The Onboarding team is a global team of product experts whose mission is to enable customers to turn social data into practical insights that inform strategic business decisions. We provide customers with a tailored and scalable data and visualisation ecosystem, as well as education programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilise social intelligence to harness the power of social across the enterprise.
This role is primarily one of consulting and coordinating people across multiple internal and external teams to ensure the smooth planning, execution and implementation of large-scale solutions across the Brandwatch product suite.
Who We’re Looking For
We’re seeking a Senior Onboarding Specialist to drive seamless customer experiences and ensure long-term success with our platform. In this role, you will act as a strategic partner, consulting with enterprise clients, designing tailored onboarding solutions, and driving adoption of the Brandwatch suite.
If you thrive in a fast-paced, consultative role and love helping customers unlock the full potential of their investment, we’d love to hear from you!
What You’ll Do
- Become a product expert, staying up to date on Brandwatch’s suite and industry trends.
- Design and deliver scalable onboarding solutions that align with client objectives while ensuring future growth.
- Manage complex customer engagements, balancing multiple stakeholders and delivering high-impact solutions on time.
- Proactively drive long-term product adoption, providing best practices and strategic recommendations.
- Lead client consultations, deeply understanding their requirements and guiding them toward achieving business goals.
- Represent Brandwatch in client-facing meetings, presentations, and industry events.
- Mentor and support junior team members, developing scalable processes and templates for success.
- Take ownership of strategic accounts, leading advanced, custom onboarding projects and consulting on tailored solutions.
- Be a pioneer in new internal projects, creating frameworks to enhance efficiency across the team.
What You’ll Bring
- 4+ years of experience in software onboarding or customer-facing roles
- 2+ years of experience working with enterprise-level accounts, designing complex solutions and data infrastructures
- Full business proficiency in English (a second language is a plus)
- The ability to take immediate ownership of complex onboarding projects
- A strong understanding of social and search data analysis and social media management platforms
- The ability to quickly adapt to new software and evolving business needs
- A data-driven mindset, using insights to optimise onboarding success
- Strong communication and relationship-building skills
- Experience working in a deadline-driven, fast-paced environment
This role is perfect for someone who is a strategic thinker, problem solver, and trusted consultant ready to make an impact on both customers and the broader onboarding team.
Top Skills
What We Do
Brandwatch is the world’s leading digital consumer intelligence company, allowing users to analyze and utilize conversations from across the web and social media. It is the perfect platform to make sense of your consumers, their needs, wants, and interests. With official access to Twitter, Reddit, and Tumblr's firehose, plus data coming from 100 million other sites, our historical archive includes over a trillion conversations, with 501 million new ones added every day. Our platform then combines queries and AI to help you parse and analyze the data that's useful to you. From there it can be chopped, sliced, and combined to find insights you can put into action.
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