Sr. Product Manager, Contextual Experiences

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

T-Mobile is on a mission to become the leader in digital transformation, powered by data and AI. Join a dynamic team where your work directly impacts millions of customers and shapes the future of digital-first experiences.
At T-Mobile, we’re driven by the belief that technology and data have the power to transform customer experiences. Our Contextual Experience Product Team is at the forefront of this transformation, crafting highly personalized and AI-driven digital solutions that engage and delight our customers.
We’re seeking a Senior Product Manager with deep expertise in delivering contextual and personalized user experiences in digital environments. The ideal candidate excels at using data, technology, and AI to drive customer engagement, journey orchestration, and business impact.

Responsibilities:

· Define the Strategy: Identify the intersection of customer needs, business goals, and technical feasibility to create impactful, data-driven product roadmaps.

· Collaborate with Cross-Functional Teams: Partner with Engineers, Designers, Researchers, Marketers, and Business teams to deliver seamless, personalized experiences.

· Leverage Advanced Technologies: Use T-Mobile’s rich customer and product data to craft real-time, machine-learning-powered solutions that drive growth and customer value.

· Drive Personalization at Scale: Lead initiatives focused on customer engagement, personalization, and journey orchestration across T-Mobile’s digital platforms.

· Deliver Measurable Results: Provide strategic guidance and actionable optimizations that align with T-Mobile’s goal of being a data-informed, AI-enabled, digital-first company.

Qualifications:

• 7+ years of relevant Product Management experience

· Confirmed experience designing and delivering contextual, personalized experiences in digital environments.

· A deep understanding of data-driven decision-making, AI, and machine learning applications in customer engagement.

· Strong critical thinking, analytical skills, and business insight, with the ability to find opportunities and prioritize them effectively.

· Exceptional collaboration skills, working seamlessly with engineering, design, and business teams to bring ideas to life.

· A passion for creating innovative digital experiences that drive customer satisfaction and business outcomes.

• ​Bachelors Degree required.

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $121,600 - $219,400

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ295556&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.