Sr Order Operations Specialist

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The RoleAs a key member of Order Operations, this person will have primary responsibility for reviewing signed customer contract documentation and initiating the customer order process. This individual is responsible for the review of customer contracts and purchase orders for software license and professional services purchases.

Your Impact

• Performs an initial review of order related documentation (contracts, customer purchase orders, professional services proposals, etc.) submitted by customers to ensure all required documentation is provided and complete.
• Performs quality and detailed review of customer submitted documents to ensure that the contract and the customer financial instruments do not conflict with AspenTech policies and are reflected accurately within Oracle.
• Coordinates the resolution of discrepancies with sales account managers and ensures their timely resolution or makes corrections internally to avoid extended hold periods for customer orders.
• Prepares various customer documentation for review and signature by the VP, Revenue Recognition.
• Processes countersigned customer agreements to allow for the proper establishment (i.e., booking and shipping) of Professional Services Projects and Customer license orders.
• Remediates quotes to facilitate the processing of customer orders.
• Coordinates with various cross-functional groups to resolve outstanding issues.
• Acts as a subject matter expert in support of process improvement activities.

What You'll Need

• Four years of experience working in an administration role.
• College Degree preferred.
• Experienced working in a team environment remotely as well as in office.
• Knowledge of Oracle Applications is preferred.
• Familiarity with Salesforce.
• Strong knowledge and experience in using MS Office tools such as Outlook, Excel, and Word.
• Exceptional and professional written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to work under tight deadlines and resolve issues effectively and efficiently.
• Demonstrated ability to handle multiple priorities.
• Ability to work well with limited supervision.
• Excellent interpersonal skills.