The Role
Lead operational excellence initiatives by analyzing data, identifying process gaps, implementing improvements, tracking KPIs, and reporting progress to senior management while collaborating across functions to improve customer experience.
Summary Generated by Built In
As a Sr Operational Ex Analyst here at Honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes.
In this role, you will impact driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience.
ResponsibilitiesKey Responsibilities- Collaborate with crossfunctional teams to identify operational gaps and develop solutions to address them
- Analyze data and identify trends to drive process improvements and enhance operational efficiency
- Develop and implement operational excellence initiatives to optimize processes and improve quality
- Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives
- Provide regular updates and reports to senior management on the progress of operational excellence initiatives
- 5 years of proven experience in driving operational excellence and process improvement initiatives.
- Strong analytical and problem-solving skills.
- Excellent project management and organizational skills.
- Ability to collaborate and influence cross-functional teams.
- Experience in customer experience management is preferred.
- Proficient in data analysis and reporting tools.
- Bachelor's degree in Business Administration or a related field (Master's degree preferred)
- Strong leadership and team management skills
- Ability to work in a fast-paced and dynamic environment.
- Innovative and solution-oriented mindset.
- Excellent interpersonal and relationship-building skills.
- Continuous learning and self-development mindset.
Skills Required
- 5 years of proven experience in driving operational excellence and process improvement initiatives
- Strong analytical and problem-solving skills
- Excellent project management and organizational skills
- Ability to collaborate and influence cross-functional teams
- Proficient in data analysis and reporting tools
- Experience in customer experience management
- Bachelor's degree in Business Administration or a related field
- Master's degree
- Strong leadership and team management skills
- Ability to work in a fast-paced and dynamic environment
- Innovative and solution-oriented mindset
- Excellent interpersonal and relationship-building skills
- Continuous learning and self-development mindset
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The Company
