Sr Product Manager, CRM

Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.

Job Description

We are seeking a highly motivated Senior Product Manager, CRM to lead the evolution and optimization of our Salesforce CRM platform. In this role, you’ll collaborate with a cross-functional team to align our CRM’s capabilities with business needs, ensuring seamless integration of data and processes that empower our Sales, Marketing, and Customer Support teams. Your goal is to drive CRM innovation, enhance the user experience, and empower teams with the insights and tools needed to accelerate business growth.

Essential Duties and Responsibilities:

• Develop and execute the Salesforce CRM product roadmap in partnership with the cross-functional team
• Define and document detailed user stories, workflows, and test cases
• Collaborate with Engineering to ensure smooth implementation of new features and integrations
• Manage the CRM product lifecycle - from ideation to deployment, adoption, and performance monitoring
• Analyze data and user feedback to identify and prioritize areas for improvement
• Ensure the CRM delivers accurate data and actionable insights to inform business decisions
• Stay up to date on industry trends and best practices to recommend new features and innovations
• Create documentation, deliver training, and provide support to ensure users fully leverage the CRM’s capabilities

Qualifications

• Minimum 5 years of product management experience, including 2 years managing a Salesforce CRM
• Strong understanding of healthcare or biotech CRM workflows, data architecture, and business processes across Sales, Marketing and Customer Support teams
• Proven ability to work cross-functionally and influence without direct authority
• Experience with Agile methodologies and tools (e.g. Jira, Confluence)
• Strong analytical skills with the ability to translate data insights into actionable strategies
• Excellent communication and interpersonal skills to manage stakeholders and facilitate collaboration
• Ability to seamlessly shift between strategic planning and hands-execution in a dynamic and fast-paced work environment
• Willingness to travel occasionally for in-person project or team meetings
• BS/BA degree in a business-related discipline required

Additional Information

Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The US base salary range for this full-time position is $144,500 to $231,300. The range does not include benefits, and if applicable, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).

For positions based in Palo Alto, CA or Redwood City, CA, the base salary range for this full-time position is $192,700 to $260,200. The range does not include benefits, and if applicable, bonus, commission, or equity.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to [email protected]

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.
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Please visit our career page at: http://www.guardanthealth.com/jobs/