Sr. Marketing Operations Manager – End User Experience

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

Remote US Opportunity

Our global organization operates through teams who think and act locally – as a family of diverse nationalities, cultures and languages. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many skills, backgrounds, life experiences and perspectives. 

This is a place where everyone communicates, collaborates and creates collectively – in a community that cares. Whatever your role, your voice will be heard, and your input welcomed in shaping the way we think and work. The environment of flexibility and choice recognizes your needs as an individual – to promote wellbeing inside and outside work.

Your role in our future
As the Sr. Marketing Operations Manager, you’ll lead efforts to optimize end user experiences and drive recurring revenue growth. You’ll play a key role in improving resident engagement, enhancing technical integrations, and supporting overall business performance.

• Ensure smooth technical marketing integrations, enhancing user experiences across communities.
• Monitor and report on marketing integration performance and its business impact.
• Collaborate with product and marketing teams to improve registration processes and drive community engagement.
• Manage recurring revenue streams and provide forecasting for end user performance.
• Drive increased utilization of lockers and other service verticals.
• Develop and execute monetization strategies to meet recurring fee targets.
• Partner with Customer Success and marketing to create effective non-integrated registration processes.
• Evaluate and optimize strategies to meet key performance indicators (KPIs).
• Engage with end users and property managers to identify and address pain points.
• Translate performance data into actionable insights for strategic decision-making.
• Support budgeting and forecasting processes with data-driven insights.
• Contribute to monthly operations reports and develop new reports as needed.

Your profile

• Bachelor’s degree required.
• 7+ years of experience in operations, preferably in marketing or related fields.
• Experience in the multifamily industry is a plus.
• Proficiency in Salesforce and other relevant tools.
• Strong organizational skills with the ability to manage multiple deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Critical thinking and problem-solving skills are essential.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Turn your passion into performance. Apply now.

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently.

#LI-LR1

This position has a salary range of:

$98,200.00 - $147,300.00

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.