Please Note: This is a remote/hybrid position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check.
Essential Job Duties
At BambooHR, we value growth, collaboration, and excellence. As a Senior Manager, Payroll Support, you will play a crucial role in growing new leaders in the Bamboo way, developing talent, defining metrics for success, and fostering interdepartmental collaboration. You will be a multiplier of talent and skills, driving the team forward and ensuring a seamless onboarding experience for our clients. Join BambooHR as a Senior Manager, Payroll Support and lead our team to new heights! We are seeking a candidate with a strong technical and project management background, exceptional leadership skills, and a proven track record in managing high-performing teams. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven track record in managing high-performing technical support teams. This position is not fully remote, occasional in-person attendance is necessary for team engagement and participation in important organizational functions such as in-office events manager trainings, company events, and other scheduled activities. Also, they must be able to drive continuous improvement while living the BambooHR values. As a key player in our mission to set people free to do great work, you will help develop strategies to enhance processes, drive efficiencies, and scale our payroll onboarding team to the next level by:
- Developing and implementing strategies to enhance the quality and efficiency of our support teams
- Lead, mentor, and manage a team of payroll support managers, overseeing multiple support teams.
- Identify and implement process improvements to enhance the support team’s efficiency and CSAT
- Foster a culture of continuous improvement by encouraging innovation and efficiency in problem-solving and support processes
- Collaborate with other departments, including Payroll Services, Product Management, and Engineering, to ensure alignment and to optimize customer satisfaction.
- Develop strategies in conjunction with our operations team to streamline payroll team operations
- Monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs), making adjustments as necessary to meet or exceed targets
- Develop and retain top talent, and ensure all headcount resources are fully utilized
- Conduct regular performance reviews, provide feedback, and develop training programs to enhance the skills of managers and their teams
- Conduct compensation and career advancement discussions with teams
- Protect BambooHR’s culture. Strategically thinking about how decisions will change policies, practices, and personal stories, as well as employee and customer satisfaction
What You Need to Get the Job Done
- 4+ years of successful management experience, preferably in a payroll support role
- Proven track record of leading and scaling support teams in a fast-paced environment
- Exceptional interpersonal and communication skills, with the ability to communicate complex technical information to all stakeholders
- 5+ years of experience in the SAAS environment
- Demonstrates exceptional communication skills
- Able to function successfully in a collaborative team environment
- Strong leadership skills – must be able to work confidently and effectively with multiple departments and levels within the company
What Will Make Us REALLY Love You
- Understanding of and experience supporting payroll professionals and payroll applications
- Experience being a leader of managers in the SAAS space
What You'll Love About Us
- Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
- Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
- Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
- Health Benefits. Medical with HSA and FSA options, dental, and vision.
- Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
- Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
- Give back. Get paid to give your time to the community: ask us about this!
- Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
- Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!
- Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.
About Us
Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here too. We've been recognized as a "Best Company to Work For” and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer--M/F/D/V
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
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What We Do
For 16 years, BambooHR has embarked on a mission to help organizations and their employees build better workplaces and achieve their unique missions. We call it “setting people free to do great work.” We believe one of the best ways to do this is by transforming workplace friction into workplace freedom by replacing tedious processes with intuitive experiences and turning dispersed data into strategic insights that inform better decisions.
Serving more than 34,000 customers and 3 million employees across 190 countries, BambooHR is more than just HR software—it’s a complete HR ecosystem designed to manage, protect, enrich, report on, extend, and benchmark people data in a way that drives business goals and smarter decision making. Our vision is to become the #1 HR platform for small and medium-sized businesses (SMBs) around the world, and we empower organizations at every stage to make the most impact. We are proud to serve clients across all industries ranging from startups to household names such as Bitcoin.com, Quora, Le Creuset, MasterClass, and the New York City Ballet.
Why Work With Us
We've deliberately and intentionally built our success on our own terms, choosing sustainable growth and independence over a “growth-at-all-costs” mentality and flashy funding rounds. We're proud to be profitable and growing while providing an exciting environment where Bambooligans work together to transform HR.
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