.
About
Equal Employment Opportunity We are an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.
Skills Required
- 7 to 9 years of product management experience in B2B SaaS with delivery of customer-facing experiences incorporating AI, ML, or automation
- Strong project leadership and delivery skills; ability to translate strategy into shipped outcomes
- Strong systems thinking; ability to map multi-party processes and identify where intelligence adds value
- Experience in regulated, compliance, credentialing, or supply chain domains
- Comfort operating in a matrixed product environment and executing against team strategy with principal-level AI guidance
- Deep customer empathy and discovery skills; working understanding of contractor, operator, and compliance administrator needs
- Experience in PE-backed or scale-stage SaaS environments
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The Company
What We Do
We help create better workplaces, and help to keep people safe, reduce risks and simplify processes through our expert teams and technology. Since 1979, we’ve been providing our clients with market-leading compliance and risk management solutions. We have expanded over the years to include certification, accreditation, HR and health and safety consultancy for SMEs, and training expertise, resulting in the Alcumus business that exists today. By building great relationships with our customers, we understand their needs and provide a range of technology solutions, advice and support that helps to identify and minimise risks, navigate compliance and create better workplaces to keep people safe. Our solutions go beyond simple box ticking exercises, where we constantly look for new and innovative ways to support and enhance our clients’ businesses and make it easier for them to keep their workforce safe by embracing new and evolving technology. Our team includes over 1,000 employees across our UK, North American, American and APAC offices. We take great pride in being an inclusive organisation by respecting and appreciating each individual, regardless of age, gender, ethnicity, religion, disability, sexual orientation, education, or nationality, creating a safe, positive, and nurturing environment. Whether you’re a contractor, SME or multi-national enterprise, we’re here to help create safe and effective workplaces.
