Jobs at Synapse Health

Lead and build a data science organization to create a prediction engine for vendor matching, order routing, and supply chain optimization. Anchor projects to P&L, design measurement and experiment frameworks, ship rapid wins, hire and coach data scientists, work hands-on in modeling and technical design, partner with product and engineering (Snowflake), and evolve systems toward agentic AI while reporting impact in dollar terms.

Build, ship, and own end-to-end ML models for vendor matching, order routing, and supply-chain optimization. Partner with data engineering to productionize models, quantify impact, document work, and implement decision logic components toward agentic AI in a fast-moving healthcare startup environment.

Own end-to-end modeling for vendor matching, order routing, and supply-chain optimization. Build predictive, causal, RL and OR solutions; design autonomous decision logic; quantify counterfactual impact; ship production models with data engineering; mentor senior data scientists; write technical design docs; partner on quarterly priorities and expand into revenue cycle and finance domains.

Lead enterprise business development for Synapse Healths Equip business targeting hospice, SNF, LTC and post-acute organizations. Manage full sales cycle, build C-suite relationships, negotiate large contracts, collaborate cross-functionally to onboard customers, represent the company at industry events, and mentor junior BD staff to drive national growth and revenue.

The Specialist, Qualifications ensures clinical accuracy and compliance by reviewing documentation for Durable Medical Equipment orders, interacting with healthcare providers, and maintaining regulatory standards.

The Specialist, Qualifications manages medical documentation for DME orders, ensuring compliance with regulatory standards and working with providers to obtain necessary information while maintaining high-quality patient experiences.

The Engineering Manager will lead a team of engineers to develop and maintain software solutions, collaborate with various teams, and implement CI/CD practices. They will also mentor engineers and influence organizational technology strategies.

Own and deliver reliable, secure software in a regulated healthcare environment. Drive solutions from ambiguity to production, build automation to reduce developer toil, mentor engineers, champion AI-assisted coding, and optimize database performance and schemas.

Process intake, qualify patients, and execute resupply orders to ensure eligibility and compliance. Review documentation for accuracy, resolve discrepancies, track basic metrics, collaborate cross-functionally, provide customer service, and support continuous process improvement and operational goals.

Manage onboarding and enablement operations: set up learners in the LMS, schedule and deliver virtual training, maintain training records and knowledge base content, gather feedback, and recommend process improvements to align training with system and workflow changes.

Frontline role handling incoming order requests and inquiries for durable medical equipment (DME). Verify patient and prescriber information, process intakes, route or escalate requests, enter and maintain data, protect PHI under HIPAA, meet performance goals (productivity, call quality, satisfaction, first-call resolution), and support continuous improvement and escalations while working onsite in Newton, Iowa.

Investigate and triage patient safety events, complaints, and adverse incidents for DME operations. Conduct root cause analyses, assess risk and escalate high‑risk cases, support regulatory reporting and CAPA/QAPI initiatives, and partner with cross‑functional teams to improve quality and compliance.

Lead the migration from legacy Azure services to a Kubernetes-based, containerized microservices platform. Design, build, and scale infrastructure, implement observability (monitoring/alerting/logging), drive incident response and SLOs, automate with IaC and CI/CD, optimize cost and networking, mentor teams, and document systems to ensure reliable, scalable healthcare platform operations.

Designs and delivers call center training (onboarding, role-specific, soft skills, just-in-time), applies ADDIE instructional design, assesses competency via simulations and call evaluations, partners with operations to close performance gaps, and provides coaching and continuous improvement for frontline teams.

Review, validate, and maintain DME medical documentation to ensure payer, clinical, and regulatory compliance. Coordinate precertification/recertification, audit patient files, obtain clarifications from providers, run insurance cost estimates, support patient and provider inquiries, maintain EMR and document systems, participate in on-call rotation, and uphold HIPAA and organizational privacy standards while meeting performance metrics.