Jobs at Synapse Health

Serves as the frontline contact for patients, prescribers, and partners during DME order intake and fulfillment. Processes and validates orders, coordinates with providers, responds to inquiries, advocates for patients, maintains accurate records, protects health information under HIPAA, handles escalations, and supports workflow improvements while meeting productivity, quality, satisfaction, and attendance goals.

Processes and validates DME orders, patient information, prescriber details, and equipment requests. Responds to inquiries, coordinates with providers, advocates for patients, maintains accurate records, protects confidential health information under HIPAA, resolves escalated issues, meets service and productivity goals, and identifies workflow improvements. This is a fully onsite role in Colorado Springs, Colorado.

Review, validate, and maintain DME medical documentation to ensure payer, clinical, and regulatory compliance. Coordinate precertification/recertification, audit patient files, obtain clarifications from providers, run insurance cost estimates, support patient and provider inquiries, maintain EMR and document systems, participate in on-call rotation, and uphold HIPAA and organizational privacy standards while meeting performance metrics.

Lead and build a data science organization to create a prediction engine for vendor matching, order routing, and supply chain optimization. Anchor projects to P&L, design measurement and experiment frameworks, ship rapid wins, hire and coach data scientists, work hands-on in modeling and technical design, partner with product and engineering (Snowflake), and evolve systems toward agentic AI while reporting impact in dollar terms.

Build, ship, and own end-to-end ML models for vendor matching, order routing, and supply-chain optimization. Partner with data engineering to productionize models, quantify impact, document work, and implement decision logic components toward agentic AI in a fast-moving healthcare startup environment.

Own end-to-end modeling for vendor matching, order routing, and supply-chain optimization. Build predictive, causal, RL and OR solutions; design autonomous decision logic; quantify counterfactual impact; ship production models with data engineering; mentor senior data scientists; write technical design docs; partner on quarterly priorities and expand into revenue cycle and finance domains.

Lead enterprise business development for Synapse Healths Equip business targeting hospice, SNF, LTC and post-acute organizations. Manage full sales cycle, build C-suite relationships, negotiate large contracts, collaborate cross-functionally to onboard customers, represent the company at industry events, and mentor junior BD staff to drive national growth and revenue.

The Engineering Manager will lead a team of engineers to develop and maintain software solutions, collaborate with various teams, and implement CI/CD practices. They will also mentor engineers and influence organizational technology strategies.

Own and deliver reliable, secure software in a regulated healthcare environment. Drive solutions from ambiguity to production, build automation to reduce developer toil, mentor engineers, champion AI-assisted coding, and optimize database performance and schemas.

Frontline role handling incoming order requests and inquiries for durable medical equipment (DME). Verify patient and prescriber information, process intakes, route or escalate requests, enter and maintain data, protect PHI under HIPAA, meet performance goals (productivity, call quality, satisfaction, first-call resolution), and support continuous improvement and escalations while working onsite in Newton, Iowa.