Sr Ops Analyst, Deal Desk

About 1Password:

We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

We are looking for a highly motivated, detail-oriented Senior Deal Desk Analyst to join our team. You will support our GTM organization, structuring and supporting negotiations of competitive proposals. You will focus on mitigating risks and finding improvement opportunities within complex transactions. You will drive solutions that help our team and processes scale to support evolving business needs. The right person for this job brings a team player approach, excels at problem solving through critical analysis, and embraces process review and continuous improvement.

This is a remote opportunity within Canada.

What we're looking for:

• 3-4 years of sales operations experience in an individual contributor capacity, demonstrated ability in pricing strategy, sales financial analysis, or experience in a similar role - preferably at a SaaS company
• Analytical background with strong problem-solving skills and a keen eye for detail and process
• Strong understanding of Salesforce CPQ and an ability to resolve common errors on cross-objects within Salesforce
• Able to thrive in a fast-paced environment and to work collaboratively alongside our sales teams, managing & prioritizing competing demands
• Ability to work cross functionally with finance, legal, and billing engineers to translate our processes, and adapt or evolve the deal desk function
• Desire to build relationships and capable of explaining concepts clearly and credibly across all levels of the organization
• Ability to handle conflict and navigate discussions to productive outcomes

What you can expect:

• Review complex deals alongside the GTM team providing guidance on optimal deal structures
• Identify risks and opportunities within deals, renewals and our pricing structures, and influence the deal with your recommendations
• Accurately processing orders using Salesforce and ensuring deals include all required information and are ready to be invoiced by Finance in a timely manner
• Provisioning all SPO/PO orders in back office 
• Ensure alignment between Salesforce and Back Office to ensure that the Salesforce contract matches our back office billing record
• Partner with Team Lead and systems team to build processes to further automate and improve deal desk operations and overall opportunity closure process
• Partner with Team Lead and Systems teams to facilitate process and system improvements, sales enablement and other special projects related to Quote to Cash
• Support the existing business team to create efficiency throughout the renewal process and identify areas of improvement with the goal of reducing manual rep effort, improve customer experience, and reduce time to renewal. This will be a key function especially as renewals significantly increase
• Oversee the Revenue Operations Slack channel to provide assistance and advice on deal desk and quote to cash related questions
• Collaborate with the team to tackle RevOps Cases in the Salesforce queue (churn, data updates related to the deal process, etc)
• Work closely with GTM managers to identify areas of improvement within their opportunity lifecycle and streamline the process to increase efficiency and reduce clawbacks
• Work closely with billing engineers, finance, and legal to ensure that our processes are aligned

Canada-based roles only: The Annual base salary for this role is between $85,000 CAD and $115,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across Canada and the USA. In leadership roles, you can expect to travel once per month on average.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top-up programs

> 👟 Wellness spending account

> 🏝 Generous PTO policy 

> 💖 Company-wide wellness days off scheduled throughout the year 

> 🧠 Wellness Coach membership

> 🩺 Comprehensive health coverage

 Growth and future 

> 📈 Employee stock option program for all full-time employees 

> 💸 Retirement matching program

> 💡 Training budget, 1Password University access, and learning sessions 

> 🔑 Free 1Password account (and friends and family discount!) 

Flexibility and community

> 🤝 Paid volunteer days 

> 🌎 Employee-led DEIB programs and ERGs and ECGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.