Sr. Network Operations Manager

Who We Are: 

At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.  

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.  

Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.  

What We Need:  

The Sr. Network Operations Manager will report directly to the Director, Network.  This role supports in strengthening and optimizing the relationship between Synapse Health and its network partners.  This position focuses on the strategic management of the provider network, ensuring alignment with company objectives while maintaining exceptional operational efficiency.  This role requires advanced problem-solving, leadership, and cross-functional collaboration to continually enhance the partner experience and drive continuous improvement initiatives. 

What You Will Do:  

• Serve as the point of contact for Network Success Managers, effectively managing inquiries, troubleshooting challenges, and ensuring timely resolution of complex issues. 
• Oversee and streamline the onboarding and ongoing training of Network Success Managers, ensuring seamless integration into Synapse Health's structure, systems, policies, and processes. 
• Ensure the processes guiding the Network team are well-defined, consistent, and efficient. Collaborating cross-functionally to refine and improve workflows and address any challenges or gaps, as needed. 
• Monitor and track team performance metrics, (e.g. case resolutions, provider satisfaction) identifying and supporting opportunities for improvement. 
• Perform quality assurance measures to ensure all network activities comply with industry regulations and internal policies, maintaining a strong focus on quality and compliance. 
• Work with Director, Network to develop and implement best practices, programs and tools for Network team, contributing to strategic direction and process optimization. 
• Facilitate high-volume, Tier 2 and hospital-owned DME supplier meetings, including data analysis and training sessions, focusing on improving network performance and adoption of new tools and processes. 
• Work with Director, Network to evaluate team structure and staffing needs. 
• Model effective leadership and collaboration skills to foster commitment to organization goals. 
• Perform other duties as required or assigned. 

What You Have:   

At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include: 

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field. 
• 8+ years of experience in network coordination, provider relations, or a similar role within the healthcare or DME industry. 
• Previous DME management experience. 
• Proficient in MS Office applications and ability to learn department and job-specific software systems . 
• Strong organizational skills with the ability to manage multiple tasks simultaneously, adjusting as needed to meet business demands. 
• Effective verbal and written communication skills. Liaising effectively with vendors and internal teams. Managing difficult conversations with professionalism and clarity. 
• Strong analytical and problem-solving skills, with the ability to analyze and improve operational processes. Demonstrated attention to detail and the ability to prioritize tasks effectively. 
• High attention to detail and a high degree of accuracy. 
• Proven ability to lead and motivate a growing team, with a focus on coaching, development, and driving team performance. 

What Sets You Apart:  

• Experience with DME or healthcare technology platforms. 
• Proven track record of successfully managing provider networks. 
• Ability to work independently and take initiative in a fast-paced environment. 
• Strong interpersonal skills with a focus on building and maintaining relationships. 
• Demonstrated reliability, ensuring that team members and stakeholders can rely on you for consistent, high-quality performance.

Compensation: 

The base salary range for this position is $75,200-94,000 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process. 

What Sets Us Apart:  

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths 
• Healthy work-life balance supported by flexible paid time off (PTO) 
• Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members 
• 401(k) savings plan with employer matching contributions 

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.