Jobs at Synapse Health

Own end-to-end modeling for vendor matching, order routing, and supply-chain optimization. Build predictive, causal, RL and OR solutions; design autonomous decision logic; quantify counterfactual impact; ship production models with data engineering; mentor senior data scientists; write technical design docs; partner on quarterly priorities and expand into revenue cycle and finance domains.

Lead and build a data science organization to create a prediction engine for vendor matching, order routing, and supply chain optimization. Anchor projects to P&L, design measurement and experiment frameworks, ship rapid wins, hire and coach data scientists, work hands-on in modeling and technical design, partner with product and engineering (Snowflake), and evolve systems toward agentic AI while reporting impact in dollar terms.

Build, ship, and own end-to-end ML models for vendor matching, order routing, and supply-chain optimization. Partner with data engineering to productionize models, quantify impact, document work, and implement decision logic components toward agentic AI in a fast-moving healthcare startup environment.

Serve as the frontline contact for patients, prescribers, and partners to intake, triage, and process DME orders. Verify patient and prescriber information, route or escalate requests, maintain data accuracy, adhere to HIPAA, meet performance goals, support escalations, and contribute to process improvements in a fast-paced onsite Brentwood, TN office.

The Customer Experience Specialist manages order intake and fulfillment, ensuring accuracy and timely delivery while providing compassionate support to patients and providers.

Lead day-to-day RCM operations for DME focusing on clearinghouse rejections, denials, AR, and adjustments. Manage teams and third-party vendors, analyze trends and root causes, implement policies and process improvements, ensure billing documentation and payer compliance, and partner with finance and operations on cost controls and supplier payment integrity.

The Specialist, Qualifications ensures clinical accuracy and compliance by reviewing documentation for Durable Medical Equipment orders, interacting with healthcare providers, and maintaining regulatory standards.

The Specialist, Resupply manages patient intake, eligibility checks, and order processing while ensuring compliance and providing customer service.

The Specialist, Qualifications manages medical documentation for DME orders, ensuring compliance with regulatory standards and working with providers to obtain necessary information while maintaining high-quality patient experiences.

Own and deliver reliable, secure software in a regulated healthcare environment. Drive solutions from ambiguity to production, build automation to reduce developer toil, mentor engineers, champion AI-assisted coding, and optimize database performance and schemas.

The Engineering Manager will lead a team of engineers to develop and maintain software solutions, collaborate with various teams, and implement CI/CD practices. They will also mentor engineers and influence organizational technology strategies.

Manage relationships and performance of a network of DME vendor partners, monitor SLAs and metrics, onboard and integrate vendors, resolve escalations, maintain compliance and documentation, develop vendor scorecards and pricing strategies, and collaborate cross-functionally to improve workflows and network reliability.

Frontline role handling incoming order requests and inquiries for durable medical equipment (DME). Verify patient and prescriber information, process intakes, route or escalate requests, enter and maintain data, protect PHI under HIPAA, meet performance goals (productivity, call quality, satisfaction, first-call resolution), and support continuous improvement and escalations while working onsite in Newton, Iowa.

Act as primary contact for Synapse Equip users, triage and manage helpdesk tickets, troubleshoot software and DMEPOS issues, document interactions, support onboarding and training, escalate complex problems, and contribute to support documentation and product-improvement feedback.

Lead design and maintenance of scalable test automation frameworks and end-to-end integration tests. Build automated suites (Playwright/C#, Java, Test Sigma), integrate tests into CI/CD, reduce flakiness, analyze test results, triage defects, and drive risk-based testing and modern QA practices across engineering and product teams.