Sr. Product Manager - AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

The Senior Product Manager will lead product development and management efforts for one of AXS's most critical enterprise solutions. This role is responsible for driving the vision, strategy, and execution of a key product within our broader client platform, used by clients for end-to-end event management. This role will work closely with cross-functional teams, including engineering, design, business operations, and client account managers, to deliver capabilities and feature sets that meet the complex needs of our clients. This role will bring their passion for being customer-obsessed along with a well-grounded perspective in the discipline of product management. This role will collaborate closely with the Director of Product to align on and communicate the product vision and strategy, as well as build out a robust strategic roadmap.

What Will You Do?

• Collaborate with cross-functional teams to define and execute the product roadmap with an informed strategic vision and clearly defined goals
• Work closely with UX designers, engineers, data analysts, and other stakeholders to ensure the successful delivery of high-quality products on time and within budget
• Own discovery and scope development by forming hypotheses, defining objectives and key results, and assessing options that will provide best outcomes
• Develop detailed process maps, functional specifications and user stories as needed during the product discovery and lifecycle
• Partner with internal stakeholders to define scalable solutions that meet current and future product needs
• Implement test-and-learn frameworks to continuously improve and iterate on product capabilities from MVP to Scale
• Work closely with software engineering counterparts to define product requirements and implementation pathways and strategies
• Responsible for defining, and tracking product KPIs
• Use data-driven decision making to identify opportunities and track product performance
• Communicate with leadership and business stakeholders on project status, product vision and future roadmap initiatives

What Will You Bring?

• BA/BS Degree (4-year) (Advanced Degree Preferred) Bachelor's Degree or equivalent experience required; degree in Business, Management Information Systems, Computer Science or related field preferred
• 4-6 years previous Product Management experience with Agile development, working directly with IT/Engineering and business stakeholders
• Experience with integrated B2B2C/B2B products and emerging trends
• Experience working in a complex global technology company is preferred
• Experience in the live entertainment, ticketing, or adjacent industries (such as sports, venue management, or hospitality) is a plus
• Highly organized individual who is detail oriented with a proven ability to manage and execute cross functionally to solve complex problems
• Strong communication and collaboration skills. Should be able to simplify complex ideas, navigate cross-functional teams, build relationships, influence decisions, and deliver on shared objectives
• Demonstrated ability to define the problem, analyze the data and processes to identify creative solutions and drive incremental improvement
• A good balance of understanding business processes, and technical and functional knowledge
• Curious, driven and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact
• A Test and Learn Mindset
• Certified Product Owner a plus

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.