Sr. Operations Resource Specialist

Thank you for your interest in Bellco Credit Union! We’re a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.

Function Description:

The Sr. Operations Resource Specialist serves as an operational subject matter expert and high level- cross functional support across all Operation departments. This role serves as a flexible internal resource that can adapt to workload demands and assist operational teams with key processing functions that are heavily emphasized on ACH processing, wire transfers, check processing, tax corrections, record retention, IRA/HSA, and decedent accounts. The Sr. Operations Resource Specialist will be an integral part of the Operations team working closely with the Operations Management team to prioritize the needs of the department.

Reports to: Sr. Manager-Support Services

Supervisory or Managerial Responsibility: None              

Contacts: Phone contact with members and other Bellco employees. Frequent contact with affiliated organizations, other financial institutions, and vendors.

Minimum Qualifications

Education:

Bachelor’s degree in related field or equivalent experience preferred

Work Experience:

 2-4 years of operational experience that includes ACH’s, Wire’s, and special accounts

Special Training, Certification or Licensure

CIS I Certification preferred

Work Environment and Conditions:

Office environment

Mobility throughout department

Essential Responsibilities:

• Make independent judgments and posts transactions to member accounts with a focus on elimination of errors. Makes sound decisions regarding members’ accounts to benefit both Bellco and the member. 
• Provides vital operational continuity by seamlessly stepping in during peak volume periods and staffing shortages.
• Must be knowledgeable in tax corrections to assist Special Account Support team with year-end tax corrections and federal/state tax withholdings.

• Responsible for processing multiple incoming daily Federal Reserve ACH return files in accordance with Nacha governing regulations.
• Responsible for processing adjustments and corrections related to electronic (RDC) and check transactions.
• Responsible for processing both domestic and international incoming and outgoing wires via WITS wire transfer system accurately and timely.

• Required to take initiative on prioritizing needs of the Operational department while working closely with management.
• Advanced knowledge of legal and regulatory restrictions related to IRA, Decedent accounts, Estate, Trust, POA, Guardianship accounts.
• Responsible for testing operational system upgrades and enhancements while documenting and identifying any system errors.
• Organize, classify, and index physical and digital records in alignment with company’s record retention policy.
• Receive and process incoming legal documents including garnishments, levies, and child support, ensuring strict adherence to federal, state, and local regulations.
• Manage incoming member connect requests for various debit and credit card requests including balance transfers, quick ship orders, interest adjustments, and account updates.

Skills:

• Proficiency in Microsoft Office (Word, Excel, Outlook) required.
• A deep understanding of laws, regulations, and rules governing special accounts.
• Proven experience with prioritizing workload based on mandatory requirements and member service level agreements.
• Ability to work independently without supervision.
• Detail oriented and possess strong organizational and communication skills.
• Strong analytical skills required with a high degree of accuracy.
• Ability to multi-task in other areas of the unit.
• Able to quickly absorb new concepts and pivot smoothly when priorities change.

Core Responsibilities:

• Be available to work as scheduled and report to work on time.
• Be willing to accept supervision and work well with others.
• Comply with all organizational policies, the Employee Handbook, Code of Conduct, and required annual training.
• Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
• Adheres to safe working practices and always follows all organizational safety policies and procedures.
• Demonstrates compliance with all state, federal and all other regulatory agency requirements.
• Ensure strict confidentiality of all records and PII.

Core Values:

BE ETHICAL AND DEMONSTRATE INTEGRITY: Treat others with respect, dignity and” tough love.” It’s about character and influence, not about a title. Be honest and direct. Challenge ourselves and each other to reach our full potential.

BE ACCOUNTABLE: Lead by example. You are the reflection of how you show up. Set realistic expectations. Make good business decisions. Meet commitments. Learn from mistakes.

EMBRACE CHANGE: Develop the individual, improve the team, grow the institution. Encourage and reward creative solutions. Ask impactful organizational questions. Identify the problem to be solved and the desired outcome. Engage others. Believe in what’s possible.

APPRECIATE THE MEMBER: Achieve and retain trusted, valued relationships with members. Listen and identify needs. Prioritize the member experience. Maintain a high level of member satisfaction. Serve the member with pride.

ACHIEVE SUCCESS TOGETHER: Strive for Flawless Execution. Not for the sake of numbers, but for a sense of pride in a job well done. Success favors the prepared. Consistently plan, coach and grow to master our roles. Celebrate our success.

Act Nice Behaviors:

Accept mutual accountability when things go wrong

Acknowledge others’ efforts and thank them

Avoid jumping to conclusions

Be honest, direct, and civil with no hidden agendas

Communicate with others face to face whenever possible

Empathize with others by putting yourself in their shoes

Establish and build relationships into trusted partnerships

Forget the past and avoid holding grudges

Hear individuals out by actively listening to them

Protect and build up each other’s self-esteem

Recognize and reinforce others’ positive actions

Respect each other’s priorities and personal space

Bellco Credit Union provides a comprehensive benefits package to all regular, full time and part time employees, including: Medical, Dental, Vision, 401 (k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.
 
In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:
Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals. 
Exempt branch roles may earn quarterly bonuses for production and team goals. 
Exempt non-branch management roles may be eligible for an annual managerial bonus. 
Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance.