Sr. Order Management Analyst

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Sr. Order Management Analyst

Department & Team: Global Order Management

Reports to: Order Management Sr. Director

Location: Virtual- Colombia

Summary: The Order Management Analyst will be responsible for the processing of orders and associated billings for Genesys products. The successful candidate will liaise with all relevant parties to ensure that orders are processed accurately and within the department’s established SLAs. The department can be very busy during year end and quarter end and therefore a calm approach is required together with the ability to prioritize your workload to achieve maximum efficiency. As such, good communication and organization skills are required.

Key Responsibilities:

In this role, the primary responsibilities will include (but are not limited to):

• Review and verify order documentation received from the field and customers (quotes, purchase orders, SOW's, contracts, etc.)

• Ensure timely order processing and invoicing using Salesforce.com and Netsuite.

• Bill transactions on a timely basis and within month/quarter/year end deadlines.

• Work with collections team to resolve any invoice queries, including processing credit memos.

• Order paperwork review to ensure adequacy for processing and invoicing.

• Assurance that work is performed in accordance with all Controls (including SOX Controls)

• Dealing with order & billing related queries from other departments within the organization.

• Filing of customer order documentation.

• Work with all relevant departments to maintain correct corporate data and account history.

Minimum Requirements:

• Fluency in Spanish (speaking and writing) highly preferable.

• Ability to work within tight deadlines with accuracy and efficiency.

• Ability to communicate and interact seamlessly with rest of the organization, especially with Sales Teams and Customer/Partner community.

• Prior Order Entry experience would be highly preferred.

• Ability to work with stakeholders remotely across the different global regions

• Knowledge of Software licensing and Cloud business model preferred.

• Bachelor’s degree required; Accounting / Finance concentration preferred.

• Tool / application experience preferred: Microsoft Excel, Outlook, Word, Database Management, Salesforce, NetSuite

• Attention to detail.

• Excellent communication and customer service skills

• Ability to prioritize multiple tasks.

• Ability to perform root cause analysis and generate improvement ideas

• Good understanding of the order management flow in an enterprise software business.

• Some basic level of accounting skills and understanding of revenue recognition.

• Strong analytical skills

• Excellent time management and ability to work under pressure.

• Excellent English verbal communication skills

• Continuous improvement mindset

• Willing to work a night shift schedule.

• Willing to work at night shift schedule.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.