Driving the Client Experience (B2B)
- Empower the Client: Build intuitive features that allow enterprise clients to define their communication strategies, compliance constraints, and brand voice within our platform.
- Transparency & Control: Create "glass box" visibility into our AI models, giving clients the insights they need to understand why a specific communication strategy was chosen.
- Seamless Integration: Own the integrations with 3rd-party vendors (e.g., Twilio, Sparkpost) to ensure our experiences can scale.
- Workflow Optimization: engaging directly with client strategist teams to understand
Driving Consumer Impact (B2C)
- Hyper-Personalization: Collaborate with data science teams to refine compliance-first "agentic decisioning" - ensuring the system intelligently selects the best channel (Email, SMS, MMS) and timing for each individual consumer.
- Engagement Strategy: Shift the focus from simple "delivery rates" to meaningful consumer outcomes. You will measure success by how well our communications drive positive financial resolution.
- Experimentation and Feedback Loops: Utilize quantitative data (open rates, click-throughs, payment conversions) and experimentation strategies to continuously train our models and improve the consumer journey.
Product Strategy & Leadership
- The Roadmap: Define the vision for AI/ML-driven communications, balancing client feature requests with long-term innovation.
- Cross-Functional Bridge: Act as the translator between technical teams (Engineering/Data Science) and business stakeholders (Sales/Customer Success).
- Compliance & Safety: Ensure the platform remains compliant with strict financial regulations (e.g., FDCPA, TCPA) while scaling to meet enterprise volume.
What We're Looking For:
- Experience: 2+ years in Product Management, with at least 1 year focused on AI/ML, Data, or Communications platforms.
- The "Double-Sided" Mindset: Proven success managing B2B2C products - you know how to satisfy a business buyer while delighting an end-user.
- Channel Expertise: Deep technical understanding of outbound communication channels (Email deliverability, SMS/MMS regulations) and vendors.
- Data Fluency: You are comfortable working with Data Science teams on personalization algorithms, audience segmentation, and predictive analytics.
- Soft Skills: Exceptional ability to articulate complex technical concepts to non-technical client stakeholders.
- Education: Bachelor's degree in Computer Science, Business, or a related field. MBA preferred.
Why You’ll Love This Role:
- You will have the unique opportunity to use cutting-edge technology not just to optimize metrics, but to help real people navigate complex financial situations with dignity.
What the Team is Saying
What We Do
TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health. We’re a team of inspired data scientists, financial services industry experts, and customer experience fanatics creating experiences that serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring to ensure nobody gets locked out of the financial system.
After more than 10 years in business, TrueML is excited to be expanding its footprint internationally. We are a growing, geographically diverse team with employees in 30 U.S. states and 7 different countries, with our key talent hub in LATAM. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference alongside hundreds of other inspired individuals.
Why Work With Us
Our functional teams are a diverse mix of employees from different backgrounds and geographies, with each individual bringing unique perspectives and experiences that encourage increased innovation in our products and services. Join TrueML and make a difference alongside hundreds of other inspired individuals doing impactful work.
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TrueML Offices
Remote Workspace
Employees work remotely.
TrueML is excited to be a remote-first company and expanding its footprint internationally. We are a growing, geographically diverse team with employees in 30 U.S. states and 7 different countries, with our key talent hub in LATAM.
