Sr Mgr - BPO Partner Management

Why Work for Frontier Airlines? 

 At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network, while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way. 

What We Stand For 

Low Fares Done Right is our mission, and we strive to bring it to life every day.   Our ‘Done Right’ promise means delivering not only affordable prices but also making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers -   we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. 

Work Perks 

At Frontier, we like to think we’re creating something very special for our team members.  Work is why we’re here, but the perks are nice too: 

• Flight benefits for you and your family to fly on Frontier Airlines
• Buddy passes for your friends so they can experience what makes us so great
• Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages
• Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors
• Enjoy a ‘Dress for your Day’ business casual environment
• Flexible work schedules that support work/life balance
• Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference.  The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees with financial assistance during catastrophic hardship

Who We Are 

Frontier Airlines is a leading ultra-low-cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient, and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline’s commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).    

* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.

What Will You Be Doing?

The Sr. Manager, BPO Partner Management owns the day-to-day relationship with Frontier's Business Process Outsourcing (BPO) partners and serves as the company's primary point of contact for outsourced operations. The role is strategic and tactical in equal measure: it sets the direction for how Frontier partners with its providers while standing up the execution disciplines — service level agreement (SLA) design, management, and enforcement, and the negotiation of Master Service Agreements (MSAs) and Statements of Work (SOWs) — that make outsourcing successful.

Reporting to the Director, Airport Strategy, Facilities & BPO Services, this role builds a new function from the ground up, partnering with business units across the company — including Airport & Customer Service, Inflight, Legal, Finance & Accounting, and Procurement / Shared Services — to develop, transition, and mature outsourced operations. The position calls for sound judgment, strong relationship management, and end-to-end accountability for partner performance, service quality, and the cost savings the program is designed to deliver.

Essential Functions

• Serve as Frontier's day-to-day owner and primary point of contact for BPO partners, managing the relationship and overall partner performance.
• Lead the design, management, and enforcement of service level agreements (SLAs) — building the metrics, reporting, and governance that hold partners accountable for quality and outcomes.
• Negotiate and manage Master Service Agreements (MSAs) and Statements of Work (SOWs), partnering with Legal, Procurement, and Finance on commercial terms.
• Partner with individual business units to develop, transition, and mature outsourced operations, helping each function move work to partners with the right documentation and controls.
• Shape the strategic direction of Frontier's BPO function — prioritizing scope, sequencing transitions, and identifying additional opportunities to outsource over time.
• Build and run the governance model for partner management, including regular business reviews, escalation paths, and executive reporting.
• Monitor partner performance against SLAs and cost targets, surfacing risks early and driving corrective action.
• Coordinate across internal stakeholders to streamline decision-making and keep transitions on track.
• Support the financial case for outsourcing in partnership with Finance, helping ensure the program delivers its targeted savings.
• As the function grows, help build and lead a small team, providing direction and development to analysts and coordinators.

Qualifications

• Bachelor's degree in Business, Finance, Supply Chain, Operations, or a related field; equivalent experience considered.
• Approximately 7 or more years of relevant experience in vendor / partner management, outsourcing, procurement, operations, consulting, or a related area.
• 3+ years of direct people leadership experience
• Experience negotiating and managing commercial agreements (e.g., MSAs, SOWs, or service contracts).
• Experience developing or managing SLAs and holding partners or vendors accountable to performance metrics is preferred.
• Experience in airline, travel, or other operationally complex, multi-stakeholder environments is a plus, but not required.

Knowledge, Skills and Abilities

• Strong relationship management and communication skills, with the ability to work across all levels of the organization and with external partners.
• Comfortable operating at both strategic and tactical levels — setting direction while managing day-to-day execution.
• Sound judgment and the ability to make decisions and solve problems in a developing, sometimes ambiguous, environment.
• Organized and detail-oriented, with the ability to manage multiple workstreams and partners simultaneously.
• Working knowledge of contracting, SLAs, and performance-management concepts.
• Comfort with data, reporting, and basic financial analysis to track performance and savings.
• A collaborative, build-it mindset suited to standing up a new function.
• Ability to travel periodically in support of partner and business-unit needs.

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Work Environment

Typical office environment, adequately heated and cooled

Physical Effort

Generally, not required.

Supervision Received

Considerable Latitude:  The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals.  Only the final results of work are typically reviewed.

Salary $110,114 - $146,157 Please note: this posting has a closing date of 9.30.2026 midnight MT.  

Positions Supervised

None at present; team to be built out as the function matures.

Anticipated future roles: Analyst

Anticipated future roles: Sr. Analyst

Workplace Policies

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position.  Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.