About us
We’re growing – fast.
The ambition for our eCommerce business is huge. Our goal is to consistently grow our eCommerce business double digit year on year for next 5 years. Working with the right partners to deliver great business plans and a fantastic owner experience is central to delivering that goal. Dyson is about better ideas and better technologies, as the Ecommerce Manager you will play a significant role in bringing our eCom and digital vision to life in leading the 3rd party eCom/ marketplaces strategy and operations for MEA
About the role
At Dyson our Owner is central to everything we do and your role will make sure that owners are getting fantastic experience via our e-commerce partners.
The Ecommerce Manager/ Sr. Ecommerce Manager will be at the helm of driving continuous digital customer journey improvements; you will help deliver the strategic direction of the digital business. You are expected to work closely with a network of digital, marketing, logistics and sales colleagues based in Dyson’s global as well as local functions. Working with a cross functional team both you will be accountable for the performance of our e-com/ pureplayer business
Key responsibilities:
- Set strategy and direction for Ecommerce / Marketplaces both existing and new and work cross functionally to bring this to life
- Team Management, build, nurture and enable a high performing team
- P&L Management: Work with partners across the business to deliver annual, quarterly and weekly targets. Within this work you’ll need to partner closely with both supply chain on stock availability and plans and finance to ensure we are delivering commercial targets.
- Account Management: You’ll be the lead on account and with your team the primary point of contact for our 3rd party eCom/ Pureplayer business. You’ll need to manage complex group of demanding external stakeholders to get the best results for the Dyson business.
- 3rd party owner experience: Work with stakeholders to ensure we are delighting owners at every touchpoint with Dyson- focus on driving registrations and live digital demo within 3rd party eCom/ pureplayer setting.
- Be voice of market in ensuring right input is given in timely manner to optimisations and NPD for 3rd party eCom.
- Project lead for key season moments: Ensure we have great cross functional plans for key peak moments on the web business- eg Summer Heat Wave, Black Friday etc.
- Digital expert within the broader MEA Market business sharing digital trends, insights and recommended actions.
About you
- Owner first Mind-set: You’ll Understand and think first and foremost what these plans and actions do for our owner experience.
- Proven team leader and people manager, experience managing and leading teams, nurturing talent and managing poor performance as needed.
- Proven Sales Track Record: 6-10 years sales experience in account management and leading negotiations ideally in digital and a premium branded setting
- Resilience: Ability to remain positive despite and with bias for action despite tough external circumstances
- Long Term Focus: Ability to see long term vision for total Dyson organisation and to make day to day calls to bring that to life
- Strategic Thinker: proven ability to set and implement digital strategy, leading a team as you do so.
- Comfortable with complexity and change: Ability to navigate matrix structure and react quickly to make changes based on latest market trends and dynamics.
- Team player: You’ll be comfortable working with diverse teams across the organisation and navigating a matrixed organisation.
- Strong communicator: Able to clearly communicate commercial & technical topics in a simple laymen’s terminology.
- Fluent in English
#LI-DNI
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.
Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.
Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world.
The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
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