The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleAspen Technology is seeking a Sr Technical Support Engineer to join our industry leading Advanced Process Control software support team. The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. The candidate will work with our customer base to resolve problems and provide consultation with AspenTech APC software such as Aspen DMC3 and Aspen GDOT. This position requires customer interaction primarily through telephone, E-mails and remote desktop sharing.Your Impact- Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
- Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech’s proprietary software.
- Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
- Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers.
- Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
- Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution.
- Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre-sales activities.
- Develop strong relationships with customers, building an understanding of their business needs and challenges.
- Collaboration with other AspenTech functions to maintain and develop business opportunities.
- Function as a subject matter expert in AspenTech’s pre-release software testing program to drive improved product quality.
- Coach fellow team members to enhance their technical skills to help boost their overall contribution.
- Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledgebase.
This role is suited for an experienced process control / industrial technology professional who combines a strong engineering foundation with hands-on experience in advanced control systems, industrial architectures, and customer-facing technical work within process industries.
- Bachelor’s degree in chemical engineering, Electrical/Electronic Engineering, Computer Science, or a closely related field, or equivalent practical experience.
- Advanced degrees (Master’s or PhD) are a plus.
- Academic or professional exposure to Control Theory is strongly preferred.
- 5-8 years of relevant experience in process industries such as refining, chemicals, pharmaceuticals, or manufacturing, gained through industry roles, applied research, or a combination of both.
- Hands-on experience working in or supporting real-world plant, manufacturing, or industrial environments is highly valued.
- Prior experience with AspenTech software or comparable advanced process control or industrial software from other vendors is a plus.
- Strong understanding of chemical engineering and process control concepts, including closed-loop control systems (DCS, PID, computer-based control).
- Experience with APC/DCS interface design, implementation, and application architecture, including controller interface databases and configurations.
- Solid knowledge of industrial systems and architectures, including:
- Networking, cybersecurity, and system architecture
- Virtualized, on-premises, and edge deployments
- Industrial communication protocols such as OPC DA / OPC UA
- Ability to work confidently with data collection, data manipulation, and variable transformation to support analysis and decision-making.
- Strong written, verbal, and presentation skills, with the ability to clearly explain complex technical concepts to both technical and non-technical audiences.
- Demonstrated coaching and collaboration skills, working effectively with customers and cross-functional teams
- A customer-first mindset, with the ability to identify opportunities that drive measurable value, adoption, and long-term success.
- Comfortable managing multiple priorities in a fast-paced, customer-facing environment
- Willingness to travel up to 25%, including occasional international travel.
- Proficiency with AspenTech online and offline tools.
- Experience with AspenTech DMC3/GDOT and MES products.
- Fluency in an additional language.
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Skills Required
- Bachelor's degree in chemical engineering, Electrical/Electronic Engineering, Computer Science, or related field
- 8 - 12+ years of relevant experience in process industries
- Hands-on experience in industrial environments
- Advanced degrees (Master's or PhD)
- Prior experience with AspenTech software or comparable advanced process control software
- Strong understanding of chemical engineering and process control concepts
- Experience with APC/DCS interface design and implementation
Aspen Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aspen Technology and has not been reviewed or approved by Aspen Technology.
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Healthcare Strength — Health coverage is described as strong, with comprehensive medical, dental, and vision plans and high-quality carrier options. Several recent remarks characterize the health insurance as "great" or "amazing," with low copays noted in some cases.
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Parental & Family Support — Maternity and paternity leave receive consistently positive mentions and are characterized as well-reviewed. Company materials also highlight family-oriented benefits alongside core coverage.
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Leave & Time Off Breadth — The package includes vacation/PTO, paid holidays, and sick leave, with multiple indications of generous paid time off. Dedicated volunteer hours and well-regarded leave policies reinforce breadth in time-away benefits.
Aspen Technology Insights
What We Do
AspenTech is a global leader in asset optimization software helping the world’s leading industrial companies run their operations more safely, efficiently and reliably – enabling innovation while reducing waste and impact on the environment. AspenTech software accelerates and maximizes value gained from digital transformation initiatives with a holistic approach to the asset lifecycle and supply chain. By introducing effective AI modeling to traditional principles of process engineering, AspenTech delivers a faster and more accurate analysis of efficiency and performance boundaries. The real-time data and actionable insights delivered by our software help customers push the boundaries of what’s possible.
