Job Requisition: 460441
Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: NCF Product Management (5157939)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
We are seeking a strategic, data-driven, and customer-obsessed Senior Product Manager to lead the vision, strategy, and execution of our Digital Payments product domain. This role is critical to shaping how customers pay for groceries online and in-store-ensuring secure, frictionless, and innovative payment experiences.
You will own the end-to-end product lifecycle for digital payments, including wallet integrations, checkout flows, fraud prevention, and third-party payment partnerships. You'll collaborate across engineering, design, analytics, and brand teams to deliver scalable solutions that meet customer needs and drive business growth.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Chicago, IL, and Quincy, MA.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties and Responsibilities
- Champion the customer experience in digital payments, identifying pain points and opportunities through research, journey mapping, and behavioral data.
- Define and track customer-focused OKRs and success metrics that reflect both satisfaction and business impact.
- Lead discovery and delivery of features that enhance the grocery payment experience across channels.
- Own the product roadmap for digital payments, ensuring alignment with broader eCommerce and enterprise goals.
- Monitor industry trends in fintech, mobile wallets, and payment security to inform product strategy.
- Lead cross-functional teams through ideation, development, launch, and iteration of payment solutions.
- Partner with UX, engineering, analytics, operations, and marketing to deliver cohesive, high-impact payment experiences.
- Collaborate with external payment providers and internal platform teams to ensure seamless integrations.
- Communicate a clear product vision and foster alignment across stakeholders.
- Use qualitative and quantitative data to uncover insights, validate hypotheses, and inform prioritization.
- Apply A/B testing, funnel analysis, and customer feedback loops to optimize payment flows and reduce friction.
- Inspire teams with a clear vision and strong sense of purpose.
- Influence senior stakeholders and cross-domain leaders to align on priorities and remove blockers.
- 4+ years of product management experience, ideally in digital payments, fintech, or eCommerce.
- Proven success shipping customer-facing products that improve user experience and engagement.
- Experience working with engineering, design, and data science teams to deliver secure and scalable solutions.
- Experience managing mobile product initiatives, including mobile-first design, app performance optimization, and user engagement strategies across iOS and Android platforms.
- Familiarity with payment systems, fraud prevention, PCI compliance, and third-party integrations.
- Strong communication, stakeholder management, and cross-functional leadership skills.
- Ability to navigate ambiguity and influence across teams.
- Experience in grocery retail, omnichannel commerce, or mobile payments.
- Familiarity with wallet integrations (e.g., Apple Pay, Google Pay), loyalty-linked payments, or subscription billing
Salary Range: $136,160 - $204,240
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
#LI-KK1 #LI-Hybrid
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Top Skills
What We Do
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Our team includes some of the best and brightest talent from a variety of backgrounds, ranging from decades-long careers in retail to fresh perspectives from outside our industry. With a purpose-driven culture grounded in our values of courage, care, integrity, teamwork and humor, we are committed to fostering a culture of belonging where everyone is valued. Our team shares a common motivation to drive change, take ownership and enable the brands we support to nourish their customers and communities. We thrive on supporting great local grocery brands and their strategies.
As part of the largest grocery retail group on the East Coast, we understand our vital role in enabling healthier people and a healthier planet and have an ongoing commitment to driving sustainable change that leads to a thriving food system, nourishes local communities, and creates a better world.
Why Work With Us
We love fresh perspectives, not just fresh produce. We believe that an inclusive workplace fosters creativity, accelerates innovation, and helps us create an even better product. At Ahold Delhaize USA, you’ll find coworkers who are caring and committed, and who focus on dreaming big and getting things done.
Gallery
Ahold Delhaize USA Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
