Henry Schein One is transforming how dental practices operate with connected solutions that simplify administration and improve patient care. As a Product Manager on our RCM team focusing on Insurance Eligibility, you’ll play a key role in shaping products that help practices verify patient benefits, streamline claims, and reduce the administrative burden of insurance processing.
In this role, you’ll collaborate with engineering, design, and customer-facing teams to deliver solutions that increase efficiency, reduce errors, and improve cash flow for dental practices. Your work will directly support providers in getting paid faster and ensuring patients receive the care they need without unnecessary delays.
This position can be hybrid in American Fork, UT or remote in the United States with the ability to travel up to 10%.
What You Will Do
- Conduct customer research and interviews to understand user needs and uncover real-world challenges, and preferences to address complex problems
- Translate customer insights into clear product strategies and roadmaps that guide investment decisions
- Define and prioritize requirements, manage dependencies, and deliver product enhancements that provide measurable value to practices
- Collaborate cross-functionally with teams across the organization – including engineering, design, sales, marketing, and support – to bring products to market and ensure adoption
- Maintain clear and consistent communication with internal teams and leadership, and build durable artifacts to drive alignment and shared understanding
- Monitor payer trends, industry regulations, and competitive offerings to inform product direction and identify opportunities
- Learn from and be mentored by senior product managers, gaining exposure to best practices while developing your own product management skills
What You Will Have
- 4-5 years of product management experience in SaaS or B2B software
- Comprehensive RCM knowledge across the full revenue cycle (Scheduling → Eligibility → Estimates → Claims → Remits → Patient Statements), including denial management (CARC/RARC), clean claim optimization, A/R performance, claim scrubbing, appeals workflows, and write-off logic
- Insurance eligibility expertise, including X12 (270/271, 276/277, 835), clearinghouse and direct-to-payer integrations, payer companion guide interpretation, real-time vs. batch workflows, COB logic, benefit parsing (waiting periods, frequency limits), etc.
- Technical fluency in X12 EDI standards and familiarity with HL7/FHIR (Coverage & Eligibility), with experience normalizing payer responses into structured data models and integrating with EHR/practice management systems
- Data driven product leader who leverages KPIs such as eligibility automation rate, verification turnaround time, denial trends, clean claim rate, and collections performance alongside direct customer insights to inform roadmap decisions and drive measurable revenue impact
- Experienced cross-functional collaborator in matrixed environments, partnering across engineering, operations, and stakeholders to deliver customer- and business-impacting solutions
- Customer-focused and execution-oriented with a bias for action; skilled at breaking complex product goals into incremental, testable steps aligned with iterative development practices
- Excellent communicator with a continuous learning mindset, able to clearly present product progress and outcomes to stakeholders at all levels while actively seeking feedback and growth
The posted range for this position is $100,000 - $130,000 which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.
What you get as a Henry Schein One Employee
- A great place to work with fantastic people
- A career in the healthcare technology industry, with the ability to grow and realize your full potential
- Competitive compensation
- Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more
About Henry Schein One
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people.
In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information: 2022 Best Companies to Work For | Henry Schein One
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.
Henry Schein One Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Henry Schein One and has not been reviewed or approved by Henry Schein One.
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Leave & Time Off Breadth — Unlimited PTO and generous vacation allowances are frequently highlighted, supporting strong work–life balance. Paid holidays and flexible time-off norms further enhance the time-away experience.
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Retirement Support — 401(k) matching is considered a standout element of the package, adding meaningful long‑term value. Retirement benefits are often viewed as a key offset when base pay feels modest.
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Healthcare Strength — Health plans are commonly described as good and comprehensive. Access to supportive programs and coverage breadth contributes to overall benefits satisfaction.
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What We Do
Henry Schein One is the world’s largest dental practice management software company. Founded in 2018, Henry Schein One launched a new era of integrated dental technology by merging the market-leading practice management, patient communication and marketing systems of Henry Schein and Internet Brands into one company. Our goal: To simplify each aspect of dental practice management by delivering software that connects with each other, shares data and automates more tasks – helping each member of the dental team work smarter and more efficiently. Headquartered in American Fork, Utah, Henry Schein One combines market-leading brands, such as Dentrix®, Dentrix Ascend®, Lighthouse360®, and TechCentral™, as well as Henry Schein's international dental practice management systems, including Software of Excellence®, Logiciel Julie, InfoMed®, Exan®, and Labnet™, with the dental businesses of Internet Brands, including web-based solutions such as Demandforce®, Sesame Communications®, Officite®, and DentalPlans.com® and more. Henry Schein One integrated 13 companies, 40+ software brands and employs approximately 1,500 people.
