The Role
Lead design, implementation, and lifecycle management of enterprise network infrastructure. Resolve advanced escalations, monitor performance, create network/traffic diagrams, guide junior engineers, manage vendors, and align platform roadmap with Enterprise Architecture.
Summary Generated by Built In
Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
- Oversee the workflow involved in maintaining a company's enterprise network. Responsible for designing and implementing the company's network infrastructure, resolving advanced support issues, and managing the junior network engineering staff.
Responsibilities
- Oversee vendor management, partner governance, and oversight to deploy systems which are complete, designed and managed over life cycles while also guiding others
- Identify problems proactively, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements
- Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes
- Provide innovative solutions to proactively ensure the highest levels of systems and infrastructure availability in order to resolve escalations of high complexity
- Create the platform strategy and road map in collaboration with Enterprise Architecture
- Identify opportunities proactively to adopt emerging industry trends in collaboration with Enterprise Architecture
- Meet commitments and deliverables as related to leading projects and/or project oversight
- Provide technical development, mentoring, and guide the work of others
- Create and follow Network/Traffic flow Diagrams
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Ability to analyze and resolve problems of high complexity
- Expert knowledge of hardware components, systems, software, and networking technologies
- Ability to mentor/guide others to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas
- Skilled in expert partnering, negotiation, and communication in working with Business Customers and Technology support
- Expert knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and or work experience
- Ability to prioritize effectively and take on multiple concurrent assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible self-work and/or the work of others
- Ability to develop, present,and effectively communicate complex ideas and strategies in both technical and user-friendly language to a variety of audiences
- Ability to work effectively in a fast-paced, team-based, Customer service-oriented environment with a high regard for hospitality
- Skilled in troubleshooting, analyzing and resolving network traffic and issues
Education
- Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience
- Experience
- Advanced level experience, seasoned and specialized knowledge in:
- Industry-related experience as a Senior Network Engineer
- Designing and deploying in large enterprise networks
- Network hardware/platforms (Cisco IOS, Cisco NXOS)
- Communication protocols (TCP/IP) and routing protocols (e.g., BGP, OSPF)
- WAN connectivity (e.g., MPLS, SDWAN)
- Network diagnostic, monitoring and analysis tools (e.g., Wireshark)
- 5-7 years of relevant work-related experience
Other Qualifications
- Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
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Skills Required
- Bachelor's degree in Computer Science, Engineering, Information Systems or equivalent experience
- 5-7 years of relevant work-related experience
- Industry-related experience as a Senior Network Engineer
- Designing and deploying in large enterprise networks
- Experience with Cisco IOS
- Experience with Cisco NXOS
- Knowledge of TCP/IP and routing protocols (BGP, OSPF)
- Experience with WAN connectivity technologies (MPLS, SDWAN)
- Familiarity with network diagnostic, monitoring and analysis tools (Wireshark)
- Ability to mentor and guide junior engineers
- Vendor management and partner governance experience
- Skilled in troubleshooting, root-cause analysis, and capacity/performance testing
- Ability to work extended hours as needed
- Must meet confidentiality expectations for proprietary and sensitive information
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
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The Company
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
